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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hard to find cheap tickets, it took me over and over again to find one
This partner is a cheap magic and the dates are right very nice
Very good and nice this partner is better than all thank you thank you
From initial search to confirmation of booking it was a fast and easy booking process. Kept updated regularly.
Good and reliable and was easy to board, was on time
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Terrible terrible company to deal with.
I booked a flight, and they charged my credit card an extra $90 to what was displayed on screen when I selected 'pay'. When I followed up with customer service they asked me to prove it. Silly me, I assumed they were a legit company so didn't think to screenshot every step of the way.
I would advise to boycott this company, otherwise screen shot prior to payment, to ensure you have proof when they charge you whatever they feel like charging you.
Dear Karlie,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I don't have a time! Especially at this day when you are sending your email. After 1st January It would be okay?...!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Ways to navigate but would prefer to choose seat on website have the option to choose our local currency
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It is available. Has various options to choose and can be reliable for passengers. This app is nice
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I found it very professional and convenient and helped me book my travel inn a very efficient manner!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
CS was very helpful, they resolved the issue immediately
It was my first booking and it was so easy and reliable to book in eDreams.
I'm happy with your service because everything is clear and open.
Good, fast and simple steps to follow in order to solve the problem.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I booked a return ticket from Lagos - Birmingham in September and November 2023 respectively. In addition to flight, I paid to carry 2 additional 23 kg luggage for the trip. At the airport, I was told that edreams only made a basic booking that allowed me to carry only 1 luggage (instead of 3 luggage). When I contacted them for refund, they've refused to refund the payment despite providing them evidence that I was only allowed to carry a single luggage with me. This is a fraudulent behaviour and will recommend that you think twice before booking with them.
Dear Adeniyo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Easy...I had decided when and where I wanted to go and everything fell into shape..
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good and easy to use with amazing prices will definitely keep buying with edreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerardo,
We are truly sorry that your experience was less than ideal.
We greatly appreciate your feedback, as it helps us improve our customer experience.
Sincerely,
Anna
Customer Care Team