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eDreams has a rating of 4.0 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Hotel suited in slum area, no access by car, unsuitable specially disabled body. Bad steps and steep staircase to bedroom. No bedroom on ground floor.
My wife being disable badge holder refused to stay here. I asked owner to find us descent hotel?.
I took me to a hotel in Centre and we stayed there for full stay. I paid taxes to original hotel owner also.
I asked for a refund and he told me he doesn't get paid till end of month,so I should claim from agency?.
I wish I had not chosen Edreams hotel booking?.
Date of experience: May 21, 2024
I am a grandfather responding for a granddaughter for whom I was making a reservation and purchasing a ticket. I was successful in making the reservation but was confused by the role of eDreams.
I did not. It came from making a reservation.
Date of experience: July 13, 2024
Dear Dasha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
C'était bien et rapide, bon prix par rapport à la concurrence
Because of price
Date of experience: November 9, 2024
As an ePrime member I expected to get a Prime discount off all flights I booked as stated in the eDream Prime contract but in my last booking this didn't happen and when I spoke to customer service about it I achieved nothing
I have been using them for a couple of years and they have always been good with both flights and hotels
Date of experience: July 10, 2024
Dear Barry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booked flights and then after a couple of days also booked a hotel at my destination, all well except the app doesn't recognise my 2 bookings and keeps trying to get me to book accomodation, it's very annoying
I had been let down by Trip.com once too often so thought I would try someone different
Date of experience: May 4, 2024
It took forever to book our flights. Really tired of all of the over charges. Did not want to subscribe to this site, but did not have a choice.
Date of experience: August 4, 2024
Dear Christopher,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Me retuvieron en la entrada por mi maleta y llegué a las 2:23 a la puerta de abordar y ya no me dejaron subir al avión tuve que pagar nuevamente por mi boleto
Por economía y buen servicio😭😭
Date of experience: September 29, 2024
Dear Jose,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site was very functional and easy to use.the emails and follow-up was appreciated. Even the app is very functional.
It was the best deal in prices
Date of experience: August 5, 2024
Happy with the service and the price! Would recommend for the smooth process.
Date of experience: August 25, 2024
It makes life easy by managing the trip from different airline to one place with a good offering of price.
Date of experience: August 5, 2024
Easy and quick booking I always book on eDreams as I find it very easy and quick to book. I can have a look at flights and holiday prices before booking and compare
Easy and cheaper then most other sites
Date of experience: July 7, 2024
The booking was made rapidly, the price was competitive, the application works fine.
Because your web site was popping up so frequently 😂
Date of experience: August 25, 2024
Needed a last minute flight and easily booked one without any hassle, also received confirmation immediately which was perfect!
Date of experience: August 5, 2024
I just needed a ticket for a flight from Madrid to Paris, that's it. Should be a simple thing to issue.
The flight you offered fits my time schedule
Date of experience: August 4, 2024
Very help full, understandable and easy in just few minute you got it already
I read comments from others and its recomendable
Date of experience: August 25, 2024
Very fast, convenient & affordable., found what I was looking for immediately.
Exceptional service
Date of experience: August 25, 2024
Could be better to get more discounts! Overall it's good experience!
Lot s of offers available!
Date of experience: August 25, 2024
Great app! Just looking forward to see Amex card supported!
Date of experience: February 7, 2023
I found what I was looking for. I needed to organise a trip in a short time and I made it, quickly, efficiently.
Picking it on the Google search!
Date of experience: August 4, 2024
The quality of the audio as well as level of English with the support/help desk needs improvement
Strangely enough the recorded messages before and after shaving with help desk were excellent, however the audio and the level of English (accent and prononciation) messe or vertu difficult to understand what the last was saying.
Lowest price
Date of experience: June 19, 2024
It's difficult to see how heavy baggage I can take with me. And if the in in checked baggages will be automatically send all the trip,,
Because it’s looks good and I have friends how was happy
Date of experience: July 28, 2024
Booking via e Dreams is good and straight forward with great price but it took long time to receive the flight confirmation.
Date of experience: August 4, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team