eDreams

I made a booking to rent a car but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams (without even leaving the rental office). I paid online for a car that I didn't get from the rental... Contact is difficult, it's been over 3 weeks and they don't want to return the money! They say they're investigating... Scam, avoid!

It was not easy to order. The cost of a flight has also changed, increased from what I saw on the website. Correspondence too. I still haven't received a ticket, even though I have already paid the full amount

The first offer for my flights was in Euros. I set the app to Euros, but the final price was in GBP.
The final cost via eDreams was actually greater than if purchased direct from the airline.

The price increased by £100 just before the payment process began on the pretext that the flight price would go up as the flight date came closer. I assume this was done to capture my booking as the cheapest choice but scare me into believing all other offers would be as expensive.
Not good practice..

TERRIBLE! Do not use their service! They even don't have a number to call them on the website! It's a quiz to get it!
They didn't send the full e-ticket information in their email which they have to send. Just confirmation #. So you have to double-check if you are in and get the full tickets from the airline itself! To reach them it's a quiz which can take 1 hour or more. Unprofessional service. And don't expect them to support you. They grabbed the money and left you alone!
Booking #*******402

When I applied this £10 code at the end of my booking, it would not except it. I feel this £10 off code is a scam.
Them when I emailed you about this, my email kept coming back to me, saying inbox full. How convenient.

Booked 2 flights in March 2022 to Thailand flying out October. One of the connecting flights kept getting cancelled (over 5 times) We decided to cancel the flights as it kept changing. We cancelled the flights in April and requested a full refund from E dreams.
In August I received a £30 refund, I have called over 15 times and been told don't worry the rest of your refund is being sorted, we are looking into it and someone will be in contact. No one has contacted me. I have called again today and have been told the same story.

It is disgusting that in the middle of a cost of living crisis, I'm having to beg for the money back for a flight I didn't even take (and cancelled well in advance)

If I don't get a call back within the next few hours (as promised) I am seeking legal advice. Absolutely awful company. Stay clear.

We have requested a change of booking for 5 days and have not received any response. Very deceptive on their flight insurance coverage. There was no flight price difference when we checked and it took them more than 5 days and after that they are charging $600 dollars more.

After I booked my flight schedule, the hotel reservation was automatically connected. I was happy to book all together so I also confirm the reservation of my Hotel. However, since my flight will arrive at 3:45 am in the morning, I could book early check-in instead of one day earlier reservation, which make me cost less. If you could update your website to consider this situation as an optional, it would be grateful for everyone.

Good attention and speed response to all my need and question.

Not sure why it took so long. Took quite long to get the booking confirmation

You"ve had technical issues, I have spoten with 5 representatives, untill one of them was able to advice corecly.
The price became more expencive durring the booking, an the price for the luguage was so high I had to send it with another company. Disgraceful.

I paid extra fees to reserve two seats which I did not get. The company refuses to refund my money. Moreover, the link to their Prime Membership does not work. How can I cancel Prime? If I can't cancel Prime, they will automatically charge me. Why should I trust such a company?

Customer service for prime is very good, only the website is too slow and I encounter many times crash on the website, at the last step of the booking, there is no button of "continue", I have to refresh again and again but still not working. If you can improve, would be appreciated!

I asked many times how to fill-in my personal details for automatic check-in which l purchased in addition to my ticket but got no proper answer from them.
The website opened neither on browser nor on mobile app provides appropriate information on how to fill in the personal detail for automatic check-in.
Useless purchase of an additional service!

Very easy and fast booking with EDreams.
Easy to navigate with well priced flights.

We had many difficulties at the airport, flight cancelled, no internet connection etc. But when we finally arrived at a hotel for our overnight stay I was able to access flights online and eDreams was easy to follow and straightforward to book.

I made my booking and between choosing my flights and paying for them the price increased by £13 per ticket which was annoying as I was on a tight budget and needing to visit my mother who has been unwell
I would also appreciate just one or two emails
But so far I have had 6?
Otherwise all else was fine
Thank you

Overall good. Good prices, although I spent time to get the flights I wanted and I had to do two separate bookings

Booking a flight is awful. It can't just be I go from point a to point b and this is the price. No, there are added fees for everything. I'm surprised that I am not charged for breathing while on the plane! As for dreams? I felt that I didn't even have a choice, if I wanted to move forward with the flight I had to accept. But, it may come in handy with all the traveling I am doing this year.

I booked and was initially informed by eDreams that my booking had failed. So then we tried to book using my partners credit card. His booking also failed. So we were afraid to try again because we wondered if we would be charged anyway or twice. So we waited a few days and then you advised my first attempt had been accepted after all.

I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.

I cannot imagine my life without edreams! I literally went to so many places paying less then £40/60 each time! Even less than 20£ sometimes and I think that for travelers like me this is something Fabulous! 100% 5 stars and if I could give more than that I would rate edreams with more!