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eDreams has a rating of 4.0 stars from 9,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very easy online booking forms, fab. Will certainly recommend to family and friends
Best prices
Date of experience: August 30, 2024
Booking reference was wrong, but Support Team did good job.
Thanks!
Occasionally
Date of experience: August 30, 2024
Have been an edreams member for a number of years, ease of use and great website.
Came across website by accident online and gave it a try. Great savings both flight and hotel booking.
Date of experience: August 24, 2024
EDreams was such an easy app to use with so many choices that you had a plethora of choices to choose from. It made it easy to find What would accommodate me and my needs.
The ease of the usage of the app
Date of experience: July 5, 2024
The first time I booked, there seemed to be an issue on the airline's part - the flight to my destination was an hour shorter than the return flight, even though it was non-stop. The result was the airline canceling the booking which at first concerned me, but then I realized why it had been canceled AND that I had actually mistakenly booked the wrong dates (I think due in part to the fact that it was so easy to book on the site). The good news is that I was never charged and I was able to immediately rebook with the correct dates and a different airline.
It seemed like the best option for booking international travel and had good reviews online.
Date of experience: July 14, 2024
EDreams makes your life much more easier. J have only booked flights so far but very happy with the journey and experience.
As I was making my own research I come to realize that it is easier to get the information and booking through eD. ♥️
Date of experience: August 10, 2024
Please do not use them, scammers. Do your research before falling in their trap offering cheap vacations. Whoever posted a 5 star review is very likely fake, for more realistic picture please check out some independent sites, like Reddit or Quora
Date of experience: May 20, 2024
It was a really good experience, I have no complaints, I got to what I needed fast and it was easy checkout
It was the cheapest
Date of experience: August 16, 2024
La verdad que fue una experiencia increíble espectacular y más que todo realmente la ATENCION llegan notificaciones súper al tanto de todo y cuando va a haber un cambio de tu vuelo está ahí llega al instante horas antes y la verdad me encantó muy muy recomendado para que todos los próximos usuarios también los pueda utilizar
Date of experience: September 28, 2024
Im very hapy for the opportunity to bay tickets here and its easy to do..
Because its cheaper here
Date of experience: August 29, 2024
Very straight forward no problem with booking & cheaper than other providers
It came up on my browser
Date of experience: August 29, 2024
Good service and immediate feedback to customer queries as per my friend recommended
Date of experience: August 29, 2024
Dear Abraham,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I have ordered and payed the ticket, but I haven't received a final ticket nor receipt. Please send it to me.
K.regard
Date of experience: August 4, 2024
Dear Sasa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was good for one that didn't know how to make flights on line
I like the airport it goes out of
Date of experience: August 29, 2024
My experience has been very pleasant I needed to make sure I had a wheelchair reserved as I have a disability they were very prompt and getting back to me and also have a special diet for meals they facilitated Communications with the airlines very professional staff I'm glad that I use this service
I chose a dreams because of the ease of operation of the system their access to flights their Professional Service and follow up it makes my travel worry free
Date of experience: July 1, 2024
Not satisfactory. I hope you will add more command to be able to navigate or contact the customer centres. I couldn't email or get through to the number on the platform.
Flight ticket offers.
Date of experience: July 21, 2024
Dear Kolawole,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very efficient
Very simple to follow booking instructions (especially for an elderly person like myself)
Would recommend to my friends I have used dreams before
Used them before
Date of experience: July 10, 2024
I will recommend others for this Business. It makes things easy for us and we are very happy that es there is such a possibility
Because it is reliable
Date of experience: July 27, 2024
Booked into emergency row aisle seat with extra leg room and closer to the front to allow earlier egress
Date of experience: July 28, 2024
...
Date of experience: December 15, 2024
Dear Suraj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Una fácil experiencia con muchas opciones de vuelo y hotel, barato y caro. Todo se ajusta a tu presupuesto 100% Recomendado
Buenos comentarios de mis amigos
Date of experience: October 11, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team