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eDreams has a rating of 4.0 stars from 9,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I did a my ticket, it was three connection flights and airport didnt check in me because they told me you other flights are not confirmed even i talked them there are saying talk to airline we can do anything if we are getting ticket from you guys then why are you running travel agency. Fake and they scammers
Date of experience: July 11, 2023
I booked a flight to visit my daughter through eDreams, sadly my flight was cancelled while I was sitting at the airport waiting to board. The airline of course refunded eDreams and not me directly. I have been fighting for almost a month and they refuse to refund my money for a trip I was never able to take even after they were refunded!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
After I booked the ticket from Mongolia to Hong Kong. I found out that they have made a mistake on my name. It has double my surname. So I message them to correct the mistakes.they requests this from the airline and came back negative. I called them and do it for me and they refuse to correct their mistake and hang up on me without further assisting me. I ended up cancelled my ticket and rebook it from other agency. I request a refund and it said it will take 3 months or more to refund partially to me. It was their mistake and I had to suffer and paid another ticket for my trip. I will never book from them again as they don't take responsibility to correct their own mistake.
Tip for consumers:
No responsibility for their own mistake
Date of experience: November 23, 2023
Still insure but we are booked with the airline of choice. Hoping to get e tickets soon. No charge for payment yet
Price point
Date of experience: June 29, 2024
Everything was organised, easy to use. The system provides the user with many options. The app is effective and very efficient, easy to use and generally flows. However I hated the fact that they didn't take money from my euro account, and end up paying more after they converted money from my euro account to my Polish zloty account
I liked the many options
Date of experience: February 23, 2024
Hi Nelson,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
John
Customer Care team
Hi Nelson,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
John
Customer Care team
I can't do the check in i m trying almost an hour now but it doesn't go through.
I m keeping opening the official site of royal maroc and put my details and it says no flight found with these details so I don't know what to do!
Easy to book
Date of experience: February 14, 2024
Dear Haider,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After an accidentle cancellation of my booking and talking to someone so I could change the destination of it I was told no that it is impossible. I even have VIP status! What is the point of having VIP status when they can't change anything?! Overall bad experience would not recommend to anyone. Just lost $485 on this flight! Proof of purchase is when they look up the booking number.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2023
Am experiencing on a little confuse on my bookings, I want to find out if my flight to London needs transit visa before bidding to Toronto from Ghana. I haven't received any confirmation yet, if there must be a transit visa then I'll change my transit destination to another country.
Apart that's Everything it's on point and easy when booking a flight and discounts and offers on deals for comfortability.
Thank You
Great deals and easy bookings
Date of experience: August 28, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Found this website by chance and then did a search on it. Good reviews so I decided to book. Immediate confirmation of booking with themselves and the airline that the flight it booked with. So far so good
Date of experience: January 23, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I was looking for flights and accommodation for the Rugby in Rome and found eDreams to be the most competitive. Booking though them was straightforward and I got confirmation within the 24hr window they stated. All in all, a good experience so far and if the trip goes to plan and accom is as promised on their site, I will definitely use them again.
Date of experience: January 16, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I have been waiting over two years for a refund. As a Canadian, I don't have an IBAM number and I cannot get any assistance from their customer service. It's been a very frustrating experience I feel like they are trying to not provide me the refund that I am entitled to. I have asked for a contact number which has also been refused. I think it's very unfortunate that companies are allowed to behave this way and take advantage of people like they do. Please do not use this company.
Date of experience: November 30, 2023
Dear Ash,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Never making a booking with you ever again and I will tell all my friend and family to avoid you like a plague! Charged me twice and never received a refund. And Now I got a notification that you keep charging 9$!?!? For what? Absolutely unbelievable! Avoid this company at all cost!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
This ticket made me fool. I took this ticket from online eDreams. When I went to airport they said u don't have baggage. My flight was from ktm to jfk international flight. I have to pay extra $514.16. I texted them but they no responsible for that. So guys u also don't be fool like me.
