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eDreams has a rating of 4.0 stars from 9,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
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Date of experience: January 28, 2024
Нямам билети за полета,който резервирах и платих. Очаквам на *******@abv.bg информация за полета
Date of experience: March 5, 2024
Dear Tsvetan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
少しわかりにくいですが、良かったと思います。まだ旅行に実際行ったわけではないので、予約の段階での話になります。
ネットで調べて良さそうだったから。
Date of experience: March 4, 2024
Dear Sae,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Payal
Customer Care team
ვგფჯნნვბჯჯკკმნნბბბბვვვვბბბვვვვვ ებბდბდნდ დნდნ დ დჯდ დჯდჯჯრნდნდ
Date of experience: March 2, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Pirmą kartą susidūriau su šia svetaine,viskas patiko,patirtis gera,viską supratau,ačiū.
Date of experience: March 2, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Bileti almak kolay oldu. Müşteri hizmetleri numaranız var mı bilmiyorum. Türkçe müşteri desteği de sağlarsanız daha iyi olur bence
Ucuz ve pratik
Date of experience: September 26, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Respondieron todas mis dudas y resolvieron todos los inconvenientes y estamos contentos de poder realizar el viaje que teníamos planeado.
Lo había utilizado antes
Date of experience: February 10, 2023
Dear Adolfo F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Pudimos realizar la reserva sin problemas.
Una sugerencia sería mejorar el sistema de compras de adicionales (equipaje extra, etc).
Date of experience: February 26, 2023
Dear Cristian D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Me gusto todo muy rápido y fácil! Aunque no se entendía bien algunos cosas sobre el equipaje y otras consultas que voy a tener que hacer
Era económico
Date of experience: May 22, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Minden rendben volt. Gyors és pontos.olyan járatot találtam, ami máshol nem szerepelt. A hotel foglalást még nem próbáltam.
Itt volt a legmegfelelőbb járat árban és időben.
Date of experience: January 25, 2023
Dear Gyorgy V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Encontré una reserva económica y me fue bien, espero ver que las demás ofertas sean económicas y seguras
Es mi primera vez,ya veré más adelante como se va desenvolviendo todo en cusnto a renta de coche y demás
Date of experience: June 7, 2023
SEGUROS FALSOS
Son unos estafadores, engañadores, mentirosos porque venden un seguro de opción de cambio de fecha del vuelo, el cual tiene publicidad engañosa, lenguaje confuso y ambiguo para engañar y que la gente lo pague.
Cuando se trató de usar dicho seguro, dijeron que no aplicaba, con el pretexto de que el cambio debía hacerse según sus cláusulas, antes del primer vuelo, es decir, el vuelo de ida. Sin embargo, pagué intencionalmente el seguro porque no tenía certeza de mi fecha de regreso y cuando necesité hacer el cambio no me aplicó. Y todavía tuvieron el descaro de ofrecer otro boleto carísimo.
Cuando te lo venden sugieren "si no sabes tu fecha de regreso, pagas extra, y podrás cambiarlo hasta 24h antes de tu vuelo".
Además cuando ya se va a pagar los boletos aéreos y se ingresan todos los datos de tarjeta de crédito te envían un mensaje de que la tarifa aumento (en esos 2 minutos en que llenas los datos de tarjeta de crédito) y debes pagar tarifas más altas, cosa que hacen a propósito en todo boleto aéreo que he adquirido, en diversas ocasiones.
NO COMPRARÉ NUNCA MÁS CON EDREAMS.
Date of experience: December 5, 2019
Excelente servicio, quería adquirir un cuelo redondo a ultimo momento y económico y lo pude encontrar aquí
Date of experience: August 29, 2022
Впервые покупал билеты.быстро разобрался как это делать
Date of experience: February 17, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Excelent, ușor de făcut rezervarea.
Voi mai folosi.
Îmi place, promptitudine.
Date of experience: February 17, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Ils ont un mauvais service après vente.
Aucun support de leur part en cas de souci, ils demande de contacter directement la compagnie aérienne
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2023
👍 Γρήγορη κράτηση, εύκολα βήματα και οικονομικές προσφορές
Οικονομικά εισητηρια
Date of experience: February 14, 2024
Kullanışlı ve güzel bir site. Kesinlikle bir daha tüm biletlerimi buradan satın alacağım.
Çünkü güvenilir, hızlı ve iyi bir hizmet sağlayan site
Date of experience: February 8, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team