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eDreams has a rating of 4.0 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Fast and easy ti buy tickets, app worked well and smoothly so ok
Date of experience: October 9, 2024
Truly wonderful experience with both the app and the overall service on this platform
Date of experience: October 8, 2024
So agile and very supportive, in case of cancellation customer services is very helpful
Date of experience: October 8, 2024
The information on flights and the transaction was easy and I had no issues booking my flights.
Affordable prices and direct flights.
Date of experience: October 10, 2024
Contacted customer service by chat. Connection was prompt, Nisha, the service person was very helpful and courteous. Resolved my query quickly and successfully. Will recommend edreams to anyone
I booked a Turkish Airlines ticket ok edreams. Reached them through the Kayak search
Date of experience: September 2, 2024
So far the team has been on top and I received all informations needed
I tried a new company and Im satisfied so far
Date of experience: October 10, 2024
It always seems like an uphill struggle to complete booking, extra costs constantly popping up, unwanted promotions getting in the way. An overview of the process from the start would help, I understand that this would be difficult on a mobile app but should be simple on a web interface accessed from a laptop or desktop.
I'm a prime member - for now.
Date of experience: August 5, 2024
Happy to use; the constant messages 'that prices are going up' are a bit annoying.
Because I have an account
Date of experience: October 6, 2024
Mi experiencia fue muy buena, es sencilla la aplicacion y permite poder comprar de manera sencilla los boletos de avion
Porque es la mejor aplicaicon
Date of experience: January 1, 2025
I did not realize I began a free trial and was charged a fee 1 month later that says won't get refunded.
Cheaper flight with google search
Date of experience: September 17, 2024
Dear Lil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No problems for now, but not as familiar to me as airline websites.
Was the cheapest.
Date of experience: October 8, 2024
It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.
I did not choose eDreams but it was the website that showed up during the making of my flight reservation.
Date of experience: September 21, 2024
Seemed like a reasonable service though there was always another sales offer to navigate.
Recommended by a friend
Date of experience: October 9, 2024
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The process was quick and easy. I received my confirmation quickly. The prices were the best online. All my info was sent in a timely manner. I would recommend this site to all.
Best prices
Date of experience: September 1, 2024
A friend of mine has given a ticket from eDreams saying it is a good agency...
Because it's so good
Date of experience: October 8, 2024
Hadn't used for a while but soon as I started it was like old pals in touch again. Great service & highly recommend
Date of experience: September 24, 2024
I was happy that they responded fast and it was an easy process
"Because it is recommended by many users."
Date of experience: October 7, 2024
After using eDreams I receive too many emails and it is really boring. EDreams declared as the cheapest way to get the ticket. But you have to fill in many additional details and at the end it was not the cheapest!
Date of experience: August 12, 2024
Dear Miha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to follow and a great price. Other benefits hopefully to come in future.
Price and choice
Date of experience: October 6, 2024
I booked a ticket, you sent me 10 emails. WTF? To me you're just a ticket vendor - literally bouht from you because you're the cheapest selling and I will never, ever use your service again. $#*! YOU for making me call your landline to cancel my "Prime" membership. Piece of garbage company.
Date of experience: August 19, 2024
Dear Andriyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good experience for buying this platform and and i used this before also for using flight
Date of experience: October 8, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Robin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care