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eDreams has a rating of 4.0 stars from 9,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Necesito que escribas en español porque no estoy entendiendo. Gracias
Date of experience: October 8, 2024
They are not correct and they are not responsible. I have very bad experience with it. During my flight i have to pay again for baggages as they had confirmed me with ticket with 20kg baggages was but this was not true.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
So far it has been a good experience - Lets see how the flight goes
Date of experience: July 23, 2024
Booked a flight to Chicago, airline and hotel. When arrived to the hotel, the hotel was very dirty. On website it said it was very nice. The hotel allows dogs and I am allergic to dogs. So I searched for Edreams phone #, as I needed to speak to someone quickly, and couldn't find any phone number or quick answers. So I had to book another hotel due to it was raining and needed something asap. Horrible website. Don't recommend it for
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Por el momento bien servicio veremos qué pasa el día del viaje
Date of experience: October 7, 2024
Booking my flight has been a breeze with constant feedback giving me updates at every stage which is very helpful and assuring. This is my first time using it and i am impressed
I was looking for reasonable rates.
Date of experience: March 21, 2024
To be fair was not what I expected and for a free trial I saved greatly and its not like the other sited when you click and start the booking process no price increases from what I saved the membership fee is well worth it I've saved at least triple that fee in discount flights and even gives big names a run for their money
Random search then found the competition failed to keep up with eDreams due to eDreams being fair when you search that's the price you pay no increase while your pressing buttons to book
Date of experience: January 11, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It all was seamless in that I was originally only intending to book flights and then booking accommodation through Airbnb but the options available on eDreams were numerous and I could get a better deal by booking both flights and hotel together.
Click through from Momondo
Date of experience: January 25, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
After booking，I still received email from edream which told me the same flights have been sold out. And it is really misunderstanding, cuz I did not know it meat my filght tickets not been booked or others been sold out? And when I want to make sure even I am prime member, still could not get any support, chat, any other online service to make sure.
Prices, the only reason.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
I had a lovely experience while booking my plan.i was a bit cmfuse with the rates when i bool first and directs me to different agent while booking and thanks i finally found the cheapest deal but it nice place.
It’s easy to access
Date of experience: February 17, 2023
Dear Christopher B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I arrived at the airport in a rush and purchased the flight easily, however once I arrived at the check in desk it appeared I was not in the system and my ticket I bought on eDreams was nowhere to be found. This turned out to be a blessing as I went on a different flight with another company but I would feel inclined to a full refund.
It appeared to be the cheapest online offer at the time
Date of experience: January 7, 2024
Dear Abe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was good buying from eDreams. And i hope to but many more from your app in future.
Because it was cheaper and comfortable.
Date of experience: July 2, 2024
I want to make sure that I cancelled the prime membership as I do not wish to pay monthly subscription after 30days free trial. I have already requested through your agent and was confirmed the cancelation but received an email afterwards that I have joined the prime membership. I assume that it was an automatic email but Please make sure it is cancelled.
Date of experience: May 31, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The worst ever booking agency,scammers!Before getting your money great service when it comes to get refund I am so sorry!even I payed for reqiesting refund it seems it is just forclucking the button to request money.Do not dream getting your money back noting at alll!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2023
Terrible service left me and my mum stranded in a whole another island. The amount of stress, money and time these guys cost us is terrible. They just don't care about people I would definitely not recommend this service your better off somewhere else.
Tip for consumers:
Don’t use it
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2022
More than 1 year since I've requested my refund, they don't answer anything, emails, telephone calls, chat!
They just got the money, and vanish, but the funny and disgusting fact is that they are still selling for you whatsoever but not paying their debts! How can this be legal?
A corrupted company so big that found ways to steal the people protect by the law without suffering any consequences
Tip for consumers:
Do not buy anything from edreams, I'm experiencing the worst customer service of my whole life.
Products used:
Flights
Date of experience: January 25, 2021
I hastily cancelled my booking in error due to unforeseen circumstances. I don't want to cancel the booking. The only help I got was to re book losing my original payment of over £2000. Can't contact a human to resolve this issue. Can't even pay more money to make up the difference on new flights. Feel like I have been robbed of my hard earned money. We are broken that we can no longer continue with our dream holiday. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. STAY AWAY FROM EDREAMS. NO DREAMS HERE, JUST SADNESS
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2023
They listed an economy ticket as business class on sky scanner! I paid 400% more than I was supposed to! Complete scam. I will be instructing my law firm to take legal action against edreams so they know not to do this crap again. EVERYONE stay away from edreams the customer service is a sham - look at the other reviews on here
Tip for consumers:
AVOID
Date of experience: January 26, 2022
The airline cancelled my flight. It's been under review for a refund since 9/11- it's now 10/11. They won't even allow me to "chat with a live person," until it's 14 days from my return flight.
By that point, I won't be able to use the funds to book a new return flight; because the rates will have more than doubled for waiting too long.
You can't access a live person, the site isn't set up well for self-service options, and I would never use this service again. I wish I'd read reviews prior to purchasing. They've been absolutely awful, changing my flights multiple times, and failing to reimburse for changes or cancellations that they made AFTER my booking.
Terrible customer service. Definitely a scam
Date of experience: October 11, 2020
Super easy to book tickets, very simple to follow, once and done!
Cheapest option for the best flight option
Date of experience: July 21, 2024
My refund request is still outstanding from May 2020. Website send you around in circles and the chat bots are beyond useless. Heaps of time spent chatting to agents via message chat and they never call back when they say they will. Worst experience ever and I am still waiting for a $4000 refund as of march 2021. Very bad customer service
Date of experience: March 24, 2021
Avoid at all cost using Edreams, they charged me for a Edreams subscription of £59 and refused to refund my flight money when the booked me on a flight, I didn't request.
The customer service is appalling and contacting them difficult.
Do not use this company, reading now that so many others suffered the same treatment, experience.
Tip for consumers:
Avoid at all cost
Products used:
Edreams prime without consent
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2022
EDreams refused to offer solutions or problem solve for this particular customer. I paid $860.74 for an airline ticket that is now worthless because of a single letter typographical mistake. They refuse to support their own business values when it comes to customer care. No change, no refund, no acceptance of a substantial administration fee offered by me. They deny, blame others and make excuses. They offer no transparency and when challenged about their integrity they ghost you. They refused to accept the contact name and details of the airline representative that accepted the change. If I can influence 10 potential customers not to use eDreams then its not a total loss. Use this on line travel agency at your own risk. You are better off dealing straight with the airline companies themselves. Such a change through them costs $30 not the total loss of your ticket. My story will be shared world wide to protect others from experiencing the nightmare I have endured with eDreams.
Tip for consumers:
Book directly from airline companies
Products used:
Flights
Date of experience: June 10, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Rossana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care