eDreams has a rating of 3.9 stars from 8,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"
Products used:
Purchase of a flight ticket
Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.
Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now
This booking was made well ahead of time and no problem. My last booking had to be cancelled and I expected a real mess, but the cancellation insurance worked well. I've compared edreams to other online booking systems and it seems better at least for European trips.
I've used edreams for years now. But I did some comparisons and found the options for cost and flight times was better with edreams.
Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!
Comparatively low prices
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.
I recalled the name when it came up on my web search
Do not use this website or app. I was automatically subscribed via an online flight booking and charged $100 for "services" I didn't want and haven't used.
They do not have any online contact platforms like chat or email and do not use WhatsApp. I downloaded their app to try contacting the charge, you also cannot contact them via the app!
They only provide a telephone number within your domestic borders. So if you're travelling abroad, it's literally impossible to contact them.
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information
The advisor was very professional and attentive. She is knowledgeable in her work and guided me through the process of booking my ticket. She thoroughly explained all the types of insurance and coverage that come with my ticket, including the premium and different insurance options. Unfortunately, I had a very bad experience for 48 hours.
I can't tell what bag to bring on where I don't have to pay any more money. Just so happen I am traveling with one personal bag - nap sack. I hope I don't get charged.
Also, I thought I was booking a flight for about $56 and got charged $100. I don't know why. I can't see the breakdown.
It was the only flight that took me from Fort Lauderdale to Dallas and back on the same day.
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good flights but the website is confusing - offering so many add on options I don't want. The advertised price is not the real price. Everything costs a little bit more, e.g. suddenly being told I have to pay another £7 something each unless I sign up for Prime. So I did, because it said it was possible to cancel it online. That is a lie - it is NOT. There is no option to do that, you have to call a number.
Cheap - that's the only reason.
Dear Kate,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Experience of booking tickets is good in general.
I would wish though that my country currency would be supported (MYR). As conversion charges kills any benefit that I get due to better prices of prime account.
Scammers who force you to sign up for a premium service and then take your money without giving you a button or message to cancel.
No response to refund request
They don't even cancel the payment, but the service withdrawal button is also hidden.
Don't use this scam service.
It's a waste of life
I went to Vueling, but the link was posted here, there was no reason for it.
Will never use again
Dear Dahye,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking online was easy but there are so many extra fees. A fee to receive my boarding pass electronically and a fee to avoid overbooking, that seems ridiculous. I'm still not clear if my bag is too large.
I had a smooth and hassle-free experience booking my flights with eDreams. The process was straightforward and quick, making it one of my favorite sites to use for travel. EDreams is definitely in my top three booking sites!
Here's an updated review that incorporates your reasons for choosing eDreams:
"I chose eDreams because it's a one-stop shop for all my travel needs. It shows me all available flights and offers great prices, making the booking process seamless and efficient. With such convenience and value, why not use them?
I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect
Dear Wayne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!
Because they had taken £69.99 from my account, unexpectedly, so I might as well use them.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
E-dream is fantastic! They're super reliable and always make sure everything goes smoothly. Their service is top-notch, and you can really feel they care about their customers. Every experience with them has been great—highly recommend if you're looking for quality and ease!
I have been using eDreams for less than a year. I booked several flights and several hotels. I booked the flights because they combine airline operators, provide a large selection of alternatives, and with Prime the prices are sometimes the most favorable. I booked the hotels because they were cheaper than other platforms. Although their selection of hotels is somewhat smaller, all the ones I booked were of good quality. I am satisfied with the reservations in the first year of Prime membership.
Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.
A very cheap initial offer
I booked my round trip flights through eDreams. I have received my confirmation from one of the airlines but not from the other.
I am hopeful because eDreams reached out to me. The idea of dealing with a European travel agency is difficult for me to understand, but their website was very easy to navigate.
I found eDreams by way of Kayak. They offered the lowest fares.
After using eDreams I receive too many emails and it is really boring. EDreams declared as the cheapest way to get the ticket. But you have to fill in many additional details and at the end it was not the cheapest!
Dear Miha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Seriously, I knew what I wanted to book. I had trouble with the airline website (currency selection) and took a chance with eDreams. The name invites the characterization: eNightmare. I dodged through one upsell after another, trying to avoid, outthink and outsmart every extra benny and add-on hurdle I had to maneuver to get to the actual booking. I emerged drained of money and energy, a state that equals success for eDreams. Will the travel unfold as intended? Experience will offer the truth. Honestly HONESTLY! A straightforward travel website that is easy to navigate, makes sense, and offers a low frustration level seems like it would become an industry giant after this confusing mess.
Forced to by Kayak
Dear Trudy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
A friend suggested me.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Taoufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care