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eDreams has a rating of 4.0 stars from 9,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My flight from Leeds to Dublin was cancelled 2 hours before. No warning. No notification. No one available to help at all. I had to make my own arrangements and drive to Manchester airport and incus significant extra costs. When I asked ground staff they told me it wasn't their problem. I will not be using you ever again
Date of experience: June 4, 2024
I'm very pleased with your work. What's missing is that you received a ticket from them with an electronic number. I ask you to send. Thanks in advance
Date of experience: June 23, 2024
In this I think all right
But I don't receive tickets for my three flights
Please send me
Recommended by Skyscanner
Date of experience: April 12, 2023
Tôi thích vì trang web có la chn phong phú, giao din thân thin
Tôi thích vì trang web có gía rẻ hợp lí hơn các đại lý khác cùng thời điểm.
Date of experience: November 12, 2024
Muy satisfactorio sin ningún retrasó, excelente servicio brindado
Excelentes precios
Date of experience: November 12, 2024
I didn't buy edreams prime and the purchase was made on my card
Date of experience: August 28, 2024
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Great application. I'm using it for a while never occurred any issue. I have no experience with problem solving but I'm sure won't disappoint me.
Good deals prime has greatest prices
Date of experience: July 26, 2024
I am satisfied with my air ticket purchase
I will look at eDreams again next time
Date of experience: August 22, 2024
Everything was very simple and easy to navigate, and a really good price
Found it online
Date of experience: August 26, 2024
It was very easy to find the flight that was more suitable or me. Thank you very much!
Date of experience: August 26, 2024
Excelente plataforma y super fácil comprar lo mejor los precios
Mejores precios
Date of experience: November 11, 2024
Very good experience and no problems with reservation at the hotel
Because I have always good price and I have not problms with reservation
Date of experience: August 27, 2024
Ok. But few things to still clarify. Amount taken from my account. Is that your fees?
Date of experience: August 27, 2024
Dear Aouale,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good so fare.well need to get tickets soon hope this goes well
Price was good
Date of experience: August 27, 2024
I am satisfied with the service, it was a great experience, very good customer service
The information system they have is very good, it presents the data in a way that is easy for us users to understand and analyze and obviously the decisions we make are influenced by the good information system
I am very satisfied
And they also have excellent customer service
Date of experience: August 23, 2024
The booking went well. The annoying thing is to wait 24 hours for the booking confirmation when the payment is already done. Not the first time and should be sooner. Otherwise is 👍
Good offer.
Date of experience: July 13, 2024
I think it was a good experience. They showed me several options, and I hope I won't need to ask for a refund. :)
Date of experience: August 4, 2024
Was the best experience and will explain in detail after the flight is done
Found cheap rate
Date of experience: August 24, 2024
Easy to buy my ticket, my only trouble is checking in, when I go to manage booking and click check-in it says "request received check your email" but nothing shows up, however this may be Ryanair's fault, hopefully all goes well. Thank you
Easy to use
Date of experience: May 11, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very easy to book and compare prices, no hidden costs, smooth booking
Easy and best prices
Date of experience: August 26, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care