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eDreams has a rating of 4.0 stars from 9,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Excelente muy cómodo fácil amigable sin contratiempo gracias
Date of experience: November 21, 2024
Too much... I just want to buy my ticket, receive my information. Too many prompts for emails, txt, APP! I just want my ticket.
Date of experience: August 19, 2024
I booked a ticket and its my first time to use this edreams.im happy that i can book as cheaper at is.hope you have discount everytime i book another one.
Date of experience: July 9, 2024
I hope my fights don't have any change and everything goes based on my plan. That time i can more comfortable to recommend edreams to every one
I got very good offer and give me multiple choose from different flights
Date of experience: August 10, 2024
I travel with e drams since 2022, I had not problems with the flies, it's a secure way to fly and payment
Because one of my friends recommended it to me
Date of experience: August 10, 2024
It was a pleasure booking with you, I hope to be making my booking with you
Found you online
Date of experience: September 3, 2024
Very easy process to buy and see the tickets. Thank you so much.
Friend recommended
Date of experience: September 3, 2024
Asked for an invoice, submitted all company details and so far I got nothing
Dreams gave me the best results on my search
Date of experience: September 3, 2024
Dear Ralitsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
为了改一个姓名里的一个字母我用尽一天的心思.还找英语好的外t国朋友帮忙也没弄好.后来静下心来总算联系上人工客服才解决了我心里的困惑.
价格低.买票方便
Date of experience: November 20, 2024
Was very easy to book, very competitive prices abd robust reply.
I been with them for a while, my experience with them was good.
Date of experience: September 2, 2024
It was very easy to make a booking and easy to follow the instructions
Clear instructions
Date of experience: September 2, 2024
My experience is good. But i can not find my date and time of leaving. Can you help
Date of experience: September 1, 2024
Dear Ronald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
———————&/&3&£:&272)/)1)/£2)2)£2£2)2))2£2£2£2)£22))2)2
Date of experience: November 19, 2024
Good deals, cheapest option in between flight websites!
It was the cheapest
Date of experience: September 2, 2024
Excellent and stress-free experience. Expectations met.
Date of experience: September 2, 2024
It was very easy and good work on time I don't have any problem with your way of handling my needs
Just by accident I find your website
Date of experience: September 2, 2024
It was easy to navigate the choices of flight and the information.
Date of experience: September 1, 2024
It was a good experience, the price was cheaper than on the company's website.
Highly recommend
Search for a flights on the website and choose edream!
Date of experience: September 1, 2024
We found it difficult to navigate the site, get the information we wanted and book. Then we had to wait a while for confirmation which was frustrating.
On the internet
Date of experience: July 20, 2024
Dear Jo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Conseguir un vuelo barato en forma rápida y sencilla. Una grata sorpresa
Fue una casualidad, buscando vuelos online
Date of experience: November 18, 2024
Çok kolay bir şekilde uçak biletlerini aldım. Üstelik bilet fiyatı genel fiyatın altındaydı.
Fiyatı daha uygun ve daha
Cok secenegi birarada görebildiğim için seçtim.
Date of experience: November 18, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Andrew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care