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eDreams has a rating of 4.0 stars from 9,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Making the booking was pretty straightforward and I didnt encounter any problems. However I would have preferred to receive my ticket via email as I find it easier to manage than having to download the App and then try to find my ticket.
It was the first one that came up
Date of experience: October 27, 2023
I bought a flight via Edreams over 2 years ago, 6 months later my flight was cancelled. 18 months later I'm still waiting for my refund. There are thousands of other people in my position. Under NO CIRCUMSTANCES, should you book with this company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2023
I wanted a reasonably priced flight from Santiago to London and that's what I got. I would have preferred to get my boarding pass at the same time but I have to wait until 8 hours before the flight.
Price. Although paying approximately £70 for a bag only slightly larger than a cabin bag is excessive. I could have tried to take my bag as cabin baggage but it may have been rejected at the gate. I measured it and it was only 2 inches bigger (height) than the sizes quoted. Width and length were within the specified measurements.
Date of experience: May 5, 2024
I feel like it is the worst of the bunch. They will scam you for $69.99 by subscribing you into their prime and not even sending you any email that you subscribe and the option for canceling won't appear till they charge you for it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2023
Overall experience is reflected on star rating!
The only downside was when processing the payment the website stated that the card was not accepted and i should try a different one, while on the bank account statement it showed as pending transaction. So which one is it? Did it fail or not? If the booking would have been 10k value and based on the website message and without checking the bank statement should have i payed twice leading to -20k? This is not safe and should be fixed ASAP!
Wife recommended :)
Date of experience: June 12, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I'm based in Australia - booked a flight directly from skyscanner.com.au - invoice said "$306.88 this ticket has been converted from the airlines currency in order to display it in your local currency" - which is AUD - they then debited my account $467.63.
Have emailed, Facebook, instagrammed and called to get a reply weeks later saying "it's USD". SCAM WEBSITE! AVOID AT ALL COSTS
Tip for consumers:
Don't use it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2023
It nice experience. I will highly recommend to my friends. It was good price compared from other websites
Suggested by my friend
Date of experience: June 4, 2024
The prices are affordable lifting the walls of not being able to travel due to pricing. However, I just hope my flight wouldn't be canceled for some strange reason like it did for someone I know. Other than that, I can't wait for my flight!
Date of experience: June 1, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am in South Africa and needed to change my flight back to the UK. I made the change on line and the system said they would confirm the new booking in 2-4 hours.
After five hours I called but could not get through. Called again at 0330 UK time phone answered. I was told that they had not contacted me because I was 'Out of Time Zone.
They would look into to it in the next two hours.
Called again at 0800 told it would get sorted in 18 hours.
Spoke to a supervisor. He took my number said they were working on it and he would call me back in less that two hours time.
Nothing
Six hours later and after a 52 minute call they said they would action it now and someone would call me back k in five minutes.
Nothing.
I really though the time of fobbing clients off had gone in the 1990s. I wouldn't think I will ever use them again. Simply too difficult to deal with.
Products used:
Flights
Date of experience: January 21, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking was easy, my trip is not till Monday so I will review on my return
Date of experience: July 17, 2024
Hi Aisling,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
On eDreams I found the best price and the application is very easy to be followed.
I chose eDreams because here I found the best price.
Date of experience: July 17, 2024
I travel before with edreams and everything gone ok and I think this time gone by better.
Edreams is good ;).
Date of experience: July 24, 2024
I was a prime member several years ago and never used my benefits actually
Then last year I cancelled the subscription but last week I booked a ticket to Mykonos and resubscribed with free trial
It was to my shock that u withdraw the subscription fees although as courtesy for me paying the membership for several years but never using them u could have simply allowed me the free trial
Date of experience: May 7, 2024
Dear Heba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
De forma rápida y fácil encontré la mejor opción para el viaje que necesitaba
Date of experience: October 9, 2024
My booking process was real quick and easy.However, in the payment process i was directed to pay through paypal.i got stock for awhile because i dont have paypal.Succesfully i was able to book myself and my two friends.I have received the booking confirmation instantly.
Just want to try how effective and efficient is eDreams.
Date of experience: June 10, 2023
Après une première mauvaise expérience ou edreams a refusé de me rembourser un vol annulé, ils refusent de me rembourser un prime.
J'ai les preuves de mails en 2022 ou je demande résiliation et remboursement car je n'ai pas eu de mail m'avertissant de mon abonnement chez prime.
Aujourd'hui, ils nient et me rejettent la faute dessus.
À fuir totalement, ce sont des voleurs.
Date of experience: August 5, 2024
I've been asking for a refund after a cancellation of my flight in June 2022 and still nothing.
You can see below the conversation I had with them they lie all the time.
I've been calling them maybe 10 times, every time a new person asking for your problem and telling you they will resolve it quick.
Last time someone told me this, they send me en email as a proof "yes I'm 2 weeks you'll have your refund" and months later still nothing.
NEVER BUY something unless you never want to see your money back.
Can't believe they lie to you on the phone and steal from that many people.
They could just tell me how long instead of lying giving me fake answer just to satisfy me.They even debit me money about « prime » that I don't know about.
Date of experience: December 9, 2022
I needed to make adjustments and couldn't get hold of anyone to talk to!? I used to use edreams many years ago when they had someone real to help and talk to with any issues. Now it's all virtual and a complete nightmare to use or get any attention when needed.
Used before many years ago.
Now I don't like what edreams has become.
Google brought me to you unfortunate...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
They refuse to refund of $3,000 and took too long to respond. They didn't refund even with insurance and their own email says that they will refund. I contacted them right after the cancelation of insured ticket and despite their own email and chats contact saying that they will refund, after over 6 months they claim that too much time has passed and now they are not obligated to refund.
Tip for consumers:
I would not suggest to use this site. I had great experience with other known sites.
Products used:
Flight reservation with insurance
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2023
I bought flight tickets from Edreams.
My flights were cancelled by the Airline Company.
I must the get the refund trough Edreams.
I got a full refund of 342.90 USD from the Airline company
EDREAMs took from my money a service fee of 20% (68.51 USD)
If you think it is right continue doing business with Erdreams.
Tip for consumers:
There is no policy of refund while the flight is cancel by the Airline company.
I got a lot of Emails concerning my refund request with a lot of information, each mail different information
Products used:
Flight ticeket
Date of experience: December 14, 2023
Dear David,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Their customer service sucks! They literally did not solve your issue but keep pushing you from here to there like kicking a ball! I am done with them! Please book direct from airline instead!
Date of experience: February 5, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I quickly and easily booked my flight at a very competitive price
The lowest price I found
Date of experience: July 24, 2024
Date of experience: July 24, 2024
My experience during booking for my airline ticket was easy and clear understandable, all available information about the booking was verify to me.
But i am still waiting for my boarding pass,which i am yet to received.
I appreciate your company and i wish to do more transaction in the future.
Thank you for your corporation.
Kind Regards
Margaret Ekenyou Kodokodo
It was reference to me by my husband.and he said sweet things about e dreams.
Date of experience: February 24, 2023
Dear Margaret Ekenyou K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team