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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Last year, I booked a flight ticket through them, but somehow, in doing so, I unwittingly accepted a subscription—perhaps hidden in the Terms and Conditions or through some unclear method of signing up without awareness.
Now, I'm attempting to contact them for a refund because I haven't utilized the service, but I can't seem to reach them. Their phone number is inactive, and they don't entertain inquiries unless you have an active booking. It's frustratingly well-crafted. I've witnessed numerous people fall victim to this scam.
I strongly advise against using this company; it's untrustworthy!
Was given incorrect boarding information, then when I missed my flight edreams have informed my that I can no longer use my return flight or put that return flight into credit. Their excuse is that it is the Airlines Policy and when I rang the airline they said that wasnt correct that I could still us the return flight or put it in credit. Edreams still wont accept that and want it in written confirmation. I've now lost nearly $1000. Dont use them because they will not be helpful
Unfortunately, it is the worst app in the world, you will cancel your trip because it does not give you the right direction. Just lose your money. Be careful.
Dear Asem,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Please imagine that the defect was from the company, and I contacted them more than once and the trip was not corrected, and when the trip was canceled from 20/2/2023 to 02/10/2023, I was still waiting refund my money disappointed.
Hi,
I recently bought tickets from eDreams and decided to go with the 30 days Prime membership trial.
An account was automatically created by eDreams without giving me the password, and with no way of changing it. Accessing my account needs everytime one time login email. SCAM #1
Wanting to cancel my 30 days trial, there is NOWHERE on their website the option to cancel the subscription, CONTRARY TO what is advertised and showed in their step by step list.THE IMAGES they provide to support their claims ARE NOT THE REALITY. SCAM #2
Customer support is NOT helping, putting you on indefinite hold after 2 minutes of conversation under the pretext on "transfering you to the relevant department". WHAT A JOKE SCAM #3
Oh, and by the way, the PHONE NUMBER for PRIME members support DOES NOT EXIST. Nice when you want to contact them no? SCAM #4
EDreams might provide cheap prices but their tactics are nothing short of a SCAM. I already exacted my WITHDRAWAL RIGHT through email and expect their answer soon. If not, I will seek LEGAL ADVICE with my lawyer friend about what can be done to HAVE THIS PRIME SUBSCRIPTION CANCELLED!
STAY FAR AWAY FROM THIS WEBSITE.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
When select Add bags and Select seats options, the site redirect you to the airline website to add bags and select seats directly with the airline. The airline respond "Unfortunately, we can only support bookings made on HKExpress. Please contact your travel agent or third party website directly"
Dear Jing,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Very friendly i am glad i choose you i found my booking easy done it
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Quick and simple platform. Thank you for making things simple and without anything hidden
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very good no problem at all.my experience is very good for me to have the opportunity to do it again thanks.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Quick, easy booking. Would definitely use again...
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I've gotten one mail per day since the booking. Serveras reminders during the actually booking process. This is too much!
Dear Anna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Terrible company with hidden charges, £140 out of pocket with no travel!
My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially.
I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!
Dear Verity,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
It's a great website, I would like to book on edreams every ime because the atmosphere feels nice as well
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Prices are low and affordable. The prime option is a very nice and smart purchase for travel lovers
Dear Mazhar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
It's my first time of booking for flight through eDreams. There booking procedure is very easy and stressful.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I purchased the ticket with baggage and then your adviser told me it was error and I had to pay again for baggage 200 euro to a cashier.Its too much and still I bought tickets with baggage
Dear Inga,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Ok and was easy to book. I got my confirmation of flight booking straight the way.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I am a regular flyer to the Netherlands, with my go to airline being KLM.
Mistakenly, I somehow booked via eDreams and reading some of the reviews, plus no affiliation to Atol or ABTA, makes me very concerned about the safety of my booking.
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
I signed up to E dreams prime and finding it very difficult to cancel my subscription. Can't seem to phone them, message them or contact them. Bit disappointed.
Dear Christine,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claire,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush