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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
היות והכל מתקדם.ואנו חיים בעידן הדיגיטלי כל הסיפור מילוי טופס. אין פה שום חוויית משתמש.ו
Date of experience: December 17, 2024
בחבלבחבכחכחכחגחגחבח לגלבצהםרלבלגחבלגלבלבחכלבחכלגחהחהםכצהצהם
Date of experience: December 17, 2024
Very much organized service! But final air fare I had to pay was much higher than expected.
My son recommended to do so.
Date of experience: September 9, 2024
Easy to use and many options to choose from
Now survey is annoying
Easy to use
Date of experience: September 15, 2024
Prime made it no cheaper than another website! So disappointed
Date of experience: September 16, 2024
Very helpful staff, good service.got let down by Ryanair. Survey requires to much praise.
Next last minute available flight, booked by phone. Because there are no booking counters in the airport. This means that prices could be cheaper, don't you think. Well you wanted 50 characters, now you have got them.
Date of experience: September 16, 2024
Everything was clear and smooth during the booking, no hidden fees or charges.
Date of experience: September 16, 2024
I was stolen by 89,90 euros for your premium option which I did not sign. I will report it to my lawyer in France (AXA insurance(
Date of experience: August 22, 2024
Dear Diana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The service is good and i got a good deal for my trip.
The only difficulty is that the invoice comes in late
The Edreams Prime is giving some discount
Date of experience: August 28, 2024
Fue una compra muy fácil de realizar. Enseguida encontré lo que estaba buscando, comparado con otros sitios eDreams ofrece mejor precio! Muy satisfecha!
Por la confianza y buena recomendacion
Date of experience: October 11, 2024
Muy buena mi experiencia estoy contenta con el servicio dios les bendiga
Me recomendaron
Date of experience: December 15, 2024
I haven't been charged on my Amex card yet which I used for payment. Can you please advise? Email is *******@hotmail.com
Date of experience: August 21, 2024
Dear Rohan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Do not book with EDreams, total fraud!
Terrible costumer service.
They will change the currency after you booked and try to take the extra money from your credit cart.
Booked a flight with a stop and they booked just to the first stop, a partial charge so to be able to actually get to the destination I have to pay extra in USD when contacting customers service about 10 times, he said he could help me to finalise the booking but the difference was going to be in Euros.
Then they will tell you they are third party and you have to contact the airline to confirm the booking but that the price will be higher.
A partial booking! Never seen anything like that.
My bank is trying to dispute the transaction now. So frustrating.
I had to block my credit card to stop them taking more money from my account.
SCAM
Date of experience: July 7, 2024
Dear Elsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good service, I am very pleased with service and help they offered in claiming compensation after my flight has been cancelled
Date of experience: August 17, 2024
Yo confío en ustedes por qué mi esposo y yo, ustedes nos ayudan a buscar vuelos baratos.
Porque mi esposo me lo recomienda.
Date of experience: December 12, 2024
ما تج بتي معه هل كويس ام لا شكراسأكون عندما اجربه اقول لاصحابي
Date of experience: December 14, 2024
Dear Ghonim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I thank everyone for this but i want to know why my prime wallet do not work
Amazing as usual
Date of experience: September 8, 2024
It was not always very clear what we booked or what choice we had.
We wanted a package teip
Date of experience: September 15, 2024
The experience was great but like I said it's my first time using this and it's going to take time for me to figure out whether is good for me or not
To see what’s the difference
Date of experience: August 25, 2024
Good follow up. Easy to book. Price was right. Would use again.
Internet search
Date of experience: September 15, 2024
Nothing special. It was adequate and OK, but not an exhilarating experience...
Because practically I had no other choice.
Date of experience: September 15, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Catherine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care