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eDreams has a rating of 4.0 stars from 9,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Extremely disappointed with eDreams' refund service for my Bogota to Quito flight ticket. Paid over $100, yet received a mere $13.24 USD refund. This is unacceptable. Save yourself the trouble and avoid eDreams at all costs. Their refund service is the worst I've ever encountered. Never using their platform again.
Tip for consumers:
Learn from my mistake: after paying over $100 for a flight from Bogota to Quito, eDreams' refund service only gave me $13.24 USD back. Save yourself the headache and avoid their platform at all costs.
Products used:
Flight ticket
Date of experience: March 6, 2024
Very easy and get everything I need simple and easy and they send a follow up email love that!
Mom referred me
Date of experience: August 15, 2024
I liked the pricing and that is why I bought the tickets. It was what was presented to me.
It is what popped up on my computer.
Date of experience: August 15, 2024
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First time using really, satisfied with the service very easy to book and we get the best results.
Best price, The best recommendation for flights
Date of experience: August 5, 2024
Couldn't book thru Volaris website. Yours worked. Thanks. Then I saw an €89 charge to join your Premier. Post dated! Never signed up for anything like that.
Couldn’t book thru Volaris website. Yours worked. Thanks.
Date of experience: June 27, 2024
Dear Erich,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you for the easy transaction! There is no issue to book the flight however I will suggest being more specifically for any additional costs
It is great service
Date of experience: July 5, 2024
1st time and satisfied. It had the cheapest price and it was even cheaper at purchase so I went with Edreams.
Had the best price
Date of experience: July 20, 2024
Bearing in mind that it was the first time I made a reservation here, it was easy and the feedback was received in a short space of time, as were the details of the trip.
I chose it because I needed cheaper flights
Date of experience: June 20, 2024
I found that eDreams were very helpful and did a lot of work for me.
It came up on my phone when I went into look for flights by EasyJet.
Date of experience: August 15, 2024
Easy steps to follow the instructions on line not complicated or intimidating thank you!
I didn’t just booked on easyJet to fly to palma Majorca!
Date of experience: August 15, 2024
If you're looking for affordable ticket price then book now!
Date of experience: August 15, 2024
Bought a one way ticket from Naples to Palermo and the total came to 179 euros. I tried to find the price details since I only received confirmation of a one way...did I buy return? I couldn't find the details. Frustrating.
Date of experience: May 19, 2024
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The rates and discounts are unimaginable. The app navigation is smooth,the entire sequence of data input is just so convenient
Just a random selection that paid off
Date of experience: July 21, 2024
Do not purchase anything from eDreams. This company has a shady way of conducting business which a search on the internet will show up many many bad reviews, especially regarding the hidden prime subscription. It is not worth it for the few bucks saving as you will lose more money to them after that through their deliberate scamming.
They refuse to refund me for the subscription and now I have to ask my bank to block my card for investigation for this unauthorized transaction.
Very bad experience with this company. EDreams Prime annual subscription was despicably hidden when I made payment for airticket and i was unknowingly signed up for the Prime program. I was directed to the eDreams payment page after searching and clicking the search result on google flights. It was not made known to me during payment that I have been subscribed to Prime. They made unauthorized charging of the annual subscription of 95sgd to my credit card without even notifying me. I called them to ask for refund many times and they refused even though the terms and conditions said I can cancel and ask for refund within 14 days from the start of the subscription term. From online reviews, many people have experienced this unauthorised charging of subscription. EDreams operating in this way is totally unethical and should be investigated by police and authority.
Date of experience: June 25, 2024
Dear Yvonne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Incredibly poor customer service from edreams. I notified edreams 3 weeks ago of an airline flight cancellation which affected the return leg of a trip booked through edreams (note this was not shown on my edreams personal account and the flight was shown as being ok even though the airline had confirmed to me separately it was cancelled). Over the last 3 weeks I have made 6 phone calls requesting alternative return flight arrangements be made (I even quoted specific details regarding an ideal solution). I have been promised calls back from their "specialist team" within 72 hours but now twice they have failed to contact me. So far, I am still waiting for a resolution and all I get when I chase by phone is that edreams have "made the request with the airline" or "are waiting to hear back from the airline". I personally would avoid a travel reservation company that needs 3 weeks + to get hold of an airline to make a simple booking change. Completely unacceptable customer service.
Date of experience: February 7, 2024
Dear Chris,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was not good as instead of saving 5 $ on one of the flight compared to other websites, i paid more because of the subscription fee for prime membership
It was a mistake, I thought it will provide us with good service against money, but the provided service was costly compared to other service providers and website because of the subscription fees that deducted automatically without any short notice.
Date of experience: June 4, 2024
Dear Rula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a very easy to book as I am not very good at booking things
Because of how good they price are good
Date of experience: August 8, 2024
Great rates and an easy process. It's my first trip with Allegiant so I will have to get back to you post flight to see if it adds up.
Word of mouth.
Date of experience: July 9, 2024
Edreams is most responsive and has their agent to contact me regarding my request which I appreciate greatly. The agent was most helpful and assisted to facilitate the change in the short conversation that I had. I received the change in itineary within minutes I hang up the phone. I am thankful for the speedy support.
May I also take this opportunity to feedback on the AI managed platform. The AI assistant has some trouble in understanding the request and this leads to multiple to and fro comm before I could get in touch with an agent who then assisted in submitting my request which later translated in the phone conversation I had.
I chanced upon it and used it once for my recent trip to East Malaysia and decided to use it again for my trip to San Diego from NYC.
Date of experience: May 7, 2024
TODO BIEN, ALGUNOS PROBLEMAS PARA PAGAR QUE SE SOLUCIONARON
Date of experience: November 19, 2024
EDreams makes my travels affordable and easy to settle thanks.
I choose eDream to make my life easy.
Date of experience: August 14, 2024
Same above. It is also difficult to contact the edreams by phone in case of emergency
Date of experience: August 14, 2024
Dear Valeriy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This is the worst company that I've ever encountered. I have been waiting for a refund since September 2020. The airline cancelled the flight and refunded the money back to eDreams in March of 2021. Today is January 12,2024... I still have not received anything. I've had nothing but the run around from customer service... they keep saying that they will send me proof of refund within 72 hours... weeks, months and years have gone by and nothing. I'm thinking about suing at this point or doing a social media post so it can go viral and warn others to beware of this company. And what's worse is they have no number to call customer service. All you can do is email back and forth and each time it's a new person responding, then they close out the ticket and you have to start over. This is ridiculous.
Location: US
Products used:
They cancelled my flight and didn't issue a refund but keep lying and saying that they did.
Date of experience: January 12, 2024
Dear Ola,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Yaser,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team