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eDreams has a rating of 4.0 stars from 9,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
After mistakenly adding 2 bags in one direction instead on 1 in ech direction, I looked for a way to fix this. I found no way to do this.
I wrote a note to customer support an did not receive any answer. I ended up paying one more time for a bag.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2023
When I booked my flight, I was totally shocked when I received an email saying I had been accepted as a prime member. I never clicked for this trial and have been charged for it. I tried to ring to cancel, but was unable to do so. I then spent well over an hour trying to unsubscribe. I am not happy about this at all. The flight was £71 and I have no idea why I was charged the amount I was. I will not be recommending this site to anyone and wish I hadn't seen it.
It was an accident that I chose eDreams.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
My experience was excellence they gave me discount also that i was not expecting it was ver enjoyable moment for me moreover i will ise this app again and again becaise i am very with them and app is very friendly in using
Date of experience: June 14, 2023
I paid an extra $130 + $60 membership for this 3rd party Service (that was suppose to be free) n that's after finding out my confirmation details. My flight through the official site was cheaper and MY CARRY ON SUPPOSE TO BE FREE N I HAVE TO PAY $59 for it. The only thing good is my flight got booked for a round trip
Recommend by friend
Date of experience: May 6, 2024
Easy and no stress...the staff were helpful and catering.enough leg space.
It was the most affordable at the time
Date of experience: July 25, 2024
Rasche Durchführung aller Buchungswünsche.
Freuen uns auf die Reise!
Date of experience: October 10, 2024
I booked a trip. It did not go through because of a problem with my bank. I was on to a service representative and we cancelled it. I was unable to rebook it.I called eDreams 3 times but no one was able to help me. I finally was able to book another flight, but not the one I wanted. What a headache!
Cheaper flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2023
I recently booked a flight through a third party company Jetcost and eDreams was the provider of the airline tickets. First things first I booked the flights and I received two different airline tickets with different gate information. After arriving at the airport my flight was delayed and gate was changed due to storm but I never received any updates from the airline. After contacting the airline they issued me a refund but guess what? The issues refund went onto an unknown Mastercard that wasn't mine. I explained to the airline that this was not my card and also disputed charges for a company called eDreams. Avoid this company and third party companies to avoid the scams. Book directly with airline.
Tip for consumers:
Scam
Products used:
None
Date of experience: June 8, 2023
I've been looking on other online travel agent but so far e dreams got the best price. Easy to book, no headache
Cheapest flight compared other online travel agent
Date of experience: June 21, 2024
I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!
Actually it just popped up and I guess I tapped on it, but now I know the dedication and good work you put on it so I will choose e dreams for my next visit back to London, UK thanks again!
Date of experience: July 1, 2023
I paid for a luggage for two flights that i bought with edreams, as you can see from the photo i had 23kg booked.
But in the airline website i see my booking reference was booked with just a Basic reservation that didn't include the luggage. I tried to contact them, spending HOURS on a chat which is fake and time wasting.
They are just bad people I implore anyone to stay away from EDREAMS!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2023
I don't like that it is not clear how much luggage you have. In one place it says only hand luggage, and in the other it says checked no more than 23kg.
Does this mean you have both carry-on and checked baggage?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2023
A lot of questions, it was not so easy
I have payed for the Invoice which i need for administration with the price and do not recieved it -i am kindly asking to sent it to me as i intend to get the reimbursement thanks
Date of experience: December 27, 2023
Dear Natalia,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
So after a long and Exhausting Trail of Chasing "Edreams" from Pillar to Post Concerning my daughter's Flight Ticket refund from this company it is safe to say they did not care nor refunded anything instead the "Team" w had the Audacity to ask if there's anything they can HELP WITH whicj is ACTUALLY MORE INFURIATING as that is Pretense as if THEY CARE
Tip for consumers:
BE VERY CAREFUL
Products used:
None
Date of experience: January 15, 2023
I wanted to book a flight on Boutique Airlines from PDX to Pendleton, OR. I have never had a problem booking in the past. I had no idea that I was choosing a booking agent until it was all over and done with. I guess I was just confused and kept going as I haven't used the airline in a couple of years and thought maybe the process had changed.
I did not choose eDreams intentionally. I feel very confused about the whole process.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2023
I've used eDreams three times now to book tickets to Japan, and they've always offered an easy-to-use and search system to help me find the times I need. I'm impressed that the flights I find are always non-stop or with few layovers, and get me to Tokyo at a reasonable time to make hotel check-in.
I found eDreams a few years ago while searching for cheap tickets, and the experience was so smooth that I always search with them when looking to go on a vacation. I've found they have the same flights I find on other sites, but with a fantastic price difference!
Date of experience: August 18, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
During buying tickets, the prices change quickly until you simply enter the information. First price was around 260€/p and in the end we should pay around 326€/p. That's what I define as modern theft.
Our flight was from Düsseldorf to Catania. But at that time Catania airport was closed due to fire and eDreams didn't inform us. Our flight has changed (from Dusseldorf to Palermo) and again eDreams has not informed us. We have been informed by Eurowings.
Our return flight from Catania to Munich was also canceled and again we received no information and only found out about it at the airport.
After a long history we bought tickets ourselves again and we wanted to get money back. Lufthansa wrote to us that ticket prices were transferred to eDreams. But eDreams does not answer us!
Very rude!
I have to let my lawyer know. It doesn't work that way.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2023
At the beginning it was a little complicated for me but it got better after minutes.
I couldn't find a bottom to choose flexible dates to help me compare the flights.
I can say totally it was good and acceptable and easy to use.
It has different choices and good offered price
Date of experience: March 16, 2023
DearAfsoun F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Strongly advise do not use Edreams. They are thieves. I am due a refund sunce June which they told me I would receive within 10 days. 23rd of August now and 19 phone calls later, and they are telling me they are having issues with their financial team and wait another 15 days. They are disgusting.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Easy process to follow and the discounted prices were nice to see
Date of experience: July 24, 2024
Filling in the data, I correctly indicated the day of my birth, but the system gave the wrong date of birth. All my attempts to get the date of birth corrected so far have come to nothing. I look forward with trepidation to the flight, which should take place on July 27th 2023. Will they let me on the plane?
Accidentally
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2023
I had great experience. Was easy with no difficulty at all. The web site is friendly.
Date of experience: July 25, 2024
Thank you for service. I've to remarks:
1. I can't manage my booking and may be it's issue of Opera browser;
2. Nino is my wife which for I've bought ticket to Geneva and my name is Vakhtang Lomjaria which was in correspondence and than replaced by Nino mistakenly by you. Thank you.
I've also question. While I'm making deals during prime membership. Will they remain after expiration or cancelation after free trail?
Date of experience: September 13, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Although I had purchased the insurance for flight cancelation & changes for all 4 pax but when I tried to change date of flight, I encountered much difficulties and frustrations in the Viet Air website. It required all particulars of every family members even though I had entered our booking confirmation no.
I chose this because of the date & time of departure initially.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Jordan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team