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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,440
Neutral
250
Negative
432
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,220)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user deanb416
Ireland
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Grand :) grand :) grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand :)

Reason I chose this business:

I needed to book a flight to France for the time of vacation

Date of experience: August 13, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Dean B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user hannap47
Israel
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

אחרי ששילמת, אם הלקוח רוצה לשאול שאלה, השירות עונה רק באנגלית. את קוד הטיסה אינך מקבל(לא רשום) על כרטיס E
בקיצור נראה איך נתקדם... בהצלחה

Date of experience: July 12, 2022

Thumbnail of user irynab21
Poland
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Всім привіт. Хочу поділитися власним досвідом бронювання на сайті eDreams
все просто зрозуміло і швидко.
нічого лишнього. Дякую.

Reason I chose this business:

за найвигіднішу пропозиц

Date of experience: July 12, 2022

Thumbnail of user freiderikil
Greece
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Έκλεισα τα εισιτήρια μου και μέχρι στιγμής είναι όλα καλά. Ελπίζω να πάνε όλα καλά και μέχρι να ταξιδέψω και να επιστρέψω.

Reason I chose this business:

Βρήκα την καλύτερη προτεινόμενη τιμή

Date of experience: July 1, 2022

Thumbnail of user vladimirt45
Serbia
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

…………………………………………………………………………………. ………………………………….

Reason I chose this business:

I don’t no

Date of experience: March 8, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user santiagob69
Costa Rica
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Todo salió bien buenos precios y rápido sistema me gusta su página para buscar vuelos seguir usándola

Reason I chose this business:

En Google pude vuelos baratos y me dirijo a ustedes

Date of experience: March 23, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Santiago B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ritaf223
Ireland
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Tudo deu certo!
Facilidade nas reservas, comunicação perfeita!
Interações com as companhias infalíveis!
Melhor experiência impossível!

Reason I chose this business:

Pela variedade de opções

Date of experience: August 23, 2022

Thumbnail of user raimundon
Brazil
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Achei complicado para entender, pois eu pensei que estava comprando o bllhete diretamente com a Compania Aérea.

Reason I chose this business:

Não sei ao certo, eu pensei que estava comprando uma passagem diretamente com a Cia Aérea.

Date of experience: May 30, 2023

Thumbnail of user vasileg5
GB
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Изначально было неприятно,так как бронирование полета пе прошла по более низкой цене,но теперь, получилось.

Reason I chose this business:

Ищу лучшее, попробовал и eDreams

Date of experience: December 15, 2022

Thumbnail of user roumelh
Spain
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

Súper cómodo excelente servicio lo recomiendo gracias

Date of experience: January 26, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user koujile
Morocco
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Good nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Reason I chose this business:

Becques he is the best

Date of experience: May 15, 2024

Thumbnail of user marcon81
Marco N.
California
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Nice one 👍👍👍👍👍👍👍👍👍👍👍👍👍😊😊👍👍👍👍😊👍👍👍👍😊😊😊😊😊😊😊😊👍 kkkkkkkkkkkkkkk

Date of experience: January 23, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user ayhana3
Poland
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Super super super super super super super super super super

Date of experience: January 20, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user johnt4820
John T. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user amirk104
Spain
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

Jag nöjd med det här bokningen och jag tror eDreams ärligt bolag

Date of experience: January 17, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user chadiac
Malaysia
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

Sur l'application aucun billet en format pdf à télécharger.

Reason I chose this business:

Via Booking

Date of experience: January 19, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user user9016
Germany
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Меня все устроило по цене. Качеству и сервису я рекомендую для покупок билета

Date of experience: January 18, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user jolitam1
Lithuania
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Ok, viskas gerai, viska supratau ir gavau informacija.

Reason I chose this business:

Ok, viskas gerai

Date of experience: January 16, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user irenax1
Greece
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

.,,...

Date of experience: February 28, 2024

Thumbnail of user lindalvab
GB
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Very good aplicativo facil e rapido bom atendimento fantastico

Reason I chose this business:

Simples e facil

Date of experience: January 11, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user ghoulaa
Algeria
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

UNE BONNE EXPÉRIENCE AVEC CETTE PLATEFORME DE RÉSERVATION EN LIGNE

Reason I chose this business:

UNE BONNE EXPÉRIENCE AVEC CETTE PLATEFORME DE RÉSERVATION EN LIGNE

Date of experience: February 26, 2024

Thumbnail of user ahmeda1259
Egypt
1 review
0 helpful votes
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January 10th, 2024
Verified purchase

Ahmed abdelgawad ahmed abdelgawad
Ahmed abdelgawad ahmed abdelgawad

Reason I chose this business:

Ahmed abdelgawad ahmed abdelgawad

Date of experience: January 10, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user marijai2
Latvia
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Thanks……………………. ……………… ……………… ……………… ……………………………..

Date of experience: January 9, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user janm943
Belgium
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Simpel,eenvoudig,snel geboekt, duidelijk en overzichtelijk

Date of experience: January 5, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user ramandeeps29
India
1 review
0 helpful votes
  • Send Message
February 21st, 2023
Verified purchase

Dghdn fhuh fjjvj hfygyyy. Y g g j hi uh. Yhhfdy tgjhu fhjyg dtjvhft hgihyy. Ytuh yfyjvyjiu. Th in b

Date of experience: February 21, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Ramandeep S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user christinee1096
Belgium
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Ik heb goede ervaringen met e-dreams. Ook wat de prijzen betreft. Communicatie is ook correct

Date of experience: December 13, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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