• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 75.5%
Positive
2,166
Neutral
221
Negative
482
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,011)

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Reviews that mention popular keywords

customer service (558) credit card (157) return flight (118) booking process (96) booking experience (51) booking confirmation (72) book flights (167) time booking (36)
Thumbnail of user allamtaoufikofficiel
1 review
0 helpful votes
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September 15th, 2024

I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"

Products used:
Purchase of a flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Taoufik,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user jfl12
1 review
0 helpful votes
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September 11th, 2024

Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.

Thumbnail of user samusm
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now

Thumbnail of user lindan575
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

This booking was made well ahead of time and no problem. My last booking had to be cancelled and I expected a real mess, but the cancellation insurance worked well. I've compared edreams to other online booking systems and it seems better at least for European trips.

Reason I chose this business:

I've used edreams for years now. But I did some comparisons and found the options for cost and flight times was better with edreams.

Thumbnail of user rf574
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!

Reason I chose this business:

Comparatively low prices

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Customer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user neilb544
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.

Reason I chose this business:

I recalled the name when it came up on my web search

Thumbnail of user scottforbes24
1 review
0 helpful votes
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August 25th, 2024

Do not use this website or app. I was automatically subscribed via an online flight booking and charged $100 for "services" I didn't want and haven't used.

They do not have any online contact platforms like chat or email and do not use WhatsApp. I downloaded their app to try contacting the charge, you also cannot contact them via the app!

They only provide a telephone number within your domestic borders. So if you're travelling abroad, it's literally impossible to contact them.

Service
Value
Returns
Quality
Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Scott,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user katharinab10
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information

Thumbnail of user fadouab1
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

The advisor was very professional and attentive. She is knowledgeable in her work and guided me through the process of booking my ticket. She thoroughly explained all the types of insurance and coverage that come with my ticket, including the premium and different insurance options. Unfortunately, I had a very bad experience for 48 hours.

Thumbnail of user patricko726
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I can't tell what bag to bring on where I don't have to pay any more money. Just so happen I am traveling with one personal bag - nap sack. I hope I don't get charged.

Also, I thought I was booking a flight for about $56 and got charged $100. I don't know why. I can't see the breakdown.

Reason I chose this business:

It was the only flight that took me from Fort Lauderdale to Dallas and back on the same day.

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Patrick,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user katel524
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Good flights but the website is confusing - offering so many add on options I don't want. The advertised price is not the real price. Everything costs a little bit more, e.g. suddenly being told I have to pay another £7 something each unless I sign up for Prime. So I did, because it said it was possible to cancel it online. That is a lie - it is NOT. There is no option to do that, you have to call a number.

Reason I chose this business:

Cheap - that's the only reason.

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Kate,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user ankitk104
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Experience of booking tickets is good in general.

I would wish though that my country currency would be supported (MYR). As conversion charges kills any benefit that I get due to better prices of prime account.

Thumbnail of user dahyej
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Scammers who force you to sign up for a premium service and then take your money without giving you a button or message to cancel.
No response to refund request
They don't even cancel the payment, but the service withdrawal button is also hidden.
Don't use this scam service.
It's a waste of life

Reason I chose this business:

I went to Vueling, but the link was posted here, there was no reason for it.
Will never use again

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Dahye,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user a.b26
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Booking online was easy but there are so many extra fees. A fee to receive my boarding pass electronically and a fee to avoid overbooking, that seems ridiculous. I'm still not clear if my bag is too large.

Thumbnail of user misterr17
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I had a smooth and hassle-free experience booking my flights with eDreams. The process was straightforward and quick, making it one of my favorite sites to use for travel. EDreams is definitely in my top three booking sites!

Reason I chose this business:

Here's an updated review that incorporates your reasons for choosing eDreams:

"I chose eDreams because it's a one-stop shop for all my travel needs. It shows me all available flights and offers great prices, making the booking process seamless and efficient. With such convenience and value, why not use them?

Thumbnail of user wayneb1277
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Wayne,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user cw823
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!

Reason I chose this business:

Because they had taken £69.99 from my account, unexpectedly, so I might as well use them.

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Customer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user mariamk56
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!

Thumbnail of user hazell96
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Convenience to do bookings and very easy to book. Flights also is a lot cheaper and so far, its safe to book on this site. It looks like security is that much secured but so far, all of my bookings are successful.

Thumbnail of user aleksandram42
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

I have been using eDreams for less than a year. I booked several flights and several hotels. I booked the flights because they combine airline operators, provide a large selection of alternatives, and with Prime the prices are sometimes the most favorable. I booked the hotels because they were cheaper than other platforms. Although their selection of hotels is somewhat smaller, all the ones I booked were of good quality. I am satisfied with the reservations in the first year of Prime membership.

Thumbnail of user petel304
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.

Reason I chose this business:

A very cheap initial offer

Thumbnail of user lucindah65
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

I booked my round trip flights through eDreams. I have received my confirmation from one of the airlines but not from the other.
I am hopeful because eDreams reached out to me. The idea of dealing with a European travel agency is difficult for me to understand, but their website was very easy to navigate.

Reason I chose this business:

I found eDreams by way of Kayak. They offered the lowest fares.

Thumbnail of user mihaz1
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

After using eDreams I receive too many emails and it is really boring. EDreams declared as the cheapest way to get the ticket. But you have to fill in many additional details and at the end it was not the cheapest!

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Miha,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user trudys160
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Seriously, I knew what I wanted to book. I had trouble with the airline website (currency selection) and took a chance with eDreams. The name invites the characterization: eNightmare. I dodged through one upsell after another, trying to avoid, outthink and outsmart every extra benny and add-on hurdle I had to maneuver to get to the actual booking. I emerged drained of money and energy, a state that equals success for eDreams. Will the travel unfold as intended? Experience will offer the truth. Honestly HONESTLY! A straightforward travel website that is easy to navigate, makes sense, and offers a low frustration level seems like it would become an industry giant after this confusing mess.

Reason I chose this business:

Forced to by Kayak

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Trudy,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user jairoc39
2 reviews
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.

Reason I chose this business:

A friend suggested me.

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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