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eDreams has a rating of 4.0 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I do not like your systems that will not confirm a purchase without asking many stupid question s to add on more charged services that have already been declined and are offered free of charge by most airlines.
I did not choose edreams I was trying to book the flight on Air Serbia web sight and the system kept switching over to edreams. If I had a choice I would never use edreams again
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2023
Very efficient service with numerous options and good value compared to other similar companies. I highly recommend paying the enrollment fee as it saves money every time you travel and pays for itself on your first booking!
Booked a flight as a test run and everything went as expected so I enrolled in the annual membership for additional savings.
Date of experience: February 22, 2023
Options provided for flights were realistic, it specified what airports in the different cities, which was important, and showed the airlines, so I could go and check amd compare against individual prices too.
It compares information from different airlines and
Date of experience: June 1, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Wouldn't recommend the site to book flights. EDreams may come up on a flight search but there are so many hidden costs you will find better value going straight to the airline. Also poor communication concerning travel details after booking. This site must pass on your details to every other possible marketing company - inundated with selling emails.
Date of experience: March 6, 2023
Edreams themselves were fantastic the whole booking side of it was seamless... until i got to airport 90 mins early and found my 90 min wait would become 210 minutes due to delays but thats not edreams fault.
Cheapest ticket i could find.
Date of experience: July 1, 2023
Súper buena hasta el momento con rapidez y buena disposición
Date of experience: October 22, 2024
Avant je cherchais des heures en recherche du meilleur prix.
EDreams me fait gagner beaucoup de temps. Facile d'utilisation, eDreams est souvent moins cher qu'ailleurs. L'application est auss pratique pour le suivi.
Néanmoins, attention à tous les ajouts qui font grimper les prix au final. Parfois je me demande si j'y gagne.
Enfin, il y a 2 assurances annulation, ce n'est pas très clair la différence entre les 2.
Date of experience: August 17, 2024
This is my booking number.eDreams booking reference: *******5398
Pray nothing happens on your trip otherwise you doomed.
I am having family emergency needs to change my travel date. They said you can change your travel plans through their APP but the price shown on their site is a fake price when the customer service guy call you with a scam number tell you that the price is tripled you have nothing to do with them but to try on app change again. Then they will block you forever nobody will call u or help find a flight.
Thank you so much for giving me such expensive lesson. Why this kind of website still exists on kayak?
Whoever see my review please consider more trust website.
At this moment my dad is very sick I am already so tired and sad. I don't even bother to argue with you guys EDREAM.
Date of experience: December 2, 2023
Dear Jing,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I booked my ticket from eDreams. They are so clever that they create virtual travel plan which will change after you buy ticket from them. Firstly you will get message that flight was cancelled by airline without providing any alternative.
Secondly they will never accept their fault.
It's run by most of the Indian people. You call them everytime it's a different guy you speak with. I was kicked out of the line to grab my boarding pass as the itinerary they provided was not legit. I requested refunds and cane with reply that airline declined my request. Lastly the email I used to contact them now say is no longer monitored and I am not even able to contact them anymore.
Date of experience: November 9, 2023
Dear Atit,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booking process difficult. Very pushy system, trying to sell you extra stuff continuously. After booking you continue get inundated with junk mail, despite not having oped an account. Check in keeps failing. No response to emails regrading check ins. Totally regret using eDreams. Unsubscribe does not work.
Edit 02/09/2023: Unsubscribe finally worked..
Date of experience: August 31, 2023
It was very quick and convenient. Very painless, no issues. Got my booking confirmation very quickly. Could not complain at all about any thing. At this point I'm just trying to hit the minimum word count.
It was suggested first.
