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eDreams has a rating of 4.0 stars from 9,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Dear edreams,
I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.
I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.
Thank you for dealing with my problem.
Date of experience: July 15, 2024
I enjoyed the process from start to finish and will recommend to anyone interested in
Thru Agooda app
Date of experience: October 13, 2024
I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.
I tried calling and selected a call back. I never got one. Will try again later.
Date of experience: July 13, 2024
Dear Debra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Indeed, we have validated the effectiveness of pretrained models for many downstream tasks.
Different companies have different regular price and schedule.
Some offer more on one some on others, we have to balance both respective performances.
While the schedule of our booked flights are not perfect, but there was very attractive promotions.
Date of experience: July 6, 2024
E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!
Date of experience: August 10, 2024
Easy and convenient and had the app is easy to follow. Its nice.
Date of experience: October 16, 2024
I specified and chose the option to pay for my baggage via the eDreams website and it turns out they were not paid for.
Date of experience: September 26, 2024
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All was clear, and so fast to comprehend
Also a lot of good offers
They offer a nice service and clear contest
Date of experience: October 16, 2024
Got what I was looking for with nice discount.would recommend to friends and family
Date of experience: October 16, 2024
Easy and well priced. So far the experience has been simple and one of the least stressful things about my traveling this year.
I chose you dreams because it seemed very well priced and the process is easy
Date of experience: September 22, 2024
I just wanted some plane tickets. I got them fast and easy without any other useless stuff being involved.
Date of experience: September 18, 2024
Mi experiencia fue muy buena, es sencilla la aplicacion y permite poder comprar de manera sencilla los boletos de avion
Porque es la mejor aplicaicon
Date of experience: January 1, 2025
It was really easy made the purchase I just added place and date and done!
Because someone recommended it to me
Date of experience: October 12, 2024
We travelled Malaga Stockholm and Stockholm Dublin. EDreams kept us informed all along the way.
Best value for money.
Date of experience: October 15, 2024
All was OK, but I need to have invoice with the Company data for money reimbursment.
Couldn't find possibility to write EDreams about this and supply data for the Invoice on Company name.
Through Google Chrome
Date of experience: September 27, 2024
Initially it was great to book flights from this app. Then i took a trial premium version. Without notice, at the end of trial period i got charged for full version. It was still fine, initially though i could not find any of the common flights. After that flights were visible and cheaper too; but later I couldn't see much options of hotels
Date of experience: August 16, 2024
Dear Pratima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been using eDreams for a while and every time the platform gives great options, good savings and the prime subscription is worthwhile. I received my booking within 24 hours and awaiting my e-ticket in the next couple of days.
SDreams interface and app are user friendly, work seamlessly for bookings an payments and usually has the best deals one can find on other platforms.
Date of experience: July 10, 2024
I don't understand the benefit of your service. I booked with Allegiant. You offer check in now and my flight is almost a month away.
Date of experience: September 20, 2024
Dear Lawrence,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I described my case and so many calls agents completely closed the conversation.Rude! But finally in this world there are some kind people.Thank you for your patience.
I fund a deal
Date of experience: September 9, 2024
Everything was easy and good, the only thing is about the confirmation of the booking it takes almost a day to receive confirmation email
Because I can't find my tickets fast and easy
Date of experience: September 25, 2024
I wish there where more details about the floght and the page lagged a bit
Date of experience: October 15, 2024
So far so good. Cheers, it was easy to book than other sites that I have tried previously.
Because, a friend asked me to book eDreams
Date of experience: October 6, 2024
The company has a good selection of flights and deals, and I managed to get the deal I wanted within a few minutes. However, it then took me over 20 minutes to navigate the online booking system without adding extras to my bill. Every page asked me to add more luggage, or book an expensive seat or add travel insurance or add a hire car or add a hotel room or add automatic check in etc etc the list is endless. Persevere and you will get a good deal but be careful not to add extras you don't want.
Best deal for the flights I wanted
Date of experience: August 12, 2024
Dear Elena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Milan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care