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    eDreams

eDreams

Overview

eDreams has a rating of 4.0 stars from 9,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket, and next time. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 79.2%
Positive
2,520
Neutral
260
Negative
402
View ratings trends
519
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How would you rate eDreams?

Reviews (9,593)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (599) credit card (163) return flight (122) booking process (119) booking experience (60) booking confirmation (82) book flights (193) time booking (40)
Thumbnail of user lesleyd133
GB
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

.***********************************

Date of experience: July 1, 2023

Thumbnail of user ljiljanas3
Serbia
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Greatehshdhdhshahahhnnahahahajajdjdjsjajajsksksksksksks

Date of experience: October 18, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ljiljana S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user nicolaeb6
Italy
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Yes Okehehshshshshshsahapzzhaahbabaahahahahahufcududud

Date of experience: September 27, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Nicolae B,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Thumbnail of user matit2
Estonia
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 25, 2022

Thumbnail of user vojislavp
Serbia
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

Ngdvhfvbggvhgvvffbjhfvbhfxvgcvfccc jvvjfcddghj ncgg.!

Date of experience: October 8, 2022

Thumbnail of user nomyx
North Carolina
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

*******111**************kkkkkpqpkdjjdjrkfiijkdodjkfijj

Reason I chose this business:

Jdjxkoendhgdiksonbhdnspsndhiwjbgdjrhj

Date of experience: October 8, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nomy X,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service

Thumbnail of user dareiosm
Turkey
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Fine... Xcxxxxxxxxxxzzzzzzzzzzzzzzzzzzzxxxxxxxxxxxxxxxxxxxx

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2022

Thumbnail of user roxanap38
Romania
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Good khukjbkjmlknjknklnlknlknkjbgbjhvcghcgfxgfrxchgvhj

Date of experience: March 2, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Roxana P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user andrejf4
Slovenia
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 26, 2022

Thumbnail of user ethynw
GB
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Jdjdndndndndjdndnmdnd fbfbdnrnrnjdjfmrmfkfofkfkfoff

Date of experience: September 4, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user gregorb7
Slovenia
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Alles Ok, simplegggggggggggghggggggggggggggggggggggggggggggghghhhhhhhhhhh

Date of experience: September 3, 2022

Thumbnail of user mohamedr114
Luxembourg
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Okayhrhrnejejenenejenenejejejrjrjejejejejejejejejejrjrjrjejejejeje

Date of experience: July 4, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user manip13
Spain
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Sfflfkfkfkdkslskdkdkdkxmfmdkdksldlldkdkdkdkdkddddd

Date of experience: October 17, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user ngan32
Latvia
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Date of experience: December 3, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Nga N.

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Thumbnail of user qaisr
Pakistan
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Not bad scgvdcbhgfbjkdvbghnfhyhhthjhrfhtgjuyjuhjyhh

Reason I chose this business:

Easy to use

Date of experience: September 5, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user jovitat6
Lithuania
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Zmmxmxmxmmxmxbsbsbshshhashzhhshhashssjjsjsjzjjzjsjsjz

Date of experience: September 3, 2022

Thumbnail of user asylr
Poland
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Goodbzmzmxkdldldldlddnxbsnskksalssdsdfgghjsxvna da hj

Date of experience: June 28, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Asyl R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service"

Thumbnail of user tarike12
Spain
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

No muy buena jejejskiwhvehsjaiuejajwnduuajsnndhsjsnnd

Date of experience: June 29, 2022

Thumbnail of user alimoud1
Arizona
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxcc

Date of experience: April 20, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user gudnig1
Iceland
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Itkdkdnfkfkfmflxmdldldmdlfldmdlflxþdlxmdkxkxmxmxnxnxm

Date of experience: September 8, 2022

Thumbnail of user zoharr1
Israel
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 12, 2023

Thumbnail of user zikd
Ghana
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

Okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 14, 2023

Thumbnail of user robelp1
Portugal
1 review
0 helpful votes
  • Send Message
September 10th, 2023
Verified purchase

Bshsjkkwkwjehejekelwkwjwhwjwjwhwhwhwbsbabababahwhh

Date of experience: September 10, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user leis12
Poland
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodhoodgoodgoosgoosgoos

Date of experience: September 13, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear SHUHAN.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mahesha30
GB
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Good cvvvvvbvbnnvvjnjhffgghjhhgffffggghjjbggggggggffdrrrfj
Hygty

Date of experience: June 11, 2023

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 3 days

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