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eDreams has a rating of 4.0 stars from 9,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Thank you, its easy and very simple to book our tickets, and will install the e-dreams App
Date of experience: August 30, 2024
Very pushy post purchase marketing.
Even now with this review. The link in the e-mail was supposed to be just the confirmation the info on the flight was received.
Lowest price of the flight found by Skyscanner, at the particular time.
Date of experience: July 27, 2024
Dear Josip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
When i made my bookings and was paying, it said there was an error with payments, but everything went through and I got my tickets etc.
Cheaper than most other sites i’ve looked at. I was also recommended eDreams by a friend
Date of experience: August 17, 2024
Booking was very simple, I was just a bit concerned because after my booking I got an email from the airline my ticket went through saying that the booking wasn't completed. Luckily it was just a system error so I called them and got things straightened out. My only concern was that maybe sometimes between eDreams and the airlines things don't always connect right.
Figured I'd give it a try
Date of experience: June 24, 2024
Prenotazione andata a buon fine. Ho ricevuto la boarding pass dalla compagnia
Perché per errore ho attivato un abbonamento del costo di 90 euro... cerco di recuperare la somma spesa
Date of experience: November 25, 2024
Très bien mais maintenent jecduis en attente de l'enregistrement..
Date of experience: November 25, 2024
Dear Semy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and no hassle making every transaction smooth and really easy for every one.
Date of experience: September 6, 2024
Easy to use information easy to access. Recommend for others to use. I fly between Las Vegas and San Jose and they.make it easy
Date of experience: August 18, 2024
Sites a bit jumbled and takes forever to finalise the reservation
Used it before and prices reasonable on a multi city trip
Date of experience: September 6, 2024
Dear Liane,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Well organized application to make a reservation
Thank you for your efforts
Date of experience: September 6, 2024
Actually I didnt get pdf form of my ticket that i booked. And there is voucher for me for my booking but I cant open and use it. I dont know what happens :/
Date of experience: July 30, 2024
Dear Sevinj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It has been a great experience thus far but I haven't embarked on my journey yet.
I discovered it and wanted to try an alternative to the app ( I won't mention by name) that I had been using
Date of experience: September 6, 2024
The user flow was clear. Reducing a number of commercial emails would be good.
Date of experience: September 6, 2024
Long time to confirm the reservation but overall it's good experience
Easy to manage
Date of experience: September 6, 2024
Dear Shaban,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Stress free flight booking.
Been on EDreams for some years now and it has proved times over time that they can be trusted with flight and hotel bookings
Been on it for some time now and it is very reliable
Date of experience: July 14, 2024
Convenient and easy platform. I was conformable using the platform and will share my experience to others
I found it easy to get bookings.
Date of experience: August 17, 2024
I had a great experience.The service is amazing it is fast, easy,reliable and they guide you through the process 😊😊😊
Cheap,affordable and genuine tickets
Date of experience: August 6, 2024
I had booked specific dates for the change of flight. When my flight change was approved, I saw completely different dates. It was an issue on the company's side. I had to make several phone calls and wait over 72 hours for the issue to be resolved. I had a mixed bag of great call representatives and rude representatives. You get your problem solved but you have to keep calling them.
The flexible ticket
Date of experience: June 18, 2024
Dear Elicia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very Satisfactory, I like that I was given the option of comparison, empowering my to make the informed decision.
Date of experience: August 22, 2024
Es muy cómodo ubicar tu viaje a cualquier destino y cualquier parte del país
Porque me da confiabilidad
Date of experience: November 20, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care