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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booking/paying all good. Detailed information on flight times.
Not very clear if we had check in and carry on luggage (believe we only have check in) and weight not specified.
Details on checking in and boarding passes not clear and presume that is due to the long time before we fly. However given that it is a family reunion with family coming from three continents it would have been good to have some reassurances.
Had to pay for seats-on a long haul-really! And could only book one of our six flights.
Not sure if checking in is through eDreams or the airline.
No reason. EDreams just popped up.
Date of experience: June 24, 2024
Please explain to me after paying full payment, one week later you are trying to charge 59.99 on my card. I am very upset
Date of experience: August 14, 2024
Very good! Smooth transaction.
I will use it again in the future.
Date of experience: September 13, 2024
Recommended to everyone looking for quick response and great price.
Trustworthy
Date of experience: September 13, 2024
Your App is a bit tricky and I received conflicting emails regarding my check in
Date of experience: September 13, 2024
Easy and accurate, the process was quick and easy and very good for those of us that have never booked an online ticket before. The site was very clear and the process was simple.
I found it on the internet
Date of experience: August 5, 2024
Excelente la experiencia 10/10 lo recomiendo al 100% te hace la vida más fácil y confiable
Es muy confiable
Date of experience: November 26, 2024
My overall experience with eDreams has been quite positive. The booking process was straightforward, and I appreciated the wide range of options available for flights and accommodations. The customer service team was responsive and helpful when I had inquiries, ensuring my travel plans went smoothly. I would definitely recommend eDreams to anyone looking for a reliable travel booking platform.
Date of experience: June 23, 2024
I found this platform surprisingly easy to get a comparison and variety of flights such that in minutes I was able to choose the flights I needed. The discounted fare was also appreciated.
Date of experience: August 2, 2024
A travel agent that you can rely on for your travel anywhere in the world
Help travelers to get the best prices for airplanes tickets that money can buy
Date of experience: September 8, 2024
Creates an added layer of complication between the airline and the customer especially when problems happen.
Booked a flight Mexico - Canada and return with eDreams and received ONE eDreams booking number.
EDreams created 2 booking numbers with the airline (one outbound, one inbound).
The airline cancelled the initial outbound flight, thus preventing us to get to our destination. The same day we asked eDreams for a full cancellation and refund of our entire trip. We were only refunded the outbound portion that had been canceled by the airline and eDreams claimed that the return flight was still valid under the separate airline booking (which I didn't make a separate one)
The airline will not talk to you if you book through eDreams.
Waste of time and money. Very disappointing.
Date of experience: July 12, 2024
Dear Luc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
לא שלחתם לי את מספרי ההזמנה בחברות התעופה. לדוגמא בחברת ישראייר, רשום שמספר ההזמנה לא תואם את מספר ההזמנה רגיל
Date of experience: November 7, 2024
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Customer service is roughhhh but it could be worse. I don't know if it's a scam but whatever
Cheap flights
Date of experience: September 6, 2024
I wanted to make a booking for a flight from Johannesburg to Durban. When Googling "FlySafair" - the eDreams website come up first. The words: "FlySafair" is typed far larger than their own name, which should be the first red flag. They pretend to be the FlySafair website...
The price quoted for the flight was R 3012 a ticket or R 6024 for two. Eventually they took R 8 831 off my credit card. When I eventually got past their bot, and spoke to a human, they told me I did not choose "the prime option" and asked for extra services - which I did not!
They scammed me out of R2800.
The person communicating with me just said "sorry" all the time - even when I said they are insulting me with the "sorry" they kept going with it - no effort to address the issue, just "sorry" - just to rile me more, adding insult to injury.
Avoid at all cost, they are crooks and will take your money.
Date of experience: July 23, 2024
Friendly and quick experience, nice prices, and a very lot of options to choose
Date of experience: September 9, 2024
The purchase process had too many screens to jump through, too many add-ons popping up one at a time, and worst of all, the flights I booked offered 20kg check-in baggage per person one-way - and only realized after purchasing that it offered 0kg for the return trip. This fact was not well presented or highlighted during the purchase process.
Assumed it would get me a better deal, but after purchasing, only realized booking directly might’ve been cheaper.
Date of experience: June 28, 2024
Dear Dhanish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Muy buena,excelente,fantástico maravilloso,espectacular,
Es el mejor buscador
Date of experience: December 4, 2024
It is good, however I was wondering why I wasn't required to submit other details such as passport numbers like how it's required with other airline booking websites. Should I be worried?
Price competitive
Date of experience: August 1, 2024
The eDreams portion of my interaction was super. The airline portion was disastrous. Thanks for making the upfront portion easy and smooth.
Had no control over this selection.
Date of experience: August 23, 2024
I 🥰 love to eDreams specifically there services good and manageable
Thanks for eDreams
Because I love the price and good service
Date of experience: September 9, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care