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eDreams has a rating of 4.0 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I was well attended to and the agent was patient and very understanding.
Date of experience: October 8, 2024
Once I book I only like to get an email with a confirmation, bookings details and the option to mange or check in on line. You keep on sending emails with so many options. That it is confusing and the real info gets lost in the jungle of emails
Date of experience: August 7, 2024
This is the first time but I am happy for you service and for your assistance.while I made flying book the system is to ease to understand and well adapt to any one
Because I consider it gives good service
Date of experience: September 1, 2024
Relatively easy to book flights, clear options and prices listed.
Prime member
Date of experience: October 8, 2024
You took €89.99 from my bank card for membership in e prime without notification
Date of experience: October 8, 2024
Dear Darla,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I purchased 2 tickets for Vienna (with Air Canada)thinking that the offer was amazing ie a round-trip from Montreal, Quebec to Vienna for 858$ per person: WOW!
However, once the transaction completed, I checked my MasterCard account and saw that I was charged 600$ (for 2 tickets; therefore 300$ per ticket) MORE than the indicated price on my booking confirmation!
After numerous calls and many hours waiting for an agent to answer, I was told that the indicated price was in US dollars!
1) Although I called within 24 hours after completing my purchase, eDreams could not refund me. Had I dealt with Air Canada directly, I would have been re-imbursed... Also, Air Canada CLEARLY indicates if "$" is USD (and not Canadian dollars) which eDreams omits to do.
2) The eDreams agent I spoke with said that prices with eDreams.net are in US dollars; to see prices in Canadian dollars, I should have used eDreams.ca. How could a simple customer like me know this?
I find it very unfortunate and misleading on the part of eDreams that the dollar currencies are not clearly written:
The price in dollars could be either US or Canadian. Not writing which one it is makes it easy for the consumer to go ahead and complete a transaction without thinking twice.
In my opinion, eDreams profits from not CLEARLY writing prices either in USD or Canadian dollars.
I am very dissatisfied with eDreams!
EDreams posted on Internet what I thought was an "attractive price" for Air plane tickets.
In the end, I was mislead 😕
Date of experience: September 13, 2024
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The experience is a good one. Keep improving on your good service.
My wife chose it.
Date of experience: October 7, 2024
Booking a flight was like a hurdle race, getting over the items that one didn't need and several times getting a warning about speeding up or the offer would be withdrawn
By mistake!
Date of experience: August 28, 2024
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Really found a cheap ticket to Harare. Value for money and offering a great experience
Good website
Date of experience: October 4, 2024
It was great, easy and fast. Thank you. I will continue using it.
Good option
Date of experience: October 6, 2024
הזמנתי כרטיס וקיבלתי כרטיס עם טיסה חזור שעתיים יותר מאוחר ממה שרציתי וכאשר ניסיתי לתקן זאת לא הצלחתי
כי הם הציעו כרטיסים זולים ושירות שהיה נראה טוב
Date of experience: January 2, 2025
Dear Avraham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy-to-use environment, reasonable prices, and reasonable discounts
Usual discounts
Date of experience: October 7, 2024
It was a great experience everything went as plan i can't complain. You guys service are awsome i will recoment it within my network.
Because i like to try things that are new.
Date of experience: September 19, 2024
Everywhere I looked there were extra fees. Price was still low.
Date of experience: October 7, 2024
Nice experience overall, simple steps and pretty easy, i recommend this to anyone
It popped up at first then saw prices and various options that made it more easy
Date of experience: October 7, 2024
Straight forward website and easy to navigate. No problems with choosing my seat.
I like using Westjet flights.
Date of experience: October 7, 2024
It was easy journey and I hope the flight booking will be great as well
Best price and easy customer journey
Date of experience: October 7, 2024
Very easy and straightforward to book no nonsense and prices where good
Price and ease of booking
Date of experience: October 6, 2024
Very good, it was very easy as usual because l have used eDreams before for travelling.
It’s very efficient, l have used it before
Date of experience: October 1, 2024
Esperienza soddisfacente e servizio puntuale. Perchè supporta servizio in abbonamento e prime con offerte variegate su voli europei anche nel medio periodo
Perchè supporta servizio in abbonamento e prime con offerte variegate su voli europei anche nel medio periodo
Date of experience: November 10, 2024
Really good value, easy to book almost too good to be true.
Having this easy booking makes travel so easy.
Cheapest flights
Date of experience: September 18, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Isabel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care