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eDreams has a rating of 4.0 stars from 9,425 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
There's no phone number anywhere, so "prime benefit" of getting our call answered in 60 seconds it's complete LIE. Just a bot answering, and when it's something different than pre recorded answers, you just get a message "someone of our customer service team will answerin 24 HOURS! So 60 seconds turned into 24 hours...Compete publicly scam.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2023
It was so easy to tap on the flight that suited me then follow the instructions filling in my details. Each page was straight forward and it only took me about 5 minutes to fill in then got a reply email almost instantly.
It was recommended by a friend.
Date of experience: September 17, 2023
Me and my best friend tried to buy plane tickets to visit our other friend in tampa. We found no troubles in buying the tickets, as they were reasonably priced and the website was easy to manage. About a month later we both experienced our cards being frozen due to fraud alerts. As it turned out edreams will automatically set you up for a 60 day trial and after that will charge your account $60 a month. We both called edreams to cancel the subscription and got access to our cards again. Mind you the phone call for edreams was a Miami florida zip code. About a week later, our cards froze again due to another fraud alert, but this time was from a Walmart in Miami florida. Never again will I be wasting my time and money on this cheap janky website. Do not trust them with any card info.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2023
I booked several flights with them across the US. I was bumped from a flight which led to a chain reaction of not being able to catch most of my subsequent flights. I asked for help with rebooking each time and each time I was told there was nothing they could do. I ended up spending 5 times as much to rebook through the airline. All Edreams said was they were sorry but not a single agent helped me find a new flight or offer compensation for the flights that I was unable to get on. They don't care if you lost $1000 all they care is that they got their money. I'm a "prime" member as well and there was no concierge service as promised.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2023
I'm not the traveler or travel agency.
I booked a flight not often.
I have always searching for a best price with all agency using momondo or other travel app.
Yes and I found eDreams always give the complete and best price. So often I used eDreams.
Already said above
Date of experience: March 17, 2024
The booking and use of the eDreams website went smoothly and I'm happy that we have all flights and the hotel booked. But at no point was I able to add checked in baggage to the booking throughout the process and I am struggling still to find out how I go about it. But it must be possible - right?
It just appeared on the web searches for the flights I was looking at and it seemed a fairly cost competitive operation so I thought i would give it a try.
Date of experience: January 15, 2024
Dear Penelope,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I'm not really into emails, but you have made everything so easy to understand, and have been very helpful
Because you seem to look after the client first and foremost
Date of experience: June 16, 2024
As a 73 year old lady who can barely use the Internet i had no problem
Easy to book though no hassle
Date of experience: August 3, 2024
Easy and no fuss at all. However asking for 50 words is a bit annoying
I have used you before and it's always a good experience
Date of experience: August 3, 2024
Quick answers on mail. Even if the matter did not resolve it was swift and clear.
Best price.
Date of experience: August 3, 2024
This is my first experience after 5 years break of buying tickets. That's why it took me long time to sort out all the offers before I managed to buy the tickets. Anyway, I still don't know the number of my flights and details about my luggage and meal. I bought the tickets beforehand so I hope that closer to the flight date eDream will send me this information. If you are more experienced in buying tickets online I am sure you will be happy with this service.
My friend recommended me this website and I like its name.
Date of experience: March 12, 2023
Dear Liudmyla S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything was as smooth as butter. Booking was super easy and all the routine in the airport was straight forward with no hustle.
Great combinations of flights for various routes.
Date of experience: July 2, 2024
My ticket had an overall price of £206 with luggage bought in ayet when it came to finalising the purchase with my debit card I was charged £29 more without me being able to agree to the difference or even knowing why I was charged that amount. I will be asking for a refund on the extra charge.
I thought they were reliable and an affordable option.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
I have no idea how to print out the tickets or where to find them. I know it is very simple for you but not for me as I am stupid and hoped it would be e mailed to me
Rest assured I will not be using your services in the future, not that you give a toss
I wonder as well
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2023
Dear Ardeshir,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I booked my flight and when I went back to change or cancel the ticket they said they I won't get anything in refund because their service fee is very high and minus that there is no refund and charged me more money for change then the original ticket costed me. During the booking it was showing $35 change fee but during change they said it's now $60 USD per passenger because they have just changed the terms and conditions but when I looked on website it was showing $35. No live agent and online answers your simple questions in several minutes. Please beaware.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2023
They attracts you with discounts on flights and then they do not even let you do the online check in. You end up being charged at the airport to do it...just buy the tickets directly from the airline company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2023
The website said I was going to get charged $255, but they charged me $517. I spoke with Karam, he said sorry, you are not getting your money! It felt like a scam for me! Safe yourself some headache and money!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2023
I am deeply disappointed because when booking with other airlines I don't have to pay for carry-on luggage which is a small suitcase or bag pack. After booking I realized no bags were booked. I tried to book but don't know what happened with card was charged twice which was refunded. Now I am unable to book a bag for my trip to Toronto, where as I have paid to make changes.
A family member introduced this site
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2023
The second I finished the order (after the payment, of course, but what?) I noticed that I made a critical mistake and the return date is not what I wanted, I tried to contact the whole world and his wife and you have no option to do that (in other companies it is possible to cancel the order within 24 hours, etc.) Only you send me to the airline with no one to talk to
In short, I will never order plane tickets through you again
Via Skyscanner
Date of experience: March 8, 2024
Dear Haim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It's a good company that values it's customers,it has well trained employee who are able to assist in no time.Also it's every were in many countries eDreams can take you were ever you want to go,l lent of good hotels and transport.
It's prices are affordable,
Date of experience: December 24, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The schedule was not as I selected. After completed the booking, realized the flight was wrong. Tried to cancel right away, but had a lot of troubles, called in and talked to Omar, the agent, he told me I could not cancel the booking because it's the low fare. It doesn't make sense. The message said cancellation can make within 24 hours. I just booked it a few minutes ago and tried to cancel right away. I said if cancellation is unable to make, then change the flight to a different time. I'm still waiting for the response. This is my first time booking with Edream, very bad customer service and experience. I have never had this problem before. I booked airline tickets through other travel agent, and was able to cancel without any problems.
It has a good deal
Date of experience: April 24, 2023
I recently booked a flight via eDreams. It saved me money and was a very simple booking process. The details of my booking were sent to me via email and the booking also appeared straight into my EasyJet app. No problems at all.
It was the cheapest way to book the flight I needed.
Date of experience: February 8, 2024
It was nice and fast way to be served with edreams as compared to other companies.
Date of experience: July 27, 2024
Don't book an infant if you want them to have a seat. They can't do it with their software. Their customer service won't help you fix it either. You can get a manager. They say airline won't let them change it and you should call airline, then airline says booking agent needs to fix. End result was canceling vacation. Sad.
Date of experience: July 5, 2023
I couldn't find the ticket confirmations on the web login. Finding password changing option is difficult and searching yet. Top of everything no Information about online check-in. I have been trying at the app on and on for a check-in request which in not working though. Overall its not user-friendly at all to me.
No particular reason, for chef deal may be, but later found the currency was in pound which I though to be in Euro. So, for me it was a bad deal for me!
Date of experience: December 9, 2023
Dear SK,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team