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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I also received a discount about EUR70, which made this reservation more attractive than the price of a big airline. I also had a choice of itineraries which was possible to adjust to the times of arrival, which enabled a more flexible and comfortable travel
It was good but because I booked in the same date of flight I was worry about your email that you are going to answer me within 24 hours which means I could lost my flight date but everything went smoothly and I received the booking reference on time
Quickly booked, but departure flight cancelled, don't know why. I have to change my plans 2 days after. Good solution found.
But money blocked on my Visa and not yet refund...
Upon final payment for my tickets, I was given only one option to pay, and that was by becoming a Prime Member. There was an option not to become a Prime member; however, this field did not accept my entry, forcing me to click the Prime box. I then received an email welcoming me to Prime membership. It stated that the first five days of membership were gratis, then I would be charged $9.00 monthly, and that I could not cancel until one year had been fully paid. Shame on eDreams for this shady practice.
Dear Douglas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I put in my destination and dates. Less than a minute I had several options. Put freeze on my flights and had time to make up my mind about travel dates and pricing. Chose my flight and booked right in line. Great experience!
Ka disa avantazhe ka dhe zbritje ka dhe vonese ne konfirmikin e biletes
Whilst we are happy with the efficiiency of your website, the tickets are 20% more expensive if booked directly through JetSmart. That was not very good at all.
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
So far, so good for my first time. Looking forward to doing more with edreams.
There was a mistake on the timing of the flight.
In order to change to time i had to buy another ticket or i will be charged for customer service and the flight change
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It is k, I do not have so much inquires but could you please answer the following questions:
1- I already subscribed in Prime, I need to cancel because I don't know it is with monthly fees starting from 21st Dec, could you please guide me on how to unsubscribe?
2- I noticed that only my travel from Dubai to Riyadh on 25th of Dec is with no bag could be allowed on cabinet, the only allowed is " personnel" could you please describe what is the definition and weight allowed for personnel
No e-Ticket /Invoice provided to confirm the booking and payment. Itinerary received from Jetstar as an e-mail is in Chinese language which is unacceptable for the transaction handled on eDreams in English and de facto language in use in the destination.
Dear Daina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't want membership! Suddenly you charged membership fee. Please refund my money!
I want to cancel my ticket and membership!
Dear Haejin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Me confirmaron vuelo, pago, etc pero luego dicen que faltan datos. Que no podian hacer checkin automatico.
Great experience with eDreams! Their service was excellent, fast, professional and made my flight booking process really easy.
It was easy to find the flight I needed. But then there were some difficulties in reaching the site and filling in the rest of data. I had to accept to be a user of Prime, otherwise the advertised discounts would not be offered.
Hadn't tried a BnB before. Using this service was easy, provided a wide variety of choices and was very responsive. Would use again in the future.
Bought the cheapest ticket but at every click a new sometimes misleading suggestion like needing a cabin bag (which I had already ordered) didn't show up on the first set of papers so you could accidentally buy another one. Very confusing interface in general and I was unable to check in. So not good for a dyslexic person.
Dear Anahi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hugues,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team