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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,438
Neutral
249
Negative
431
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,208)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user iuliias3
Cyprus
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

………………………………………………………………………………………………………………………………..

Date of experience: January 16, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user vb109
Armenia
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Fair prices fair prices fair prices fair prices fair prices

Reason I chose this business:

Fair prices

Date of experience: July 16, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear V B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user irinas133
Israel
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Я не розумію, чому я не отримала e ticket і як я маю його отримати

Reason I chose this business:

Знайшла підходящий білет

Date of experience: April 9, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user gersonb8
DO
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

No había utilizado esta página y la experiencia ha sido muy buena

Reason I chose this business:

Por referencia

Date of experience: July 11, 2022

Thumbnail of user haima2
Israel
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

קשה מאוד ולא ברור ולא ידענו שזה טיסות לואו קוסט לכן קשה מאוד אולי מי שמבין טוב אנגלית יבין אחרת

Date of experience: August 13, 2022

Thumbnail of user moniqueb269
Brazil
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

Achei os melhores valores para minha viagem… obrigada

Date of experience: September 12, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear BLOISE.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user jacqueliner691
Greece
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Ótima experiência aaaaaaaaaaaaaa adorei, super atenciosos,

Date of experience: September 11, 2022

Thumbnail of user tareke25
Egypt
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

قدمت طلب تغيير ميعاد الرحلة من يومين... وحتى الآن الطلب لم يتم تنفيذه...ولا اعرف سبب تأخر الرد

Reason I chose this business:

نصيحة من صديق

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2023

Thumbnail of user yoang5
Florida
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Todo muy bueno el servicio es magnífico se realizan búsquedas eficintr

Reason I chose this business:

Lo elegí por que es una buena aplicación

Date of experience: August 13, 2022

Thumbnail of user valdistrudysc
DO
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Muy buen servicio, mucha rapidez, precisión. Excelente atención.

Date of experience: July 28, 2022

Thumbnail of user williamst67
Spain
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

El proceso de reserva fue muy rápido lo recomiendo

Reason I chose this business:

Lo eleji porque es el más recomendable

Date of experience: October 29, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Williams T,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user joseg1491
Texas
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Good price and fast, me mostro todos los vuelos posibles.

Reason I chose this business:

Because was cheap.

Date of experience: April 16, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user karels19
Netherlands
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Enorme keuze in vluchtmogeljkheden. Online boeking ging daarna uitstekend. Snel resultaat.

Reason I chose this business:

Meeste keus.

Date of experience: September 14, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear SANGERS.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user shlomos13
Israel
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

ניסיתי לשנות הזמנה לפריויריטי ולט הצלחתי לקבל מחיר

Date of experience: March 3, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shlomo S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jaimec331
Connecticut
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Todo bien, gracias, esperando volver a reservar otra vez con ustedes

Date of experience: April 18, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user razm6
Czechia
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Hxhhxhhdhxhxbx xhdjdhd cjcjdueh chcjddbch fhxjdjdbc

Date of experience: March 5, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Raz M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user keniam18
Honduras
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Buena atención al pasajero excelente la información por internet

Reason I chose this business:

Me da mucha confianza porque cuando se hace el pago se ponen en contacto con tu banco por cualquier estafa gracias

Date of experience: March 7, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Kenia M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fedirk
Spain
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

супер аажмзахпл вжмжажадьмьа азаллалвлч вжаплоав. ала

Reason I chose this business:

крутые

Date of experience: July 31, 2022

Thumbnail of user marciam451
Argentina
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Ok me pareció bien. Resulto poco el tiempo con la tarjeta

Date of experience: November 5, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Marcia M,

¡Mil gracias por tu comentario! Nos alegra muchísimo que hayas disfrutado de nuestro servicio.

Somos muy afortunados de contar con clientes tan increíbles como tú.

Atentamente,

Atención al Cliente

Thumbnail of user analiaa2
Uruguay
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Reserva Confirmada
No entiendo en qué momento recibo los pasajes

Date of experience: March 9, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Analia A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user diegor164
Puerto Rico
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Conseguí la información por internet y eran más económicas que las demás.

Reason I chose this business:

Las ofertas fueron fabulosas.

Date of experience: February 9, 2023

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Diego R,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fernandog216
Argentina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Conforme del servicio que me brindó la empresa aerea

Date of experience: August 16, 2022

Thumbnail of user natanm17
Portugal
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Amazing amazing amazing. Amazing amazing amazing man so awesome

Date of experience: July 29, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Natan M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user brandong641
Mexico
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Excelente, buena atención a los clientes para resolver duda o problemas

Date of experience: June 11, 2023

Thumbnail of user atlantal15
Arkansas
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

N/a………………………………………………………………………………………………………………………..

Reason I chose this business:

Requested by a friend

Date of experience: January 16, 2023

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Atlanta L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

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Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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