Thank you
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2023
A complete scam - rented a car through edreams, then was contacted by the car rental location to tell me they actually had no cars available. Edreams still charged me for the rental and there is literally no way to contact them to get a refund. I have submitted a request through their manage booking page and got no response. There is no other way to contact them - no email or phone number on their car hire website.
Do not hire a car through edreams, they will take your money with apparently no accountability, disgraceful.
Tip for consumers:
Stay away
Products used:
Car hire
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
I need a ticket to return to my country. I paid for insurance to be able to change the date of my flight. EDreams makes me think, as a customer, that I am buying the tickets directly from the airline because they use the airline's website, but in fact, it is the eDreams website. Also, eDreams charged me 70 dollars without my permission. I do not want any membership; I do not need it. Now, I can not cancel my flight, I can not change the date of my flight even though I already paid for that, and I have a membership that I don not want!
Location: US
Date of experience: March 1, 2024
Dear Danna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The prices displayed on the results of my search engine for your site were a fraction of the actual pruce with reasonable, modest accommodations included. These necessities were piled on after choosing the flight with the added pressure of pop-ups that were trying to hurry my purchase. This was an aggressive and dishonest experience. Very stressful and suspicious.
The search engine result portrayed a good price for the flights that turned out to be dishonest. I won't choose eDreams again.
Date of experience: December 16, 2023
Dear Timo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I was promised a refund in december last year and told it will take 15 days to refund. Nothing happened i called again an agent said it will take 3 months then i called again and another agent said 15 days again i called after 15 days was told to wait a other 21 days.i called again and excuse after excuse they gave me the wrong refund of £1017. When it was meant to be £1798. This time when i tried to call i couldnt get threw as they took the booking reference number off there system so now i cannot contact anyone no response via email aswell. Im so fustrated with this company and advise everyone not to book with them they are thieves and will never refund you properly they will send you around in circles.
Date of experience: June 19, 2023
Very easy to find the tickets on the web and very helpful with an easy payment method
It was the most recommanded one
Date of experience: July 31, 2024
I went through each of the steps opting for the cheapest flight deal - no luggage, no insurance, no seat selection etc. But then towards the end of all this I was forced to agree to a prime account to get the flight deal that was on display at the beginning. Of course I can cancel the prime account, but cancelling subscriptions can be easily overlooked and then money is wasted for nothing. I would prefer not to have the hassle. I think eDreams needs to make it clear from the onset that the cheapest deal comes with a prime account subscription with them.
Internet search.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2023
Just vacation
I have no experience, this is my first time flying with your company, I hope I like it
My friend say mr
Date of experience: July 7, 2024
When I booked my ticket with edreams, there was no mention of the baggage allowance until after I had paid for my ticket ( I had assumed that it would be the allowance of Qatar Airways)
Speaking to you agents even after fill claim form no one has properly explained why when booking with your company. The baggage allowance should be much less than the airlines!
As a result I will not use edream again and will pass my experience on to others.
Saw on internet
Date of experience: December 21, 2023
Dear Alfaris,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booking with eDreams was very easy and comfortable, because I did not have to go anywhere to queue up to make my booking. The fact that I could become a Prime member and receive so many benefits is an eDream come through.
I chose eDream because it was the right company suitable for me.
Date of experience: December 26, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I mistakenly entered a wrong date on my return ticket vie with edreams and later decided to correct or change the date again. I was charged and pay the amount for the change but I later received a call from one of the team that my changes will not be possible but I was asked to pay from one of your worker so they will do the changes for me.
And before I choose you I read all what you can offer to customers and it spell out there that customers can request for a date change with a tag fee and which I have seen that it will not work but you are using it as a business strategy just to get more customers.
Because you offer listed written is so good for everyone, but….
Date of experience: September 18, 2023
I am suffering from add my baggage with my ticket. There showed a technical error. I am really disappointed. I already contacted to customer service but not sorted out yet.thanks
Date of experience: May 16, 2024
Dear Juber,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Keith,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service