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eDreams has a rating of 4.0 stars from 9,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Airline made me buy new ticket instead of change of reservation. So e dreams sold me rubbish
It was clearly an accident never to try again..
Date of experience: August 17, 2024
I called eDreams to cancel flight several days in advance. I had purchased "Cancel for Any Reason Guarantee." The agent was reluctant, but finally agreed on an amount that was less than half of what I had paid. He verbally affirmed that the flight was cancelled. Now the company denies that I ever talked to them as they have no record of cancellation.
Location: US
Date of experience: April 21, 2024
Dear Albert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I would encourage people to use edreams to book their tickets
A friend told me about
Date of experience: August 17, 2024
Only use if you fly a few times a year, the initial discount on the first flight is not always as much on subsequent flights. But with suitcase and speedy boarding it was ok for price.
Random search
Date of experience: June 5, 2024
I was unable to find a means of ordering special assistance at the airports, perhaps because i started with the Easyjet site.
To have alternative flights in case of cancellations.
Date of experience: July 21, 2024
Dear Howard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I needed a quick booking to ensure seats for a trip to a hot destination for tourists and within minutes I had the booking all sorted out. It was what is needed when one needs to make a booking at short notice.
I had used eDreams before and was satisfied with the delivery of the service.
Date of experience: May 13, 2024
All was fine easy enough to get everything booked quite straightforward
Date of experience: August 17, 2024
İ dont have experience yet, i used to first time, i'll describe my experience after my fly
Date of experience: August 16, 2024
Due to a flight cancellation I had to reschedule all my trip and find alternatives very quickly.
I recommend without hesitations.
Date of experience: July 22, 2024
I found my ideal flight schedule, the booking easy and the price is right.
Better price
Date of experience: August 14, 2024
My booking experience with eDreams was awesome. The website is user-friendly and made the process easy. The prices offered were decent, and the overall experience went above and beyond my expectations. Highly recommended!
Date of experience: May 13, 2024
So far everything about getting cheat flights is great. Will see how smoothly the the boarding and getting to destination is!
Date of experience: July 25, 2024
Due to the setup of the flight booking platform, I booked the wrong date for my family's flight (one week earlier). There was no confirmation or checking before taking the final payment which I thought I would get. I had to pay extra for the date change, etc.
Was taken from a flight comparison site.
Date of experience: May 7, 2024
Flights were clean, organised and felt so relaxed for a 1 stop, communication excellent and whole experience good
Needed to find a flight at short notice
Date of experience: July 9, 2024
We were looking for a city trip and decided for Malaga. We took the option flight and hotel. Everything went smooth. No difficulties at all!
Previous experience
Date of experience: July 22, 2024
I'm using it for the first time - thank you!
Pleasant experience
Fast and high quality
Thank you
Date of experience: August 16, 2024
Great will definitely book again, anytime! Cheapest flight
Date of experience: August 16, 2024
The booking progress was very fast and simple. All info is clear on screen
Date of experience: August 16, 2024
Very very good my experience is well equipped and I was very impressed how easy it is when you're not stressed out.
I was looking for a flight this one pop up before any airlines it’s sound and feel good booking my flight.
Date of experience: July 24, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Erik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care