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eDreams has a rating of 4.0 stars from 9,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This is my first time to book via this website and so far i'm satisfied with it. Thank you
I am a regular with agoda.com and eDreams is chosen by agoda as its partner and as a loyal user, i trust the process
Date of experience: October 9, 2024
It was good, I hope I don't have any problems the upcoming months when its time for my flight.
Good prices.
Date of experience: October 9, 2024
This was the worse experience of my life flying they closed the doors 40 minutes early because they had a weather delay they handled it terrible at least half the flight didn't get on. One of my fellow officers told me never book with them again they treat there customers like $#*!
Date of experience: July 9, 2024
Seriously, I knew what I wanted to book. I had trouble with the airline website (currency selection) and took a chance with eDreams. The name invites the characterization: eNightmare. I dodged through one upsell after another, trying to avoid, outthink and outsmart every extra benny and add-on hurdle I had to maneuver to get to the actual booking. I emerged drained of money and energy, a state that equals success for eDreams. Will the travel unfold as intended? Experience will offer the truth. Honestly HONESTLY! A straightforward travel website that is easy to navigate, makes sense, and offers a low frustration level seems like it would become an industry giant after this confusing mess.
Forced to by Kayak
Date of experience: August 29, 2024
Dear Trudy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was fine and it makes the booking easy enough, it was straightforward to use.
Can’t really say.
Date of experience: October 18, 2024
Dear Patrice,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
First time doing this just hope it is right not good with computer
First time it come up on site so thought would try it
Date of experience: October 18, 2024
Good service and we received the booking confirmation straight away.
Best price.
Date of experience: October 18, 2024
Booked a flight. Everything worked had to buy bags there at the airport.
Date of experience: October 18, 2024
I have prime membership of eDreams. Thank you for the good services.
Because of discounts and good service.
Date of experience: October 18, 2024
Quick and easy transaction. Very happy with my experience. Thank you.
Recommend by a friend.
Date of experience: October 18, 2024
I can't write a review on what might occur wait till you have given me a good service
Date of experience: October 9, 2024
I always believed in at the counter bookings as a safe and easy way to book your flight and settling the bill until my experience with eDreams,
Because of the 3Es.
Date of experience: September 20, 2024
Firstly, a discount received from edreams prime, good ethnic, booking reference received within the 24hrs stipulated time followed with a follow-up.
Previous services experience with edreams was great and i choose to go along with with the same travel agency because of their excellent customer service.
Date of experience: September 30, 2024
I booked my round trip flights through eDreams. I have received my confirmation from one of the airlines but not from the other.
I am hopeful because eDreams reached out to me. The idea of dealing with a European travel agency is difficult for me to understand, but their website was very easy to navigate.
I found eDreams by way of Kayak. They offered the lowest fares.
Date of experience: August 18, 2024
This is not the first time I have encountered your rip-offs. I live in Finland and it is impossible for me to contact your customer service.
Date of experience: September 26, 2024
Dear Irina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was charged over $31.98 for Foreign Transaction fees. I used my Bank of America card but I had other European-related cards I could have used. I'd like a refund.
EDreams could have warned its customers that booking USA Airlines would be subject to this fee.
Expenses were less, but not with extra fees.
Date of experience: August 14, 2024
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I haven't experienced my flight yet but I hope it would be good!
Because it is cheap
Date of experience: October 16, 2024
Very competitive and fair price. Must move on quotes quickly and they change rapidly.
Date of experience: October 15, 2024
Everything was perfect, cheap flights, easy for booking. Very easy for the booking. Lot of different flights and companies was offered.
Offered best discounts, lot of options for the flights with different companies.
Date of experience: September 29, 2024
It was quick and had plenty of options on which flights to choose from plus they provide hotels and car rental options, so it is a one stop site for all your needs when you travel. I will definitely use them again in the future.
I didn't, I was just looking for a cheap flight to go back home and visit my family.
Date of experience: July 11, 2024
El proceso de compra fue muy sencillo y rapido para realizar la busqueda de los boletos y el respectivo pago, todo salio bien. Ahora esperando para realizar este viaje en el mes de Enero.
Realmente lo escogi por lo facil de realizar la compra del boleto.
Date of experience: November 27, 2024
The website easy to manage, very user friendly,excellent service
Great value for money
Date of experience: October 17, 2024
I'm new for now, but I like it.
Will say more with experience...
It was good deal with edreams...
Date of experience: October 17, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Treshonn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care