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eDreams has a rating of 4.0 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The experience was pretty good. This is the first time I have used edreams and it was easy except after I purchased a round trip ticket only one direction was available so that made it difficult because we had to find another ticket for the way out. Other than that it was great.
Date of experience: April 27, 2023
I did not like the idea that the price presented in the beginning was far from what we were charged at the end including seats and luggage for every one of the four legs of the trip, instead an overall price. I even liked even less the idea that when we finished the process of adding costs, there was a point in which we were told that we have to become dream subscribers or else the price would be different (at least, that's how the information was presented).During the whole process, we received again and gain prompts to let us know that we should hurry or the prices would go up. Really? What kind of marketing tactics are these?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
UPDATE: eDreams reached out to me again after seeing this review and said they would review my case. They immediately sent me the same email with boilerplate language that said again that they do not return their fees. They still have not explained why their receipt charged $440 for the flight and they only refunded $418. All talk, no action.
EDreams seems like nothing more than a scam. I booked a trip on Spirit Airlines through them but our flight was cancelled due to a mechanical problem with the aircraft. We flew on another airline.
Their own invoice shows the flight cost $445 plus a $106 "Intermediation fee." I was returned only $418. They give no explanation other than it meets their "terms." They did not even help me rebook my flight. And they charged a $70 membership fee on top of all that. Nothing short of outright theft.
Location: US
Tip for consumers:
I was automatically sent to them when I tried to purchase a Spirit Airlines ticket through Kayak. Beware!
Date of experience: October 23, 2023
Dear Fred,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated.
Will definitely use eDreams for future booking
Their website have competitive prices and very easy to use
Date of experience: July 8, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
After booking a flight and paying the extra for me to have Flexible Flight Change Guarantee, I was given a total run around when it was time to use that benefit to rebook a flight. I kept having to chat online for hours just to be told that I will get a call. Waited days and eventually weeks just to get an email saying they can't reach me. Gave them alternative numbers many times and yet they keep having me wait. While chatting, I would be ignored for long periods of time and then get a cliche apology. EDreams need to retrain their reps and revise their customer support methods. You can't have a customer waiting for so long after you've gotten their money. I'm a frequent flyer but will NEVER use eDreams and would never recommend it to anyone!
Tip for consumers:
They tried their best not to issue me my full refund for booking even after I purchased their Flexible Flight Change Guarantee which allows me 100% refund of a new ticket.
Products used:
Flight Booking
Date of experience: November 17, 2023
Dear Benjamin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The prices are good. But for some reason I was told (in an email) that my trip included a Carry-on bag. However, the airline contacted me directly saying that I only have a Handbag... So, I had to purchase the Carry-on with Sky Airlines... that process with the airline is not easy (still on it). But to be fair, that story has nothing to do with eDreams, just the airline itself.
Good prices.
Date of experience: June 9, 2023
I found the online booking reasonably easy, until I got to pay for it, then wham. The price had magically gone up by £200, which definitely took the wind out of my sails. Apparently the popularity of my Manchester-New York flight in June was enough to cause the flight hike. I can't wait for the next surprise.
The price seemed right at the time I started the booking procedure.
Date of experience: January 4, 2024
Dear Rodney,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The worst customer service experience I have ever had and fraudulent charges made to my card. I booked a flight using eDream last year in January. I emailed to cancel in February after I was initially charged as I was not aware this was a subscription service and since I had not used the subscription since it had charged me. They never responded to any email I sent. Eventually, I just asked them to cancel my subscription immediately. I never received a response. I finally figured out how to cancel online and did so. However, this year I was charged again, despite cancelling online. I am also unable to find the cancellation button on their website anymore, even after following their instructions. I have never left a bad review in my life, but genuinely wish other people would not support this horrible business or be scammed by them.
Location: US
Date of experience: February 12, 2024
Dear Mia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams consistently offers competitive prices for flights, hotels, and vacation packages, making it an excellent choice for budget-conscious travelers. With a user-friendly interface and a wide range of options, eDreams provides customers with the convenience of finding affordable travel solutions, ensuring a satisfying and cost-effective booking experience.
