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eDreams has a rating of 4.0 stars from 9,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I have experience whith anader suplayers that offer flight tickets and after I book and pay they cancel the booking from "technical reasons" and after they collect my money I need to aweyting abaut one month after the return back the money. It's never happened whit a Dreams and I always book from them
Good and correct suplayer
Date of experience: May 13, 2024
For future reference, please send the flight schedule to my email
Date of experience: July 28, 2024
First time user, happy with the flight booking process and updated confirmation which follows
Date of experience: July 28, 2024
I travel frequently. I use Ryanair and British airways most of the time. Ryanair is a particularly easy website to use and it takes a maximum of 10 minutes from start to end. Similarly British Airways is an easy site to navigate. Your site is difficult and unpleasant to use and by the time I got to the end, the purchase price heard altered and I landed up paying €20 more than at the beginning of the site experience.
Is chose me I didn’t choose it!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2023
I had a good experience. When i wanted to book the flight ticket with original price it took my about 10 minutes to fill all the data required for 4 passengers and at the end of the process the system said the original price expired and if I wanted to proceed i should pay $400 more to buy the ticket. In 10 minutes the price increased so much. Anyway i proceeded and also payed for my seat selection but at the end the system said the seat selection is not available online and only in check in. So they will refund me the money back only for seat selection charge. It could have been better expetience
Skyscanner suggested
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2023
I am very happy that I chose you to book tickets and plan my trip, and you managed to book my tickets as quickly as possible and in the best possible way, and it made me plan my plans on time to arrive, that's great. You and your good team
Date of experience: December 5, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Because of a train accident it was not possible to catch the return flight. Then it was very difficult to contact customer's support. As a result it was refused to transfer the ticket or return part of the money
Because you had tickets for current flight.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 3, 2023
My experience with edreams has been interesting. I've been updated every step of the way with the booking process. I still need to see how the airport process goes to determine how well my experience was with edreams bookings.
Date of experience: July 1, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I booked a round trip. The second trip failed. I didn't not receive the email that told me this. I found this out by going online to check the last name on file. The flight failed being booked on the 28th and it's now a week later and no refund was issued. ONLY reason a refund was requested is because I called in. So the flight failed and the money cannot be applied to another flight so WHY was my money held for a week and not refunded back to me right away? Or at all! I had to call in to even get this started. There is ONE flight left to get my son back home for school and I risk now missing that booking because I do not have my funds back yet! And I was told I have to wait 72 BUSINESS DAY hours to have a supervisor call me. That means it's Friday now and I won't get a call from someone until Wednesday?! This is HORRIBLE! Horrible experience! And I need my funds back asap to book the next flight immediately!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
Back on September 23rd, I booked several flights with eDreams for my honeymoon. Unfortunately, one of the flights was rescheduled to a week before my planned arrival. I was allowed to reschedule, but I couldn't find anyone at eDreams to speak with about this change. I requested a full refund for that specific flight. Initially, eDreams informed me that the refund would be processed within 14 business days. Later, they stated that the refund would be issued once they received authorization from Wizz Air. Now, it's January 24th, and I'm still awaiting any response regarding my refund. I'm unable to view the refund status in the eDreams app, and my booked trip isn't even visible anymore.
Please take my experience as a cautionary tale and consider avoiding this company. It might be worth paying a bit more for reliable ticket insurance and peace of mind.
Date of experience: January 15, 2024
Dear Tamir,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I bought Ryanair air tickets from the agency, now I found the agency charged me USD70 for prime
Membership. I urge any of you don't do business with the agency, and discard the credit card used
To prevent any further payments. Their service are useless, for flight booking, we have to check with the airline, baggage and hand bag charges, for hotel booking, we have to confirm if booked or not. The edreams
Should refund me the USD 70 membership fee, because I have never used your service.
Date of experience: May 27, 2023
I paid the insurance for my travel for any reason. When I wanted to cancel my return the agent said that He can do nothing for me. That mean scammed me. This company is bad like jetcost. It was my last time to travel with it. I advise people don't travel with Edreams.
