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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was good Thank you.
Apparently for add baggage,they are really expensive.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
After having 2 flights cancelled by another airline, my booking with eDreams was magical. I went from being stressed to smiling.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
We found eDreams in Nov 2023 because at the time they had the best price for the ticket we needed. We signed up for the free trial of the prime membership in order to get an additional discount. We then forgot about the prime membership until we got a charge on our credit card a year later. I called to request a refund, and got sent to a customer retention team who offered me vouchers and discounts and ultimately refused to cancel my membership unless I insisted multiple times. The prime membership really offers no meaningful value at this point because eDreams no longer has competitive rates to what can be found with a simple Google search. The extra 10-20% off of an already high priced ticket is pointless. I'm going to have to call them again to actually cancel this membership.
Dear Jeff,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
This company sucks. Their apps will not allow you to check in your flights on line. The first leg by CebuPac was fine. The second leg by Airasia is worst. With their and the airline booking reference, none works. Then Airasia delayed the second leg of the flight for 10 hours 2 hours before flight without explanation. Edreams does not have support- beware and DO NOT USE this agency. I will never fly AIRASIA in the future.
Dear Meynardo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Dream provided all the necessary information and help on all my trips
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for confirming the booking of my multi-destination ticket.
Impressed used it for the first time had no hassle in finding a flight
Very efficient good no stress with the booking everything excellent quality services
It is so much easier to book using the app than other apps
We booked through Edreams, I was unable to check in before the flight. When we got to the airport, the airline charged us excess fees since we hadn't checked in. However, we spent hours trying to check in but were not able to and it was due to the Edreams booking. Edreams ended up costing us more money due to their booking and was very frustrating. There is no way to contact anyone to complain. Becareful!
Dear Rachel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
So far a good experience with booking our trip from Auckland to Queenstown, New Zealand! Thank you.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was very good because it was so easy and quick
Thanks a lot
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
We booked two tickets with dreams. The first, they changed the date of our flight to 3 days later and when we sent them a screenshot to prove the original date, flat out denied the validity of the evidence. Then when we tried to change a ticket — FOR WHICH WE HAD PAID MORE MONEY SO THATG IT WAS FLEXIBLE — they referred us to yet another third party booking system they had claimed to go through. That company denied dealing with edreams. Do not purchase through edeeams — it is a complete and total scam. Awful.
Dear Jules,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Excellent app and it's nice. The app works well. And make everything is easy
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
When I booked my ticket with edreams, there was no mention of the baggage allowance until after I had paid for my ticket ( I had assumed that it would be the allowance of Qatar Airways)
Speaking to you agents even after fill claim form no one has properly explained why when booking with your company. The baggage allowance should be much less than the airlines!
As a result I will not use edream again and will pass my experience on to others.
Dear Alfaris,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team