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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,436
Neutral
249
Negative
432
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
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Reviews (9,205)

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Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user mahesha30
GB
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Good cvvvvvbvbnnvvjnjhffgghjhhgffffggghjjbggggggggffdrrrfj
Hygty

Date of experience: June 11, 2023

Thumbnail of user jovitat6
Lithuania
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Zmmxmxmxmmxmxbsbsbshshhashzhhshhashssjjsjsjzjjzjsjsjz

Date of experience: September 3, 2022

Thumbnail of user nairouzm
Romania
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Goodbdhdhdhshshshshhsshhsshshshshshshshdhdhdhdhdhhddh

Reason I chose this business:

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Date of experience: July 26, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nairouz M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user dylanm373
Ireland
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

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Date of experience: December 19, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Dylan M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user tarike12
Spain
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

No muy buena jejejskiwhvehsjaiuejajwnduuajsnndhsjsnnd

Date of experience: June 29, 2022

Thumbnail of user asylr
Poland
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Goodbzmzmxkdldldldlddnxbsnskksalssdsdfgghjsxvna da hj

Date of experience: June 28, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Asyl R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service"

Thumbnail of user klausk37
Germany
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Die Buchung war problemlos, die Bestätigung mit der Sitzplatzreservierung erhielten wir umgehend.

Date of experience: January 16, 2023

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Klaus K,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user mohammeda1323
PS
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Goodggggggggggfffffffffffffrrrf gtgffffffffff

Date of experience: October 9, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user marijol2
BA
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

AAAAAAASAMSANDMNASBDJABABSCAJ AS BSHBAHDBAHBHSABCHABC

Date of experience: September 5, 2023

Thumbnail of user meyero4
Israel
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

.. JGCFGUKKGJCTUTFUJ.; LKOYFCBV MNIYMYTOOONH*******FREKKBJ

Date of experience: July 14, 2022

Thumbnail of user irmam146
Florida
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

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Date of experience: May 17, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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