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eDreams has a rating of 4.0 stars from 9,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The experience was ok and it was very smooth and quickly on the platform
Convinient and easy to navigate
Date of experience: September 5, 2024
I couldn't believe the price i got from eDreams it was out of this world
For the best price and service
Date of experience: September 5, 2024
Fast confirmation, its easy to use this account
Nice rate of ticket too. I love it
Because its easy to pay and fast
Date of experience: September 5, 2024
Easy booking system. Instant confirmation and better deals to be had.
Was looking to book flight
Date of experience: September 5, 2024
Nothing to complain about and I have all informations needed
Coz the service is good and the process clear
Date of experience: September 5, 2024
It was easy to find an affordable solution among multiple options offered by the platform.
I already had a positive experience in the past
Date of experience: September 5, 2024
It was easy to navigate and I found the platform user-friendly.
It was recommended by a friend
Date of experience: September 20, 2023
Better price, multiple options, wide spread market cap, since my first experience was good enough and I'm just continuing on it.
My first experience was good and I’m continuing
Date of experience: August 17, 2024
ใส่ใจลูกค้าช่วยให้ลูค้ารู้เที่ยวบิน,ติดตามลูกค้าเท่าเทียมกัน
สะดวกรวดเร็ว
Date of experience: November 23, 2024
I loved the many options and how well organized the content is.
Family refered me
Date of experience: September 4, 2024
Pretty good website to book a flight on and real easy to connect to, I will use this page again
They had the best offers
Date of experience: September 2, 2024
Well the app is easy to use and give you all the information you needed.
Well to get my booking details
Date of experience: September 4, 2024
We are thrilled to get non stop flights to Cairo. Hopefully Business class will be as good. They where as competitive as other sites for Business Class
Date of experience: July 25, 2024
I haven't started my journey yet
So what must I say?
Bit weird
I signed up to a year membership by mistake & im trying to recoup
None of the reviews give me hope though
Date of experience: September 3, 2024
This travel agency is SUCH A SCAM. First of all, don't accept their free trial, they give you the runaround when you try to cancel. Second, they REFUSE TO RESCHEDULE OR CANCEL FLIGHTS. FOR ANY REASON INCLUDING MEDICAL. THEY REFUSE TO REFUND. DO NOT BOOK WITH THEM, PERIOD. Take your business elsewhere. They have AWFUL customer service. They just want your money and once they have your money, they don't care anymore. DO NOT GIVE THEM YOUR MONEY AT ALL EVER.
Location: US
Tip for consumers:
DO YOUR RESEARCH. It's my first time traveling abroad on my own and I fell into such a scam. DO NOT give this company a chance. Flight is more than 3 weeks out and they REFUSE to help. Chat representative even stopped replying or trying to help.
Products used:
Booked a flight. No refunds. No changes. Flight is more than 3 weeks out.
Date of experience: July 15, 2024
Dear K T,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked return flights through eDreams & got a great deal.The site was easy to navigate.Confirmation of booking was sent really quickly.
I wanted to get a good price for flights.
Date of experience: August 4, 2024
Very responsive and good prices. Easy and good options. Many thanks
Good reviews
Date of experience: September 4, 2024
Confirmed itinerary but it is not accessible through airline official website
Bit low price
Date of experience: September 4, 2024
Dear Hernan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking was really easy and simple compared to other sites.
Booked with eDreams before
Date of experience: September 4, 2024
Very good, so easy and fast for my tickets. Thank so much!
Its the best
Date of experience: September 3, 2024
So far so good looking to give this trip as a wedding gift hopefully I can transfer information to them with no problems I will let you know thanks
Date of experience: August 8, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Wendy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care