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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I found it very professional and convenient and helped me book my travel inn a very efficient manner!
CS was very helpful, they resolved the issue immediately
It was my first booking and it was so easy and reliable to book in eDreams.
I'm happy with your service because everything is clear and open.
Good, fast and simple steps to follow in order to solve the problem.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I booked a return ticket from Lagos - Birmingham in September and November 2023 respectively. In addition to flight, I paid to carry 2 additional 23 kg luggage for the trip. At the airport, I was told that edreams only made a basic booking that allowed me to carry only 1 luggage (instead of 3 luggage). When I contacted them for refund, they've refused to refund the payment despite providing them evidence that I was only allowed to carry a single luggage with me. This is a fraudulent behaviour and will recommend that you think twice before booking with them.
Dear Adeniyo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Easy...I had decided when and where I wanted to go and everything fell into shape..
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good and easy to use with amazing prices will definitely keep buying with edreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
A lot of questions, it was not so easy
I have payed for the Invoice which i need for administration with the price and do not recieved it -i am kindly asking to sent it to me as i intend to get the reimbursement thanks
Dear Natalia,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
They are cheating when you buy tickets they sell their prime account and after some days they took money from your credit card as payment for prime account. Be careful!
On 20 Dec 2023, I bought Batik Air ticket for flight Jakarta to Singapore 24 Dec 2023 18:25 pm from eDreams via Skyscanner with airline booking reference CPH3D3 or eDreams booking reference *******9693 without itinerary. But, when I went to check-in desk at the airport, my booking reference given by eDreams was not found, as it is invalid code for the flight - and the flight carrier said to me that there's no booking for my name on the flight list (flight number: ID7157). The ticket sold by eDreams for this flight was scam and it was really hard to get in touch with eDreams for filling complaints. Only virtual assistance available without solution at all. My case was unsolved as none was there responding my case.
Both eDreams and Skyscanner are not responsive. Be careful with these two platform! Do not trust them ever to avoid bad luck like me.
Dear Lulu,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service"
Price increased by $10 during the checkout process. At least 15-30 minutes should be allowed to finalize.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
In time, good service, price and correct and some services are better to others providers.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Booking with eDreams was very easy and comfortable, because I did not have to go anywhere to queue up to make my booking. The fact that I could become a Prime member and receive so many benefits is an eDream come through.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
All according to plan very happy & pleased with result
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Everything go correct and the look for a good price of your flight
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team