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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 78.9%
Positive
2,479
Neutral
252
Negative
410
View ratings trends
519
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,447)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (597) credit card (162) return flight (122) booking process (116) booking experience (60) booking confirmation (82) book flights (192) time booking (38)
Thumbnail of user rochelleg133
Zimbabwe
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Very prompt and great feedback. No time wasted waiting. Highly recommend

Reason I chose this business:

Through a friend

Date of experience: October 3, 2024

Thumbnail of user markc5100
Nevada
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I love booking at edreams. It's so easy to search for affordable flights

Date of experience: October 3, 2024

Thumbnail of user mehdif20
Germany
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?

Date of experience: September 17, 2024

Thumbnail of user linditas2
Serbia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It was terrible, I paid €120 for a bagazh.
I will no longer cooperate with you

Date of experience: October 1, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Lindita,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user ralchief
Philippines
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Easy and been using Edreams 5 years till now. It's secure, fast and easy. Price is practical.

Date of experience: October 2, 2024

Thumbnail of user johnm15262
Ireland
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

Straightforward process, clear information at all stages, quick follow-up and confirmation process

Reason I chose this business:

Recommendation from colleague

Date of experience: October 2, 2024

Thumbnail of user guangqunx
Turkey
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I have been charged for twice every year just because of different link usage for dreams. Which is unfair.

Reason I chose this business:

I will not choose again

Date of experience: September 5, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Guangqun,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user sineado10
Ireland
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

It emm my was a great site to book with. The choice was very clear to see and helped pick the right flights.

Reason I chose this business:

Easy to use and fast results

Date of experience: September 13, 2024

Thumbnail of user rideshg
Belgium
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Great experience almost missed another flight cuz we did late landing but good organised made it on time.

Reason I chose this business:

Nice and comfortable.

Date of experience: September 18, 2024

Thumbnail of user ingap20
Ireland
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Very Good, i like it………………………………,………….,,,,,,,,,,,,……….

Date of experience: October 2, 2024

Thumbnail of user annalisau1
New York
1 review
0 helpful votes
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August 10th, 2024

This company is an absolute SCAM. If I can give it a zero I would. I purchased cancellation insurance. They only refund you a percentage of your fare (not including any extra you purchased seat assignments, etc.). They give you about 50% of what you paid. Never do business with this company again. I will also be reporting them to the BBB in the US! Absolutely horrible

Location: US

Service
Value
Shipping

Date of experience: July 31, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Annalisa,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user tsvetoslavp
Germany
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I am very excited,many times I found the good offers to travel,thank you.

Date of experience: September 30, 2024

Thumbnail of user sylviae129
Czechia
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞

Date of experience: August 25, 2024

Thumbnail of user miguelb489
Washington
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Rapidez y eficiencia todo muy ordenado y organizado espero seguir viajando en esta aerolínea porque la atención es muy buena estoy Super agradecido muchas gracias y sobretodo la oferta de viajes

Date of experience: November 4, 2024

Thumbnail of user nicoa28
Belgium
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Good to book at dreams and when you look at the price is encouraging

Reason I chose this business:

Because is good

Date of experience: September 29, 2024

Thumbnail of user natashak462
Israel
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Easy to book the flight, good discount, easy to guide through the process and checkout

Date of experience: October 1, 2024

Thumbnail of user juairad
Turkey
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

It was very easy to use and I was able to get all the details necessary for my flight before even booking it. Prices were acceptable and flexibility was offered. After i bought my ticket, I received more details amd a receipt to my email that was easy to access.

Reason I chose this business:

It's fast, affordable and reliable.

Date of experience: August 4, 2024

Thumbnail of user panagiotisc13
Cyprus
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Perfect experience i dont have any problem with my reserve.

Reason I chose this business:

I wanted direct arrive to mancester

Date of experience: October 1, 2024

Thumbnail of user ginog45
Mauritius
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

User friendly and very easy to make the bookings.

Easy payment

Get all information that someone need

Date of experience: September 5, 2024

Thumbnail of user jorgeg688
Costa Rica
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

I will write a review after trip, so far so good.
Got good price good schedule and good folks up.

Reason I chose this business:

Best choice of flights

Date of experience: September 30, 2024

Thumbnail of user amrishk2
Portugal
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

My experience with e dreams is good with booking its very easy to fly with e dreams

Date of experience: September 30, 2024

Thumbnail of user fabriziot4
GB
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

Fantastic booking experience with great price more competitive with great savings.

Reason I chose this business:

Great savings and selection of flights

Date of experience: September 30, 2024

Thumbnail of user alia1448
Iraq
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

I'm happy and i like your service and good prices and good experience

Date of experience: September 30, 2024

Thumbnail of user amyk1861
Amy K.
Colorado
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

We'll see how the trip goes upon arrival at both destinations

Date of experience: September 30, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Amy,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user ramonm275
Illinois
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

Amazing discount and all comfortable I'm happy with eDreams

Reason I chose this business:

Because they give good discounts on my trip also they have good plans for all their costumers

Date of experience: September 30, 2024

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 3 days

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