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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,440
Neutral
250
Negative
432
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
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Reviews (9,220)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user madhavan
GB
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Hggkv gkxkfzkgzkfjfzjczljdJfzifzfipzkfzpfizkczljfsjc&(.&(.&(.&(.&(

Date of experience: June 24, 2024

Thumbnail of user danielm3814
California
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Por problemas personales no pude viajar y para no perder mi vuelo me dieron la oportunidad de elegir mi viaje dentro de un año

Reason I chose this business:

Porque es muy recomendable y mi familia la usa muxo

Date of experience: October 28, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Daniel M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fernandoa223
Spain
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Me obliga a dar una opinión de mi viaje pero realmente pues no e viajado aún pero si no hago esto no me deja confirmar la reserva

Reason I chose this business:

Pues básicamente la escogí por el motivo que todo el mundo elige lo más barato

Date of experience: November 17, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Fernando A,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user pablob129
Ireland
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

De momento todo bien con la reserva, espero llegar hasta el momento del check in y que todo salga bien

Date of experience: October 3, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user frankv771
Mexico
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Muy buena solo que todo es en inglés y es un poco confuso para los que solo hablamos español del resto bien

Date of experience: March 23, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Frank V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ricardob187
Argentina
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Excelente experiencia la compra que he tenido con esta pagina la uso hace varios años y no he tenido inconvenientes hasta ahora

Date of experience: October 6, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ricardo B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user beatrizmonserrath
New York
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Fue fácil,barato y muy rápido, es la primera vez que compro en esta app y la verdad es que lo volvería a hacer.

Reason I chose this business:

Recomendación de skycanner.

Date of experience: August 27, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user miguelangelt
Georgia
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Gracias fueron muy Buenos servicio y eficiente Con su trabajo de reservacion en la linea aerea y precios en su tickets..

Reason I chose this business:

Recomendado por mi sobrina

Date of experience: April 24, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user joand718
Washington
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

El previo va aumentando de apoco hasta que termina aumentando cadi 100 pesos el pasaje. Taxes innecesarios

Date of experience: June 8, 2023

Thumbnail of user nahuelp3
Sweden
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Buenisimo el precio que consegui y la posibilidad de cancelacion gratuita y poder pagarlo en el hostel!

Date of experience: June 15, 2022

Thumbnail of user zoemyr
Puerto Rico
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Es buena pero la oferta qué me ofrecieron de Amazon no la puedo usar y me van a comprar algo qué no tengo acceso a ello

Reason I chose this business:

Por el precio bajo qué me ofrecieron

Date of experience: June 21, 2022

Thumbnail of user hugs1
France
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Site ergonomique mais le prix apparaissant sur le site est ensuite augmenté des suppléments par siege

Date of experience: March 19, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Hug S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user savinog1
Italy
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Tutto ok intuitivo e veloce nessun problema riscontrato nel primo viaggio effettuato lo scorso marzo

Date of experience: September 16, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user yusufh40
Israel
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

וגם מחירי הטיסה היה יקר כי אני מהראשונים שקניתי כרטסים ואם יש אפשרות להנחה בבקשה היה טוב אבל מחירי המזודות יקר צריך להוזיל בבקשה

Date of experience: September 3, 2023

Thumbnail of user christianf241
Uruguay
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Muy buena pagina recomendable, rapida en el momento de pago y información del itinerario en el momento muy dispuestos

Date of experience: July 7, 2022

Thumbnail of user luisc947
Pennsylvania
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Sin comentarios por el momento,asta que agá el viaje les tendré comentarios por el momento no puedo darles mi opinión

Reason I chose this business:

Porq mi cuñada y hermana an comprado sus boletos d viaje en esa app

Date of experience: June 10, 2023

Thumbnail of user fabianar9
Spain
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Ya me llegó la confirmación de mi reserva, pero sigo esperando la confirmación de la línea aérea, y la emisión de los tickets.

Reason I chose this business:

Porque me han hablando bien del servicio que ofrecen

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 15, 2023

Thumbnail of user arnoldf62
Israel
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Очень здорово! Буду в дальнейшем использовать услугами этой компании и рекомендую это всем путешествиникам. Огромное спасибо.

Reason I chose this business:

Совершено потрясающее отношение к заказчику авиабилета.

Date of experience: August 7, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user aylid
Georgia
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Cobraron mi boleto no me mandaron confirmación no me mandaron reservación no me respondieron con nada

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 24, 2023

Thumbnail of user mariyar7
Norway
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER,

Date of experience: July 11, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mariya R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user kishorp6
Ohio
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Good good good good good good good good good good good good good good good good good good good good good good good good good good good

Reason I chose this business:

It choose us.

Date of experience: September 20, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Kishor P,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Thumbnail of user ignaciog43
Chile
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Muy buaMuy Muy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy bua

Date of experience: July 14, 2022

Thumbnail of user hyunwooh1
Viet Nam
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general,

Reason I chose this business:

As the price

Date of experience: September 1, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Hyun Woo H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user marcinw25
Poland
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Ok ok ok ok ok ok ok ok ok ok ok okok ok ok okok ok ok okok ok ok okok ok ok okok ok ok okok ok ok ok

Date of experience: June 17, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marcin W.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Thumbnail of user rozas4
Israel
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

הזמנה מהירה, בניסיון הרכישה הראשון עלו מחירי הטיסה ב כ 30 דולר לכרטיס, אישרתי את המחיר השני ובצעתי רכישה

Reason I chose this business:

מחיר הכי משתלם וטוב שראיתי בחיפושים

Date of experience: June 7, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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