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eDreams has a rating of 4.0 stars from 9,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked my round trip flights easily. All comfirmations were sent to my email for easy access.
Will use edreams again👌🏼
Date of experience: October 2, 2024
This NY hotel was advertised as costing £263 per night with "free cancellation".
I go through to book the hotel based on this information and price.
However, after making payment the EDreams confirmation shows this is actually false. Only a partial refund is allowed before a certain date AND what is worse there is an additional fee of almost 200 dollars to pay direct to the hotel on top of the £263 per night.
EDreams you are a fraudulant company and unless you honour what is advertised I will be reporting you to the Ombudsman and will ensure you as a company suffer far more than you hope to gain via deception through these underhand antics. Absolute disgrace of a company.
Date of experience: August 30, 2024
Convenience to do bookings and very easy to book. Flights also is a lot cheaper and so far, its safe to book on this site. It looks like security is that much secured but so far, all of my bookings are successful.
Date of experience: August 30, 2024
Hice la compra ayer y no se me ja confirmado el debito ni puedo hacer el seguimiento de la misma, y no hay servicio de atención al cliente donde comunicarse
Date of experience: December 13, 2024
Dear Alfredo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I wish there were no unnecessary option selections and payment to be processed quickly.
I used it for the first time. There is no special reason.
Date of experience: October 27, 2024
I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect
Date of experience: August 28, 2024
Dear Wayne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Scammers who force you to sign up for a premium service and then take your money without giving you a button or message to cancel.
No response to refund request
They don't even cancel the payment, but the service withdrawal button is also hidden.
Don't use this scam service.
It's a waste of life
I went to Vueling, but the link was posted here, there was no reason for it.
Will never use again
Date of experience: August 26, 2024
Dear Dahye,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I will be traveling soon on eDreams plane, and so far I have not encountered any problems or difficulties, the services are good
Because it's flexible and well organized
Date of experience: September 27, 2024
Good experience. Even thought it tooks quiet a long time to finalise the booking and then the realise that you need to pay fr seats in business class
That what came up when I looked for flights
Date of experience: October 1, 2024
Dear Ron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The price of ice creams is very excellent, only very lengthy and difficult handling and work when buying a ticket
Date of experience: October 5, 2024
When it comes to payment, there were troubles. As the amount to charge does not correspond
To the ticket's expenses, even trying 2 times, it happend the same, it work out at the 3rd time
Date of experience: September 25, 2024
Dear Chuncai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This company was new to me when I booked a flight back to the U.K. From Poland. I haven't actually made the journey yet, but so far so good
It appeared when I was logging onto KLM
Date of experience: October 4, 2024
I have had an overall positive experience. My only struggle was that I had to wait an entire day to receive my booking confirmation; other than that, everything else was fine.
Because of the possibility of getting cheap flight tickets.
Date of experience: September 18, 2024
Best prices, hands down. Was navigating through all websites for the best deals and I came across EDreams … my first time and and just can't wait to book my next flight.
Reliable source for very valuable price.
Date of experience: September 14, 2024
SCAM!
I booked a trip from Riga to Male 3 years ago which I was suggested by the support team to cancel for a refund due to change of the airline schedule and I never received a refund.
I paid 1900+ euro for nothing! I been emailing and phoning all the time, all they say is that we are still processing the issue! Never trust this company with your long flights - in case of cancellation you will be SCAMED!
Products used:
I bought tickets that I had to cancel (with insurance)
Date of experience: August 28, 2024
Airline Gate agent would not let me fly-- she was demanding and only interested in my personal affairs for this travel. Further because i did not hold a return flight, she would not issue the ticket, but she would then she further went on to say if i bought the return flight I could then use my ticket to travel. Furthermore she wanted me to change my name on the ticket even though it matched my passport exactly. She went on to taking a few other customers and left for the gate. You got paid and i did not get to travel. What a SCAMM!
It had a flight time that met my personal needs -- but again -- you did not meet them. Costing lots of wasted time & money
Date of experience: August 31, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information
Date of experience: August 19, 2024
It was quick fast and in the range I expected to spend.
It send me updates so I won't forget my traveling schedule
A friend helped me
Date of experience: September 30, 2024
Your efficient service is very much appreciated. Thank you.
Easy booking
Date of experience: October 24, 2024
Website is very easy to use, service provided are exceptional. Thanks
Easy to use.
Date of experience: October 24, 2024
I can not because this is my first booking try to work or book with your service later
Date of experience: October 24, 2024
Everything was quick and process is easy with edreams thanks!
I have use this service before for traveling internationally and it was very successful and reliable.
Date of experience: October 24, 2024
Booking online was easy but there are so many extra fees. A fee to receive my boarding pass electronically and a fee to avoid overbooking, that seems ridiculous. I'm still not clear if my bag is too large.
Date of experience: August 23, 2024
It was our first time to book via edreams, and our experience was good. Hopefully, it will be easy to rebook as well if needed to change our flights.
Cheaper flight option
Date of experience: October 8, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Alec,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care