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eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I was able to book ticket without any hassle. I love the App which was quite helpful.
Date of experience: September 29, 2024
I was searching to book a flight ticket via eDreams at the last minute for Amsterdam.
The navigation was easy and the options that were provided were covering my needs.
I am a frequent user of the platform.
Date of experience: August 1, 2024
Was easy to make the booking the price was great as well. Will order there again
Date of experience: September 29, 2024
Placed a booking with reference number, but booking subsequently failed. Couldn't access booking through reference number to complete transaction and had to re-make booking from the start. Discount code APP10 (-10%) that was offered did not work.
Good deals on weekend breaks
Date of experience: August 8, 2024
Easy and fair prices revealed. Extensive choices of flights,routes and fares.
I used it before and i like the quick way to book
Date of experience: September 29, 2024
I founded difficult to select seats, onboard baggage, all the available requests are not clear from the beginning and very very very expensive.
I thought it’s cheap and reliable
Date of experience: September 10, 2024
Dear Zuhair,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
After going through the booking process and confirming the price of my ticket i got a message saying the airlines had increased the price by a further £100 plus which was within minutes of me trying to book it. I believe that all third party companies like yourselves do the same everytime just to get more money from the customer. Im not happy about it
Date of experience: July 22, 2024
Dear Volker,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to book with Edreams and I am glad I got to get the membership although I was hesitant in the beginning.
Date of experience: September 23, 2024
Best deal ever! I can't believe I was able to get a round trip ticket for that price. My dreams of traveling to Europe are finally coming true!
It had the best deals
Date of experience: September 1, 2024
It's easy to work with and faster in all times. Thank you. It's nice working with you
Because it’s the fastest and easiest way
Date of experience: September 29, 2024
EDreams has incredible user-friendly interface that makes it easier to use. Excellent logistic services – reliable and cost-efficient. I would recommend everyone for their outstanding services.
I choose eDreams because I save time and money using their services.
Date of experience: August 12, 2024
Cannot ask of a good service that I got from edreams. Thank you
Used them before.
Date of experience: September 29, 2024
It was seamless and easy to follow, I also received my ticket on time
To gain from better offer and compare different airlines in one space
Date of experience: September 29, 2024
The flight was very pleasant.but with delay of about 20 minutes delay
Date of experience: September 28, 2024
Dear Ifeanyi,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I need to get acquainted, but I think it is fantastic service
The price was the most attractive factor. Travelling all over the world one become aware of more opportunities, new service providers and enhancing experiences I am optimistic eDreams could become someone my friends, family could I enjoy. Best Regards JP.
Date of experience: September 28, 2024
Une bonne expérience avec vous, merciiiiet je vous souhaite une bonne continuation dans vos projets et vos futurs voyages
Parce que la meilleure
Date of experience: December 3, 2024
Please remind me not to fly Air Arabia every again it was the MOST STRESSED-OUT FLIGHT i had to pay 140.00 euros for my bags, and on return, it was a long delay that messed up my connections, the flight sucks false advertisement for priority checking, they had none. I had to buy meals on the plane even when the plane had such a long delay.
However, I love this booking service and will again conduct business with eDreams. I will also recommend to others.
Date of experience: August 19, 2024
Dear Zeke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Brilliant experience. Booked the ticket first time through eDreams every step was easy to understand and got the confirmation straight away
Good discounts and so many choices
Date of experience: August 31, 2024
Everything is transparent and I am very satisfied with the display of the page. Everything is nicely explained and shown so that you can easily find your way when using the app for the first time. So I am very satisfied with the use of edrems and I recommend it to others.
Because have the best flights options.
Date of experience: August 5, 2024
I booked Hotel VIP Executive Eden Aparth, Lisbon through your agency for the period from August 6 to 11 this year, received your booking confirmation no. *******8258. But I did not receive a confirmation from the hotel itself or the possibility to get in touch with them and announce the time of arrival at the same.
I would like to ask you to open the way for me to correspond with the hotel.
Thank you for your cooperation,
Milena Dordevic
Date of experience: August 4, 2024
Dear Milena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Was Very good experience
I liked the service. Was simple to close my flights.
Date of experience: September 26, 2024
Very easy and convenient way to order but also the cheapest way to order. Highly recommend 🙏
Because it’s the cheapest 😀
Date of experience: September 28, 2024
I found the whole precidure simple and
Very fast. Besides offers the opportunity to book several activities as well.
Date of experience: September 4, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care