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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,442
Neutral
250
Negative
432
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,216)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user nikitad51
Germany
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Qasqcdsvsfgadfvsdgfvs gfb egvfvb dggfb vdgfv edgfvbgfbhm jtyk,lu.o;pi/'[;o.li,kumjynhtbgrvfed

Date of experience: June 4, 2024

Thumbnail of user martac122
Spain
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

No entiendo tantas preguntas. Aún no he viajado. Cuando lo haya hecho me lo dices

Reason I chose this business:

Porque es el que mejor conozco

Date of experience: October 10, 2022

Thumbnail of user dallydian
Puerto Rico
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Excelente servicio la reserva y la corfirmacion me llegaron super rapido y todo bien detallado

Reason I chose this business:

Por que tiene muchas opciones

Date of experience: September 5, 2022

Thumbnail of user frederiekv1
Belgium
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

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Date of experience: September 6, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user gustavom155
Peru
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Muy facil de elegir el vuelo, pagarlo y en el acto me llego la información de la reserva

Reason I chose this business:

Me lo habían recomendado

Date of experience: September 6, 2022

Thumbnail of user alexs1963
Canada
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Muy buen servicio, vuelos económicos y sobre todo muy accesible

Reason I chose this business:

Por su atención

Date of experience: July 13, 2022

Thumbnail of user mikkoh123
Finland
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Varausvalinta oli helppo tehdä monen tarjoajan listasta, joissa aikatauluty sai hyvin näkyviin.

Reason I chose this business:

EDreams oli yksi edullisten varausten tarjoajista netissä Turkin sisäisille lennoille.

Date of experience: August 30, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user federicok11
Israel
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Atencion inmediata a mi reserva, precio concorde a mis necesidades

Reason I chose this business:

El que mejor condiciones me ofrecio

Date of experience: May 17, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user antonior612
Brazil
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Tudo certo, recebi as informações, espero que esteja tudo certo com a Cia Aérea

Reason I chose this business:

Bom preço da passagem

Date of experience: May 25, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user gelisg
New York
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

La he usado varias veces es muy práctica, la recomiendo

Reason I chose this business:

Recomendacion

Date of experience: September 3, 2022

Thumbnail of user carlosp636
Texas
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Recibi mi reserva espero todo salga bien con mi vuelo

Reason I chose this business:

Es mi buscador favorito

Date of experience: December 16, 2022

Thumbnail of user monicag642
Germany
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Todo bien hasta ahora.
Esperamos tener una buena experiencia en este viaje.
Gracias!

Reason I chose this business:

Mejor precio

Date of experience: August 24, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user nurvisl
VE
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Buena tarde por medio de la prsente Confirmo el recibido de la compra de boleto bog/puj/mad/ bog...

Date of experience: May 10, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user martac120
Colombia
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Todo fue muy fácil de usar muy entendible y los precios muy buenos

Reason I chose this business:

Por fácil y rápido

Date of experience: August 12, 2022

Thumbnail of user jasj17
France
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Good good good good good good good good good good good good good

Date of experience: August 18, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Jas J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user carloso234
Georgia
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

Todo muy adecuado y fácil ofertas variadas y económicas

Reason I chose this business:

Por su variedad y ofertas

Date of experience: December 25, 2022

Thumbnail of user marinad106
Serbia
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Brzo i profesionalno zakazivanje, plaćanje i potvrda željenog leta

Reason I chose this business:

Iz preporuke

Date of experience: July 15, 2022

Thumbnail of user fedoraf5
Cuba
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Respuestas rapidas, y avisos en tiempo y con detalles.

Reason I chose this business:

Menos complicado que otros y confiable

Date of experience: October 11, 2022

Thumbnail of user alicyab1
Italy
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Ho già viaggiato con questa compagnia e mi sono trovata bene

Reason I chose this business:

Perché è economico e flessibile

Date of experience: August 16, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user leonardor62
Florida
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Muy buenos precios y rápido empresasa muy responsable gracias

Date of experience: June 16, 2022

Thumbnail of user orlandov54
Sweden
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Muy buena. Es una empresa seria y que cuenta con mucha trayectoria en este servicio

Date of experience: August 19, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user luigid45
Lebanon
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Il sevizio ricevuto è di qualità. Il sito è molto intuitivo. È facile per pagare.

Date of experience: July 13, 2022

Thumbnail of user mariac3186
Washington
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Muchas gracias por la ayuda me encanto la manera de ayudarme gracias

Date of experience: April 30, 2023

Thumbnail of user samera46
Egypt
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

تدخل كل المعلومات مرة واحدة بدون
الرجوع لموقع الطيران المختار

Reason I chose this business:

لانه ارخص

Date of experience: August 6, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user mayrar128
New York
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

El proceso de compra es muy rápido y sencillo, no es complicado el proceso de pago es rápido

Reason I chose this business:

Por sus precios

Date of experience: September 12, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear RODRIGUEZ JURADO.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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