Tip for consumers:
Don't believe all that Edreams published in the website because the majority are scams.
Products used:
Cancel my travel. But doesn't want to cancel my travel and I don't get reimbursed
Date of experience: February 12, 2024
Dear Fatima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was worst experience booking a ticket through this web site. Do not book a ticket through this web site because they charge a agent fee even after you complete your journey. Always check your bank statement after you book a ticket with website.
Location: US
Date of experience: August 6, 2023
I highly recommend never to book on this company's web site. They show one price and then charge you a higher price. Then they automatically bill you for a prime membership (trust me this company is subprime in every way). I called within a few minutes of being charged the fee for the next year Through October 2024. I told them I am not interested in their prime membership and they refused to refund teh amount. Anyway now I had to go through the Credit Card company to dispute it and of course the Credit Company will side with me but it is still a hassle and will waste a lot of time. Save yourself the hassles and book with a legitimate company not a scam company.
Location: US
Tip for consumers:
Avoid this company. Horrible Horrible Horrible. One of teh worst I have dealt with in my life
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2023
Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The process was not trustworthy; the final price quoted at the beginning of the reservation process was suddenly increased without due notice. It was very disappointing, and we felt like we were cheated.
Previous resrvations were fine
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
We booked through Edreams, I was unable to check in before the flight. When we got to the airport, the airline charged us excess fees since we hadn't checked in. However, we spent hours trying to check in but were not able to and it was due to the Edreams booking. Edreams ended up costing us more money due to their booking and was very frustrating. There is no way to contact anyone to complain. Becareful!
Location: US
Date of experience: December 21, 2023
Dear Rachel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Worst site ever, worst company ever, worst service ever
We took a free 14 days subscription and didnt cancel it so ended up getting charged for the full year.
But little did we know that even if you cancel your credit card details, they will automatically renew your subscription (they say they will send you an email but they dont!)
I never received the alert and the next thing I see is a charge on the credit card.
Now stuck with them for another year.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2023
Hasta ahora todo bien. No puedo suegras más pape todavía esta todo pendiente
Mejor precio
Date of experience: October 10, 2024
Tried to pay. App hung. Tried various payment methods but still hung. Called for support. Advised me to do what I'd already tried. Couldn't take my order. I advised that if they couldn't resolve, I'd never do business with eDreams again. Support representative not interested.
Good price offer.
Date of experience: December 11, 2023
Dear Richard,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
If I can give a 0 in review I'll do it, I had book flight from SFO to Shanghai at Feb. 2022, and was told the flight were canceled by air line, so I cancel the flight and it stay in step 5/7 Request pending airline authorization for over 11 months now. And also no live help center and chat room and can't get any help.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2023
I booked a ticket from phoenix to Cleveland. And a ticket from Cleveland to phoenix. The ticket was denied from phoenix to Cleveland. But the ticket from Cleveland to phoenix was confirmed and booked. How am i supposed to even use the ticket from Cleveland to phoenix when i cant get to Cleveland. When a customer service rep. Told me that the first flight will be approved and it wasnt. Waisted all this time and stuck trying to get refunded for the other ticket. Horrible absolutely horrible
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2023
Muy fácil de hacer la reserva y buenos precios y flexibilidad en sus itinerarios
Date of experience: October 9, 2024
But unfortunately, the system said the bank wouldn't honour the transaction for the holiday. The I realised that a payment to eDreams had gone through. So I waited to see what would happen. Then, I got emails to say everything had worked! Thanks!
The system did!
Date of experience: January 29, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It sucks! Don't book with them! In case of cancelation from airline companies, they are sending you back and forth to deal it it directly & fight with the third parties to get you money back. Basically low to no implication to support you!
Date of experience: January 10, 2024
Dear Lulia,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
This experience was overall fairly good, but in some instances was a little confusing. The process for booking confirmation was also a little long
Date of experience: June 22, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Soka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care