Date of experience: September 29, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
No hassle and best price available for my flights, even had I booked direct with relevant airlines
Bookings received from both airlines and confirmation everything was correct and confirmed- so check in should be easy too
Best price
Used previously
Date of experience: October 10, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The navigation on your app is terrible. It kept putting me back to start again, however did remember my travel dates and location, but not the airports selected. I ended up booking a flight from an airport far from me when I had selected one just a 5 minute drive away. This has now added significant cost to my trip, rendering the prime discount useless. I won't be using your service again.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
I used eDreams a couple of times. Each time I was able to secure the most suitable flight that I needed at a good cost.
Date of experience: July 8, 2024
All pretty simple and straightforward except that I had to get the 30 days prime trial before I could continue with my booking. Also have not received flight tickets yet but I am sure that you will email them to me in good time Thank you
Date of experience: October 9, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I am very pleased good prices and fast service
The option was great and very clearly
It's my third time going through and always in late bookings the edream give you the best choice
Date of experience: August 8, 2024
Three days spent to change my reservation that I made online, was insured by flexibility. System gave me options, after choosing my favorite one. Informed that I need to check for any call from e-dream. First call was at 4 am in local time that I obviously did not pick up. Then my request expired. I requested change again. The difference was 130$. And I agreed with terms. Long story short, after many chasings,(chats and calls) Eventually I received a call and I was told that difference is 633 $. They are really scam and I never dal with them and I highly recommend to avoid this platform.
Date of experience: July 27, 2023
I booked a flight, they cancel the return WITHOUT noticing me. I found out by accident on one of the emails (on the app the return flight still showed up even after they cancelling it).
Then, I tried and get the one way ticket back (since the return was cancelled, I did no longer want the first ticket).
They drove me CRAZY, hours on the phone, useless time talking to them. Not giving any help and making it very difficult.
Please, never use this web. It has been the worst experience I have ever had.
Location: US
Date of experience: February 24, 2024
Dear María,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I made reservations with eDreams on
6-24-23 for flight on 7-14-23. I have no experience as of this date to report other than booking was simple & and very generous discount which I definitely appreciate!
Date of experience: July 1, 2023
E Dreams charged an unauthorized annual premium subscription from my bank account. When I wrote a complaint, they admit it and said they will refund it. However, after 5 weeks still nothing happened. I have taken legal measures and filed a lawsuit. Recommend the same thing for people with the same issue. This company is a fraud.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2023
After trying multiple sites and airline portals, I ended up being able to see the itinerary we wanted at a reasonable rate on eDreams. So I was happy to be able to make the reservation for our upcoming summer vacation.
Easy process. Good rates.
Date of experience: February 10, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I have waited 11 months for a refund of my fare which I cancelled well within the deadline for full refund. EDreams fully acknowledges this is a fully refundable fare. I have contacted the company 6 times by phone and chat and have been told each time "we're working on it" "I'll escalate to a supervisor" "We'll get back to you in 10 days" etc. Not once has eDreams reached out to me for a status update with the exception of an email on Feb 11 that said the refund would be processed (this was 8 months after the cancellation). It is now May 1 and I have yet to receive any refund.
Date of experience: May 1, 2023
I was on mobile and found the process to be quite smooth.
I would've liked the option to add more than one additional carry-on, however. If I want to travel with a larger suitcase plus my golf clubs, for example, I'm unable to sort that out ahead of time. Perhaps this is an airline specification and not that of eDreams.
This is my first time using eDreams. The price was competitive. I hope service goes as smoothly should I encounter any issues during my trip.
Date of experience: June 13, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I am very new to flying and have never booked my own before. Lynx was straight forward and provided a good rate for me. I was only confused about weight restrictions for personal item luggage, but hoping for the best at the terminal tonight would absolutely use Lynx again if all goes well!
Recommended by a friend
Date of experience: June 18, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
They owe me a refund for a flight that I bought on fully flexible basis. I was promised my refund over 2 months ago but I am still waiting. I have called them every week and they keep saying we are escalating it and you will get your refund in 10 days - 80 days and still no refund! I will take them to court to get my money back! Bad customer services do not use! I will use every platform to warn people from using them
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear John L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service