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eDreams has a rating of 4.0 stars from 9,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
After I booked and paied the fligt, I received many emails from eDreams. It was very confusing I could not found if the fligt is confirmed or not.
Less text would be better.
Nobody has time to read all the info. Everybody just wants to know: your flight is confirmed, paid.
From kayak.com
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Good experience,I hope for next trip I will choose to select your platform
Because is cheaper
Date of experience: July 27, 2024
No experience. It's first time.No experience. It's first time.No experience. It's first time.No experience. It's first time.
It comes as the first link.
Date of experience: June 23, 2024
Great communication and quick responding! I can do everything about flight right here and finish everything steps right on the app without stressing myself and asking any questions, and get answers
Booking, checking in, canceling, flight plans and information all you need is right here!
Best customer service (support)
Date of experience: June 14, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
If u would like to cancel the refund is less than half ur money and took long for it to...other than that all good
Date of experience: June 4, 2024
Dear Bruno,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Be careful while making booking. Read carefully all details and conditions. The price for your annual Prime subscription will be debited from your account.
Price of the ticket.
Date of experience: April 23, 2024
Dear Ina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a flight with E-Dreams in September of 2023 to fly in December. I paid an extra $116 for their cancel for any reason guarantee insurance in case I had to change my travel plans. I cancelled my reservation in October and it's been six months already and I'm yet to receive my refund. I have spent hours on the phone with their customer service on several occasions trying to get my money back but all I get are promises and no action. For the longest time they kept saying that they had sent the request for cancellation to the airline (Virgin Airlines) and were waiting for approval. A couple of weeks ago I got a new customer service representative who told me I should need the airline approval as I had purchased the cancel for any reason guarantee insurance. He said he had processed my refund and I would receive it within 5 business days. A week later I called again and the same customer services representative agent answered and said that there was some internal communications happening but that he would stay on top of my case and I would get my refund within a couple business days. It's been another week and I am yet to receive any communication from them, or even better, the nearly $1,000 they owe me. I did some research online and see that this has been common practice with many customers from this agency. I will never use their services again and hope this review can protect customers from making the same mistake I made in the future.
Location: US
Products used:
Air ticket
Date of experience: March 20, 2024
Dear Antonio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I canceled my fully refundable purchase of Swiss International Airlines flights in July. The airline issued a memo to eDreams authorizing payment of the refund in November. I'm still waiting for eDreams to refund my money.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
I was trying to book a flight with edream, not only I could not book properly because there was some kind of an error with your website regarding the booking payment, and I could not get my flu shot ticket, but also your company blocked my money with a post payment even though the payment didn't go through, now I've been dealing with my bank about that matter for over a week back and forth, your company does not value people's time nor money, with this bad experience, i will never book a flight through you, and please de-block my money asap, thank you.
Before you offered good deals, your payment errors messes up all your good deals.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2023
Don't really know how you justify this when for the last ten years of going to Vietnam I have just done this myself!?
How do I cancel you by the 15th Jan and what are the actual benefits I get from not cancelling!?
Date of experience: December 19, 2023
The price quoted when I bought the flights was £167. Then after I had bought them I read that on Dec 22 my Prime membership expired and I would automatically be charged £69 to renew. I decided to cancel my Prime because that would have meant my tickets would eventually cost me £236. As it is I think I may be charged a fee on Dec 22 when my Prime expires. This was not made clear when I bought my tickets.
Because it seemed the best value at the time. I am not so sure now.
Date of experience: November 24, 2023
Dear Eric,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Hi, overall I'm still not sure of having a good service.
This since, after I made the booking a popup message that the payment didn't get through. I have received a confirmation email but still I wasn't sure if I had the tickets or not. I have tried to contact customer care via chat and the 'robot' couldn't confirm either.
I used eDreams before. However, I'm not sure if I'll continue. It will be direct via the airline.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2023
Booked a deal for 3 person, 1 of them on return flight got cancelled by airline, ruined our holiday
We had to contact directly to airline as Edream couldn't help to sort out the technical issue they had,
They have option called eDream Prime to get discount, therefore, i sing up for it which comes with cost, mentioned 40% discount, i tried to book a hotel through it however, it re-direct you to booking. Com which i did the same search through Booking. Com directly and it was same price,
My friend book a deal and we have to use same company to go on same holiday, however, this will be the last time
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
Almost everything was good, exept the part about travel insurance, it was not pointed out that 8,5e is insurance in one direction and if we pay insurance for flight and for our stay there, I dont understand why are we paying the same price for getting back
Date of experience: August 3, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The flight was paid for and confirmed however the according to the airline I was never booked and the flight did not exist. I had to buy new tickets the day of the flight. As I continue to try and resolve the problem with EDreams their customer service is a continuous cycle of messages and get nowhere. I have been scammed out the money for my flights.
Location: US
Date of experience: January 14, 2024
Dear Thavaratnam,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
I was charged around 60 euro in addition to the booking charges. This amount is unknown for what service! I haven't bought any other service beside my airline booking.
When I tried to check with the customer service about this issue, I couldn't find any email or phone number to reach out. Only questions and answers in the app for the customer service. Impossible to get in touch in case of emergency and you need to speak to some of the team.
Date of experience: January 25, 2024
Dear Rani,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I wanted to correct my name and was in chat for long time. Being a prime member I thought I will get timely support and resolution. The executive simply said I need to cancel and rebook and there is no other way. Not even attempted to check with the airline. Then I chatted with airline directly and it was resolved in minutes. Very bad support. I'm canceling my prime trial.
Thought I'll will get good support with prime trial
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Fast making reservations easy and not too complicated so I used Dream before and it was fine
Date of experience: July 16, 2024
Dear Denette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not good so far. Not sure if I have a confirmed booking or not. I am getting different emails. First one flight was changed then cancelled but app still says confirmed! Just waiting to see if I get a refund, then I have to try and rebook an outward flight.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Takashi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care