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eDreams has a rating of 4.0 stars from 9,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My first time to navigate on your website after searching for a reliable travel website with good review I decided to give it a trail.
Because of customers positive reviews
Date of experience: August 10, 2024
All went smoothly to this point no complications. Always a pleasure
I am prime customer
Date of experience: September 1, 2024
Always a pleasure to book through e dreams, super easy and stress free
I am a member of e dreams
Date of experience: September 1, 2024
Everything was just easy and perfect: choosing the best time for me at a reasonable price.
Date of experience: September 1, 2024
Very smooth experience and cheap price from eDreams. Keep it up.
Date of experience: September 1, 2024
Booking my ticket and hotel was easy with the best deal available in the market.
It was my first time and I wanted to give it a try and apparently I had a great experience!
Date of experience: August 28, 2024
It is a very good and easy to book,and also eDreams makes it easier for the customers to book it
Date of experience: August 31, 2024
I wished I could communicate per email!
I did not order to be a prime member and I don't know why you deducted the fee!
Date of experience: August 9, 2024
Got a great price, all went well. Happy with the website and would use it again, highly recommend it. When I contacted customer service agent was very friendly and helpul. 10/10!
Location: US
Date of experience: July 4, 2024
First time use it
Don't have much experience it but overall it's good.
Date of experience: August 30, 2024
I was able to check dates and prices easily. Then I was able to choose flights quickly.
Edreams gives discounts to members
Date of experience: August 31, 2024
Exelente y buena nota 💯que mas
Siempre utilizándola
Que mas
Exelente servicio
Date of experience: November 16, 2024
This process could not have been any easier! Our flight was competitive and exactly as promised.
Date of experience: August 31, 2024
I enjoy my first experience using this platform. However theres always rooms for improvement
Date of experience: August 31, 2024
Cheaper price as I book this last minute to attend family funeral
Cheaper and easy, simple to use
Date of experience: August 31, 2024
First time user, we will see until the completion of the trip
Date of experience: August 30, 2024
Good price and I enjoy the fact that it's easy to compare prices to other airlines.
Date of experience: August 25, 2024
I really appreciate the service
I received the booking confirmation and hopefully I will receive the ticket
It's easy to get the service
Date of experience: August 11, 2024
En la búsqueda de una opción para viajar eDreams, es una razón para confiar. Ya hemos conocido la experiencia Edreams
Mejor relación precio, valor y confiabilidad
Date of experience: October 24, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Christa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care