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eDreams has a rating of 4.0 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Very easy and accessible website for people searching best possibilities for international flights
Date of experience: November 4, 2024
I found the best price on their website so I went directly for it. To my surprise, I found the cheaper ticket is already of a higher category which was the cherry on top.
Date of experience: September 27, 2024
Easy and affordable options with good follow up and options to reduce whole vacation trip
Date of experience: November 5, 2024
Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now
Date of experience: August 31, 2024
I found that the staff was very helpful with any issues that I faced
Date of experience: November 5, 2024
Advice to everyone, this site is very great. Try to make it your favorite site for booking tickets.
By chance I booked a ticket for a friend of mine and it became my favorite site after that.
Date of experience: November 4, 2024
I took by mistake wrong ticket for the evening, instead of morning. My luck was that Dreams themselves cancelled this reservation. And returned my money. But if the time was specified in the format, 24 hours, I would not have made this mistake.
For most European customers, it is better to show the time in 24 hour format.
Exept this i am pretty satisfied with service of eDreams
Date of experience: September 7, 2024
Flight was so smooth and fast. Got me to Florida ahead of time!
Date of experience: November 5, 2024
Good point of logistical organisation for a travel holiday
Date of experience: November 5, 2024
All inevitable costs are not visible at the beginning of the booking process and final amount comes higher then initially advertised.
Old customer.
Date of experience: October 6, 2024
Once the app was downloaded, it was easy to get to main subject of ticket purchase.
No real reason
Date of experience: November 4, 2024
Better experience with this app I booked many air ticket from this app so better experience also a advice to all use this app for book ticket
Cheap and good service
Date of experience: October 16, 2024
I was looking for a cheap price ticket for my vacation and for the 1st time I checked Edream website. I found a good price ticket and so excited going to Spain next week.
Thanks to edream because my dreams came true 😉
Good and fair prices
Date of experience: September 13, 2024
I found my last minute ticket with a rational price, thank you for having a last minute flight.
Hello,
I thought it is a good website and good travelling company that consider economy and market trends. Thank you.
Qu, Tong
Date of experience: November 4, 2024
There is a given price with all taxes included and just after some seconds the price rises with almost 30%, this is not fair!
It was the first page in booking
Date of experience: October 14, 2024
Dear Arjola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Mostly easy purchase, but additional "hidden" fees and charges change price of the advertised ticket.
Connected from Kayak.
Date of experience: October 16, 2024
All good,could do with more info on baggage transfer and connecting onward flights,first time I've done it.
Had to go on online chat to find out info be nice if it was on app.
Used them before.impressed
Date of experience: September 24, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Vasiliki,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care