• Bookmark

    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,437
Neutral
248
Negative
432
View ratings trends
516
See all photos
Special offer from eDreams
Save money every time you book with Prime!
Join Now Gain trust and grow your business with customer reviews
How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,201)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (188) time booking (38)
Thumbnail of user namfonk
LA
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

TstshshahduajGyahzuzgsjsvhsnsksbshsjsbsggsksksvsgvznsgsh

Date of experience: March 8, 2024

Thumbnail of user giuseppel35
MD
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

Normale xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxxxxxxxxxxxxxx

Date of experience: December 18, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Giuseppe L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user lucag66
Switzerland
1 review
1 helpful vote
  • Send Message
March 3rd, 2024
Verified purchase

Hggttihffffyjjdjsjdjdjejdjdudjsududjdjdjdjsueuueueueue

Date of experience: March 3, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user yahlim
Israel
1 review
0 helpful votes
  • Send Message
February 19th, 2024
Verified purchase

Gooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Date of experience: February 19, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user lluisaf
GB
1 review
0 helpful votes
  • Send Message
March 30th, 2024
Verified purchase

N/AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Date of experience: March 20, 2024

Thumbnail of user ihork15
Czechia
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

Okey dheiwiwiwkwkwkwkwkekekejrhrhdjekwowkqknwdhjdjeje

Date of experience: February 15, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user houriyehs
Ireland
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: February 14, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user thomasv1084
Belgium
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: February 14, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user kallek4
Estonia
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

Gooooooooooooooooooooooooooooooooooooooooooooooood

Reason I chose this business:

I dont know

Date of experience: February 13, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user alexandral411
France
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

Nananananannananananannanananananannanannanananananan

Date of experience: February 11, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Alexandra,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care Team

Thumbnail of user alexanderh635
GB
1 review
0 helpful votes
  • Send Message
February 11th, 2024
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Date of experience: February 4, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Alexander,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care Team

Thumbnail of user klauss49
Italy
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

Yes yes yes6yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Date of experience: September 30, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user milenas37
Peru
1 review
0 helpful votes
  • Send Message
August 3rd, 2022
Verified purchase

Muy bueno lleno mis espectativas gracias jsbsbbsbsbzbbznznznzbnnnnnnnnzmzkzkkzkzkzkkdkzkzmzmmzmzmzmz

Reason I chose this business:

Bueno me parece una página interesante

Date of experience: August 3, 2022

Thumbnail of user jorgea406
Portugal
1 review
0 helpful votes
  • Send Message
September 5th, 2022
Verified purchase

Ejajajduqb Ajajajjjaja jajwjsyq jqgshahqjja jajajahajajqjq jwjwjajajqjqjq jqjqjqjjqjqjqjqjwjehq j jajaja

Date of experience: September 5, 2022

Thumbnail of user irynar5
Slovakia
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

Спасибо, отличный сервис. Быстро, удобно, все понравилось.

Date of experience: January 24, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user carless2
GB
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

Uyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Date of experience: January 18, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user elinag16
Latvia
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase

No expérience. No expérience. No expérience. No expérience.

Date of experience: January 14, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user herak3
GB
1 review
0 helpful votes
  • Send Message
January 6th, 2024
Verified purchase

Date of experience: January 6, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user stenr4
Estonia
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

Good goo hahahahahahahahahahahhahahahahahahahhahahaha

Date of experience: December 8, 2023

Thumbnail of user mariac3509
GB
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

Goodhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Date of experience: December 5, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user shaunac98
Ireland
1 review
0 helpful votes
  • Send Message
November 27th, 2023
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcccccxxxxxxxxxxxxxxxxxxxx

Date of experience: November 27, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user danielm4707
GB
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

Fdrtgĥhĥffgyfycgcgycydydtdtdyctcycgcycycgcycycycycycgcgchc

Reason I chose this business:

Gcgcgchvhvhvhchchvhvhvhvy

Date of experience: November 15, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user valentinam70
California
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Great jobj...
LkLASKdnFKaibnowirnfiqnrewinfqirwnefqiwLJK/asmd/fl abniu'otiuh'oiqhwKRn., SAdnFqwoejtQoj4f

Reason I chose this business:

Great job
A/jfbfuiuikejrj

Date of experience: September 13, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear MIHALCIUC.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user nelub
GB
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

Goodgogggggggggggggggggggggggggggggggggggggggggggg

Date of experience: October 30, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user aysenurk
Germany
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Sjdjjdjdjdjdjxjfokdkdkdkdkdkdkdkdkdkdkdkdkkdjdjdjdkd

Date of experience: October 29, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

How do I know I can trust these reviews about eDreams?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDreams?