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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great website to book your flight ticket and manage your booking, especially, cheapest ticket
I found that your site made my booking experience very easy than most others
Booked flight took out extra insurance using cancel for any reason guarantee... I need to cancel. Won't allow me do it on line. On hold on the phone for hours...chat line is robotic and keeps sending me back to the app. Impossible to contact
I thought the frequent changing of prices was somewhat off- setting as well as the extra charges which when calculated would leave the prospective clients not entirely satisfied.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was a letdown when I realized the amount charged to my credit card had been converted from US to Canadian.
Dear Rhonda,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The prices displayed on the results of my search engine for your site were a fraction of the actual pruce with reasonable, modest accommodations included. These necessities were piled on after choosing the flight with the added pressure of pop-ups that were trying to hurry my purchase. This was an aggressive and dishonest experience. Very stressful and suspicious.
Dear Timo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy to book on line and for me as a first experience it was so far so good
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very nice and easy to book and make your booking with a very nice price.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's excellent and wonderfully secure doing business with your organization. I can't wait to be a productive member in the nearest future.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Great support throughout the trip, always updated.
Will definitely use again
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very confusing to book a ticket...because of all apps and ads...its no good...people make mistake.
Dear Flemming,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Just did...very confusing to book a ticket...because of all apps and ads...its no good...people make mistake.
Still struggling with some check in issues.I received email saying update more details for check in. But when I click the link it goes back to square. I tried so many times nothing moving forward. Email I am receiving from e dreams. But could reach to a solution. Please check what exactly wrong with the check in. Cause I choose automatic check in by e dreams. Thanks
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Step by step guidance. Easy to make a booking. And very quick response for confirmation of booking.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Haven't used yet but looking forward to it as I'd like to travel more regularly.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I used a lop of app for booking tickets but that one calling eDreams is the best and easy to use
Amazing customer service, time conscious everything was done within a shortest time.
In my booking, I paid for automatic check in... Then asked for more details to complete check in... And still didn't receive... It would be better if you do things faster and don't let people waiting unnecessarily...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dara,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service