Date of experience: December 1, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It is too early to ask me for a feedback. I dont understand why this feedback request came like this
Google search
Date of experience: June 30, 2024
Through Google search I found edreams and in booking it was straight forward. The most exciting was being able to include hyfin which makes my surname a compound name which other agencies doesn't provide. Generally satisfied with the booking experience.
Booking is easy
Date of experience: May 15, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Unfortunately a very inconvenient system. After booking a tickets,it is completely unclear how to check what tickets include.I think I made a mistake in the passport number but I can't see my own registration details. I asked for help but was denied because I did not pay for this service. I have to note that I am not able to see the data that I entered during an order, so I cannot add this service and correct the error. And this means that I may have problems with landing on a plane. Very disappointed.
Without some special reason
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
In my booking, I paid for automatic check in... Then asked for more details to complete check in... And still didn't receive... It would be better if you do things faster and don't let people waiting unnecessarily...
It's easy to make a booking...
Date of experience: December 15, 2023
But when I booked another 30 euros was added? I don't understand as I'm on pension as to why the figure was added while booking
Because you have looked after me before
Date of experience: July 2, 2024
This co is a scam. Booked a flight and cancelled it within the free cancellation period.
It's been a year and they still haven't refunded my money. It's happening to alot of people so be careful. Don't book anything here.
Date of experience: May 5, 2023
Booked a flight with edreams. On my confirmation ticket the airline was wrong the flight number was wrong also. I spent hours trying to figure out where I was supposed to go at the airport. But didn't get the information on time. I just bought another ticket the night before my flight was booked. I will never use edreams again. Worst travel agency I have ever used
Tip for consumers:
Ended up calling Edreams back as I have a fraud claim against them. They are billing me an extra 94.99$ on top of the ticket I paid for but could not use. Even though I have the correct flight number shown by the airport. Edreams expects me to call the airline and dispute the ticket they gave me with the wrong airline and flight number. Edreams should fix their mistake and quit asking the customer to fix it for them. Customer service was extremely rude saying there was no error.
Products used:
Airline
Date of experience: August 31, 2023
This company is a scam.
Luggage was not included in the ticket, even when it has shown in the confirmation. I had to pay for the luggage at the airport.
This explains the way the price was cheaper at the booking- but cost me more after all!
Date of experience: January 12, 2024
Dear Nicoleta,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
I got great deal. I got all details via email, very easy with all the links I need.
The best deal I found
Date of experience: August 4, 2024
Very easy and good experience with a good price and very quick to book up
Been using them for over a year
Date of experience: August 4, 2024
Instead the total amount 948 Euro indicated below the page before payment, only 850 Euro was actually deducted - as it did not include added (cancel) insurance. I contacted chatbot immediately (within 5 min. After receiving confirmation). Neither IA and nor human chatbot did admit the system error claiming that "the booking system did not fail" and quoting E-dreams terms and conditions, I could not add the insurance additionally. But the computer like human beings are not infallible. There was however no will to try to correct the occurred error. Poor performance.
Good overview of flights and prices.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Todo bien hasta el momento… buenos precios, vamos a ver q pasa
Date of experience: October 18, 2024
Mi experiencia siempre ha sido excelente, precios, rapidez etc
Date of experience: October 18, 2024
All went well at the end but there was a learning curve using eDreams.
I did not get my booking confirmation before I called and asked for it the next day. Lots of nonsence emails from eDreams that it would come shortly in a few minutes etc. but no one really checked up on it before I did.
EDreams are charging extra for seat reservation when it is in fact free on the carriers home page.
But they do have some really good offers that the carriers do not advertise directly. I found a half price Business class ticket compared to the carrier's price for the exact same flight.
That's where my search engine landed.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
Most I like the fact that the flight prices are the best, and you have plenty of choice. Boarding hassle free is priceless, especially when you have stops in long distance flights, and it's very handy to have everything in one place - edreams application.
Have good previous experiences with edreams.
Date of experience: March 24, 2023
Dear Joanna M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Daniel G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service