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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,438
Neutral
249
Negative
431
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,208)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user vincenth324
France
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Rien à dire. Et blablabla et encore blablabla. Mais encore, je ne sais pas quoi dire

Reason I chose this business:

Choix de ma belle mère

Date of experience: December 8, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Vincent H,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user omarp102
Hungary
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Demoro casi un día la confirmación de la reserva de un vuelo x la empresa Tarom.

Reason I chose this business:

Por qué son españoles y me puedo comunicar mejor

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 8, 2023

Thumbnail of user eriks446
Georgia
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Good so far, good so far, good so far, good so far

Reason I chose this business:

Good so far

Date of experience: April 8, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user juano252
Argentina
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Recibimos la confirmación de la reserva correctamente

Reason I chose this business:

Es fácil de operar

Date of experience: August 13, 2022

Thumbnail of user luisr897
Panama
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Me parece bien espero que me valla bien con ustedes

Date of experience: April 20, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user andres303
Portugal
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Muito bom muito bom muito bom muito bom muito bom muito bom

Date of experience: August 15, 2022

Thumbnail of user shahnoora
Pakistan
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Average ok ok ok ok ok fine fine fine ok okabcd ef

Reason I chose this business:

To buy a ticket

Date of experience: March 23, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shahnoor A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fernandoa237
Mississippi
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Muy bien todo muy bien muy bien muy bien muy bien muy bien

Reason I chose this business:

Lo recomendaron

Date of experience: February 27, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Fernando A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jial18
Malaysia
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

None None None None None None None None None None None NoneNone NoneNone None None None None None None None None None None NoneNone None

Reason I chose this business:

None None None None None None None None None None None NoneNone None

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 12, 2022

Thumbnail of user alejandral80
Guatemala
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Excelente no dudaría en recomendar el servicio de edreams,

Reason I chose this business:

Porqur me parece la mejor opción para comprar boletos

Date of experience: July 1, 2023

Thumbnail of user marciac363
Nicaragua
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Muy rápido el proceso y super económico desde la comodidad de mi hogar

Reason I chose this business:

Porque m da tarifas super económicas

Date of experience: July 1, 2023

Thumbnail of user mariob316
Panama
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Excelente atención, y confiable es el tercero gracias

Reason I chose this business:

Por sus promociones prime y buenas rutas

Date of experience: July 1, 2023

Thumbnail of user michaelles4
Florida
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

…………………………………………. …………………………………………… …………………………………………...

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 2, 2023

Thumbnail of user grgorya
Kentucky
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

C'était bon, j'avais aimé quand même, continuer...

Reason I chose this business:

Parqu'il fait toujours de bon travail

Date of experience: July 2, 2023

Thumbnail of user marianelat5
VE
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Buen precio, con un sistema sencillo y rápido para reservar. Lo recomiendo!

Date of experience: July 2, 2023

Thumbnail of user gwena74
Netherlands
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Fine experience. Xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2022

Thumbnail of user asbela
El Salvador
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Muy satisfecho con la gestión de mi reserva realizada.

Reason I chose this business:

Es una plataforma seria y responsable en quien se puede confiar, ya he tenido experiencias anteriores y han sido efectivas

Date of experience: June 20, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user rosaurar7
Argentina
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Muy buena experiencia, esperamos que el viaje sea lo mismo

Reason I chose this business:

Lo buscamos por Internet y apareció entre las opciones

Date of experience: July 1, 2023

Thumbnail of user abdulrahmanz3
New York
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

ومراسلتنا اول باول تطبيق رائع ونشكركم على اهتمامكم

Date of experience: July 1, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user virginiag957
Costa Rica
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

Sinceros. Me cobraron lo q dijeron, gracias. Recomiendo esta página

Reason I chose this business:

Más económico

Date of experience: June 18, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user mohamedb172
Egypt
1 review
1 helpful vote
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August 5th, 2023
Verified purchase

ممتاز حجز مؤكد و اسعار جيده و معامله سريعه ثقه فى التعامل

Date of experience: July 5, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mohamed B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vals108
Slovenia
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Good good good good good good good good good good good

Date of experience: July 14, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Val S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user miriaml132
Romania
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Nice nice nice nice nice bicd nice nice nice nice nice

Date of experience: October 14, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Miriam L,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user naftalih2
Israel
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

היה נפלא שלחו הכל מהר למייל בודקים שהגיע הכל מסוד3

Reason I chose this business:

יפה מאוד

Date of experience: September 20, 2022

Thumbnail of user tm698
Colorado
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

…………………………………………,,,,,,,,,,,,,,,,,,,,,,,………………………za

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 18, 2022

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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