- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
We booked a rental car in Naples Italy. Our flights were delayed and we got to the office at 5 minutes to 6PM. But the office was closed. WE called the number on our contract the person said he would call right back and never did. WE had to have a car so we rented from another agency. Now E Dreams will not refund our money.
Date of experience: May 9, 2023
Easy to book, but relentless follow up emails requesting feed back are tiring
Date of experience: August 5, 2024
EDreams were very responsive for reserving my flights to Singapore
Internet option and good pricing for flights.
Date of experience: August 5, 2024
Repeating and time out to quick for aged people asking details repeatedly
Looking for a flight to London at reasonable prices and times
Date of experience: August 5, 2024
Trying to log into Prime account is proving very difficult. When I go to register it asks for a password. When I insert one it says account already created. But when I try to log in and choose 'forgot password' it promises to email me a link. No email comes either to inbox or spam?
Good reviews on Trustpilot and good price.
Date of experience: March 22, 2024
Dear Jean,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Terrible company with hidden charges, £140 out of pocket with no travel!
My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially.
I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!
Date of experience: January 8, 2024
Dear Verity,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
I booked 2 tickets with eDreams, and 30 minutes later, I learned their price is $100 more than the airline sites. I contacted customer service right away to cancel, but they said they couldn't refund me the additional fees which are the extra luggage fee and seat choice fee. They said that's airline prices and policy, yet on the airline sites itself, they're charging less for the extra luggage and seat choice. The customer service rep couldn't get a supervisor/manager for me and kept telling me if I cancel later, the refund would be less.
Location: US
Date of experience: February 1, 2024
Dear Raina,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
It was 1 of the most frustrating weeks…
It was 1 of the most frustrating weeks around travel ever. It also ended up wrong. When there is something there is no service at all, if you get hold of anyone at all outside the chat robot you are sent from pillar to post. We wanted to go on vacation with 4 people. One of our friends ended up in the hospital and was not allowed to travel. Cancellation can only be done through standard procedures however this was an exceptional situation and we wanted to shift the flight for 2 people and the other 2 wanted to go on this trip alone. We did not manage to split. After more than 10 phone calls, 3 major chat sessions and 30 emails it finally failed despite all the promises from various staff members that it would be fine. When my wife and I flew there were 2 empty seats and no solution for our 2 friends. Never again a trip through Edreams.
Date of experience: November 26, 2023
Dear RS,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The flex tickets are not really flex tickets and the insurance is worthless. Stay away from this terrible company. I recommend Skyscanner or Priceline instead. At least you know you are getting what you paid for. Their customer service is a joke as everyone on the internet has mentioned. Pay attention to all the reviews left on various websites about this absolutely horrible company. Also know that they will leave you with extremely expensive baggage fees that you are forced to pay for at the airport. Save your money and go where at least some of your luggage is covered or only deal with a website that allows you to add your luggage while booking.
Tip for consumers:
Stay away from this website unless you want to end up paying more later. This especially holds true for your luggage. Flex tickets are not really flexible unless you cancel before you depart. It ignores any emergencies that Flex tickets typically cover. Don't pay for prime membership. It's worthless and they expect you to act like their employee when you are upset. I paid enough money to give you an ear full when I am misled.
Products used:
Plane tickets and bogus prime membership.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2023
So far so good. This is my first time using this website to book a holiday so we shall see
Somebody recommended it to me
Date of experience: August 4, 2024
When my plane was delayed and i was going to make my connection i contacted them to see if they could help they never offered anybhelp what so ever. Gave me a phone number to call that was disconnected. Cost me plenty of money and 24 hours of my time. Didn't even get an email about the several call i made.
Tip for consumers:
Stay away from e dreams holidays
Products used:
I had insurance but they wont honor it. Say i did tell them the plane would be late 24 hours before hand
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
I am an 85 yrs old pensioner, I didn't,t find it easy, however I managed so that's why just o K. I hadn't,t realized either quite how much a the seat booking would be and b quite how much you would add as agent. Maybe I should have gone direct to B A.thought I
Thought I needed help.
