• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.8%
Positive
2,256
Neutral
228
Negative
455
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,604)

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Reviews that mention popular keywords

customer service (568) credit card (161) return flight (121) booking process (102) booking experience (54) booking confirmation (77) book flights (179) time booking (36)
Thumbnail of user roselg1
Qatar
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

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Reason I chose this business:

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Thumbnail of user gudnig1
Iceland
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Itkdkdnfkfkfmflxmdldldmdlfldmdlflxþdlxmdkxkxmxmxnxnxm

Thumbnail of user jovitat6
Lithuania
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

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Thumbnail of user parvizn3
Germany
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Удобно и быстро, правда цены высокие, но это детали...

Reason I chose this business:

Случаянно

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user alimoud1
Arizona
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

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Reason I chose this business:

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Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user gregorb7
Slovenia
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Alles Ok, simplegggggggggggghggggggggggggggggggggggggggggggghghhhhhhhhhhh

Thumbnail of user luisd312
Florida
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Gooddddddddddddddddddddddddddddddddddddddddddddddd

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Luis D.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Thumbnail of user constantinr4
GB
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Good.gooooooooooooooooooooooooooooooooooooooooooooooooood.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Constantin R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user zikd
Ghana
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

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* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zoharr1
Israel
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user roxanap38
Romania
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Good khukjbkjmlknjknklnlknlknkjbgbjhvcghcgfxgfrxchgvhj

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Roxana P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user luisp479
New Jersey
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Great nice good asffhjkllpiuyrescvkksbsgsnskdvsnsb

Reason I chose this business:

Friend of a friend of a friend

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Luis P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user brianj1230
Florida
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

YyyyyouhhhhhhfciiiiiiiigaaaaahhhhhhhhjtBbvfdfffVvhioikkjh

Thumbnail of user nairouzm
Romania
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Goodbdhdhdhshshshshhsshhsshshshshshshshdhdhdhdhdhhddh

Reason I chose this business:

Goodhdhdhdjdjdjdjdjdjdjdjdjdjdjdjdjdjjddjjddjdjjddjdjdjdjdjjdjfjf

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nairouz M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mosheh19
Israel
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

, אפשר לעשות חיפוש בקלות, והתוצאה היא הכי זולה מכל האתרים, ויש הרבה הנחות לחברי מועדון

Reason I chose this business:

כי הם הכי זולים וברורים

Thumbnail of user dylanm373
Ireland
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Dggfgggghsjxjfjfmdmdvfbfbxvsfsfdgdgfhdhhdgdfsfsfsfzfzcdgxg

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Dylan M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user juditap
Albania
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

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Reason I chose this business:

Shjajajakkakkakqoq

Thumbnail of user ngan32
Latvia
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Nga N.

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Thumbnail of user katerynam6
Italy
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Коли я оформлювала бронювання, сайт підвис, і при оновленні сторінки білет був вже по новій ціні

Reason I chose this business:

Ціна білетів приваблива, також, досить непоганий інтерфейс. Але ті білети, що я купила окремо в опції туди й звідти були не доступні

Thumbnail of user matit2
Estonia
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tamaras570
Greece
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

Good xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Good offers

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Tamara S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user aaaa31
Switzerland
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Thumbnail of user henrikhs
Norway
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

-sdadsdadasda, smdlkamsdklmskfmksdmfkmsdkfmskmfkfmd

Thumbnail of user ljiljanas3
Serbia
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Greatehshdhdhshahahhnnahahahajajdjdjsjajajsksksksksksks

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ljiljana S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user tarike12
Spain
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

No muy buena jejejskiwhvehsjaiuejajwnduuajsnndhsjsnnd

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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