eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very prompt and great feedback. No time wasted waiting. Highly recommend
Through a friend
Date of experience: October 3, 2024
I love booking at edreams. It's so easy to search for affordable flights
Date of experience: October 3, 2024
The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?
Date of experience: September 17, 2024
It was terrible, I paid €120 for a bagazh.
I will no longer cooperate with you
Date of experience: October 1, 2024
Straightforward process, clear information at all stages, quick follow-up and confirmation process
Recommendation from colleague
Date of experience: October 2, 2024
I have been charged for twice every year just because of different link usage for dreams. Which is unfair.
I will not choose again
Date of experience: September 5, 2024
Dear Guangqun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It emm my was a great site to book with. The choice was very clear to see and helped pick the right flights.
Easy to use and fast results
Date of experience: September 13, 2024
Great experience almost missed another flight cuz we did late landing but good organised made it on time.
Nice and comfortable.
Date of experience: September 18, 2024
This company is an absolute SCAM. If I can give it a zero I would. I purchased cancellation insurance. They only refund you a percentage of your fare (not including any extra you purchased seat assignments, etc.). They give you about 50% of what you paid. Never do business with this company again. I will also be reporting them to the BBB in the US! Absolutely horrible
Location: US
Date of experience: July 31, 2024
Dear Annalisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞
Date of experience: August 25, 2024
Rapidez y eficiencia todo muy ordenado y organizado espero seguir viajando en esta aerolínea porque la atención es muy buena estoy Super agradecido muchas gracias y sobretodo la oferta de viajes
Date of experience: November 4, 2024
Easy to book the flight, good discount, easy to guide through the process and checkout
Date of experience: October 1, 2024
It was very easy to use and I was able to get all the details necessary for my flight before even booking it. Prices were acceptable and flexibility was offered. After i bought my ticket, I received more details amd a receipt to my email that was easy to access.
It's fast, affordable and reliable.
Date of experience: August 4, 2024
Perfect experience i dont have any problem with my reserve.
I wanted direct arrive to mancester
Date of experience: October 1, 2024
User friendly and very easy to make the bookings.
Easy payment
Get all information that someone need
Date of experience: September 5, 2024
I will write a review after trip, so far so good.
Got good price good schedule and good folks up.
Best choice of flights
Date of experience: September 30, 2024
Fantastic booking experience with great price more competitive with great savings.
Great savings and selection of flights
Date of experience: September 30, 2024
I'm happy and i like your service and good prices and good experience
Date of experience: September 30, 2024
We'll see how the trip goes upon arrival at both destinations
Date of experience: September 30, 2024
Dear Amy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Amazing discount and all comfortable I'm happy with eDreams
Because they give good discounts on my trip also they have good plans for all their costumers
Date of experience: September 30, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Lindita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care