- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very fast and very efficient cheapest gate Way to purchase the tickets I all ways to make a booking for this,this is best way to book keep it up
This is best way to book a ticket
Date of experience: August 30, 2024
Good pleased with the service, thank you very much, affordable price and quick response.
Very convenient
Date of experience: September 20, 2024
Super experience and it' very easy to make the reservations
Because it’s very easy to make the rezervation and I am plaining to make the reservation also in the future
Date of experience: September 20, 2024
I have already noticed more than once when, when searching on aggregator sites, I am offered to buy through your site without prime status for the same price as with prime status when I search for tickets directly through the application. The discounts are fake, but sometimes even with these fake discounts through your service I can actually buy tickets cheaper.
Date of experience: July 25, 2024
All good and fast, it's first time when I use this site and I was very happy
I couldn't find straight flight to dublin
Date of experience: September 19, 2024
I'm guessing it's because I booked on a Sunday evening, but my 2 bookings weren't confirmed until Monday morning and I got a duplicate email confirmation on one of them 3 hours apart which was confusing.
Date of experience: July 29, 2024
Dear Tuan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.
Tip for consumers:
Read News Articles regarding this SCAM COMPANY
Date of experience: August 5, 2024
Dear Christian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you for the outstanding service. I look forward to your service in the future.
Date of experience: September 19, 2024
Buena, pero me envían muchísimos email con diferentes cosas
Fue lo que me salió en el buscador como opción de compra de pasajes, no los conocía.
Date of experience: January 2, 2025
I have very good experience with eDreams, helpful, cheap, good deals, on time...
I have very good experience with eDreams
Date of experience: September 18, 2024
Good and helpful. Easy app to use and good deals on holidays.
Date of experience: September 19, 2024
Everything is fine. I have nothing detailed to explain or describe here. I wanted an opportunity to change travelling date but it was not Possible. I go by the date I earlier subscribed.
I just needed a travelling ticket.
Date of experience: August 9, 2024
Great experience but needs free bags free bags free bags free bags
Cheap fares
Date of experience: September 19, 2024
Dear Quindarrion,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Follow up good, all very good. Looked up flight and all went well
Date of experience: September 19, 2024
/////////////////////////////////////////////////////////////////////
Date of experience: December 29, 2024
Very good. Sill waiting to confermatin in my mobile. Your emails are very clear and helpful.
Offering many more to help.
Because of the fair price including handbegs.
Date of experience: September 1, 2024
Deberían especificar desde el inicio que las tarifas de descuento están sujetas al servicio prime, no al final y a punto de pagar.
Date of experience: November 9, 2024
Dear Mario,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams generally gives good discounts for the membership, but not all the time. This time the discount was zero compared to other sites.
Date of experience: August 30, 2024
I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.
I tried it once and I was satisfied by there prices and service from the very first time, so why should I change.
Date of experience: August 13, 2024
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
Price and Ease
Date of experience: July 11, 2024
I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines
What just came up no reason
Date of experience: August 8, 2024
I recently booked airline tickets through Edreams and had a terrible experience. The airline quoted $198/ticket which I thought was a great deal. I proceeded with booking 3 tickets ($594) and double and triple checked the price as I was adding in my credit card information and other details. At the end before I hit the purchase button, I once again checked to make sure the price had not changed (and it still showed the original price of $198/ticket and total of $594. However after I clicked on the button, the price appears to have changed and instead of $594, I was charged $958.72! I tried calling this site and as usual they gave me their usual story of how they're not in control of changed in ticket prices (but how it changed after you click the purchase button they could not explain that), etc. I also called my credit card company but they said that unless I have a receipt showing the lower charge, they can't do anything.
I feel very cheated by this website and have vowed never to use it or any similar ones. I would recommend the same for anyone else who's looking for a good deal. These seem to be scams where they quote a low price to get you hooked but once you hit purchase, they charge you full price.
Date of experience: August 4, 2024
Dear Arathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Yevhenii,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care