Date of experience: March 6, 2024
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams purchases your ticket with a completely unrelated credit card to ensure that any refund does not go directly into your credit card. They take away their "service fee" for any refunds that are issued to you. There is minimal transparency with their service and they refuse to issue proper invoice with credit card statement. I would avoid at all cost.
Date of experience: May 9, 2023
I had to cancel a round trip flight scheduled for Dec 10,2022 on Nov 28,2022. I had purchased any reason refund insurance. EDream should have refunded my money within ten days. It is now Feb. 16,2023 and still no refund. I have called 16 times, speaking to agents and supervisors, none of whom did anything except read from the same script each time.
Avoid this company.
Tip for consumers:
If you know your plans will not change, eDreams often has lower prices than the airlines published fares. Be aware they charge for seat selection and for checked bags. Do not buy the refund insurance. There is no refund.
Products used:
extra purchase of guarantee refund for any reason. This cost an additional $70.00 and provided only a 70% refund.
Date of experience: February 16, 2023
Overall my experience is good with you but I have one thing to say is that why you are taking so much money for extra bag, I think if you go to the airport it will only cost half of the money that you are taking for bag.
My friend recommended me
Date of experience: March 27, 2024
I Bought my tkts with them I cancel one of my tickets 3 months ago and still waiting for the refund... (Terms indicate 30 days) I have been constantly calling and always get the same answer. To wait for the next 24 hours. So frustrating.
So don't use it, better to go with the airline directly
Tip for consumers:
Accomplish the terms they have.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2023
I like using this site as it's quick and easy and stores details for a quick order. Disappointed to find flights were more expensive within 24 hours of searching for possible flights and finally booking it…
Because of its ease of ordering
Date of experience: January 6, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
SCAM ALERT. BEWARE. Never use this site however attractive the deals look like. I booked a flight with edream prime membership but due to my visa expired, I could not board the flight. When I canceled the flight, I was supposed to get 80% of the ticket but I only got $50 which was 2.5% (tax only).
Called edreams multiple times and every time I got the response that refund is in process even now after two years, the refund status on the website appears as 'In progress'.
Eventually one day, the agent gave me a lame excuse that you canceled within 24 hours of booking the flight, you are not eligible for 80% refund. Beware, never book from this site.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Dear Saurabh,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was fast and smooth but too many upsells (seat, bag, prime support etc.) so it became annoying at some point. I understand that this is the protocol of a low cost airline but it would be better to consolidate it in a single package picker with 3 4 to 5 options
Date of experience: August 19, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Just like other 1000 people we bought flights tickets from edreams, the flight got canceled, we were promised a refund, 1 year later no refund arrived. Look on facebook EDreams Fraud 4k people,go to trustpilot and see the reviews. Hope i saved you your money and time.
Date of experience: August 21, 2023
Good apart from wrong dates on hotel booking, my flight landed early hours in the morning when i arrived at hotel i had to pay for knight extra and i checked out one day early therfore your mistake cost me for 2 days unnecessary. How do i get compensation? Everything else was great I was very happy with service.
Recommended by my sister
Date of experience: September 25, 2023
I flew for the first time with Aer Lingus, I can say that I am pleasantly surprised by the quality of the flight. I am also delighted that the flight duration is 5-10 minutes less than other airlines.
Cheaper price.
Date of experience: March 30, 2024
The worst service ever and I do not recommend anybody to use them. They confirmed the cost of my ticket and I booked it accordingly and received a confirmation email. After 10 days, they charged me extra amount of money without any email of justification. While trying to reach customer service, it was impossible. I used many other flight booking online services like travelocity for example and cheapoair with much much much better services. Don't get fooled by their lower prices it is only a trap. I will forsee more actions towards them
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2023
Tried to add baggage while I was booking. It said I could after I confirm booking. Did that, now I can't add baggage. Probably going g to have to pay a small fortune at the airport. Plus then I get an email saying I'm a prime member now and your going to charge my 75 euro next month. I don't think so. I will be cancelling that.
I don't know.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2023
Dear David,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Matthew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care