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eDreams has a rating of 4.0 stars from 9,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
If you need to contact eDreams for any reason (e.g. If the airline changed your flight) you will end up in a never-ending loop of: wait up to an hour on hold to talk to Indian call centre -> reach someone who can't help you and has no authority to do anything (even simple things) but will definitely (!) look into it and get someone to call you back in 48 hours (or maybe longer, sir, depending on how busy we are) -> no one calls you back so you need to call again and be placed on hold to speak to someone where you get the exact same treatment. They also fraudulently made up charges and charged my credit card against the fare rules saying the airline had charged them but when I rang the airline they indicated that there were no such charges. Dealing with eDreams has been the most stressful and frustrating experience, I will never make the mistake of booking with them again.
Products used:
Flight bookings
Date of experience: April 27, 2021
Greetings
I must have fallen for a scam
The edreams agent requested that I buy a new ticket to Romania on 06/20/23 instead of the canceled flight on 06/21/23
And they promised that they would call me and refund me the amount of the second transaction made on 04/02/2023 of buying a second ticket for the flight on 6/20/23 in the amount of $819
For me, the first transaction of 03/22/2023 in the amount of $881.24 is approved and the second transaction is $819. I should receive a credit to the card
Please help with this
To date, edreams have not answered the email or called
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Booking was fast. The site had good options & great deal, with a fantastic discount.
Date of experience: July 21, 2024
I can happily report that eDreams has refunded me $400 ($386 plus $16 as cost of wire tx) after I requested Kayak.com customer service to help me. Thank you Kayak and I appreciate eDreams finally correcting their mistake.
Tip for consumers:
If you accessed eDreams via Kayak and had trouble, then Kayak may be able to help if eDreams customer service fails you.
Products used:
Airtravel
Date of experience: May 12, 2021
I am sorry if this review is too late for some users.
There should really be a 'no star' category.
I made a business class booking from Islamabad to San Antonio. I searched on Kayak and then went to Edreams from Kayak. Edreams confirmed the ticket and charged me the amount shown on the website. However, when British Airways issued the ticket, two long segments of the 6 leg journey (from Chicago to London and London to Islamabd) were in economy class. I contacted Edreams approx. 7 times and spoke to different agents incl. Samuel, Joshti, Agarawal, and others. Each had a different excuse. One said it is their error but they can't correct it, or reimburse me. One asked me submit an online form, only to receive a reply that I need to call them. One even asked me to call them at 1 am! The travel was on April 1,2021 and return on April 11,2021. But to no avail. Just a run around. Customer service was a wasted time, money (overseas call) and effort (nearly 7 hours). I don't have to tell others what to do, they can decide for themselves. The company did not honor their own booking, what more can I say except that I am grateful they did not send to some wrong destination.
Tip for consumers:
You can decide on your own. They did not issue me the ticket they agreed to. Customer service acknowledged the error, but did not correct it.
Products used:
Airline ticket
Date of experience: May 3, 2021
They took 100% more from my bank account. Raised it as fraud with my bank as i never accepted the rate increase on the last step and abandoned the cart but they still proceeded to take my money while trying to get home to bury my mother. Absolutely disgusting company stay well away. SkyScanner is just as complicit by listing these con artists.
Date of experience: June 22, 2021
Be aware that they will not refund any of the fees for upgraded seats or extra baggage. We paid for cancellations insurance that was misrepresented by the way you chose your fare. Essentially, they stole $284.00 from us.
Date of experience: June 9, 2022
After being seduced by cheap tickets, it actually makes you pay much more with your money and time.
The customer service doesn't respond at all and doesn't understand or ignore your issues even if you're connected to them after waiting more than 2~3 hours (I booked 4 tickets under different names and asked to share the invoices but it sent only 2 and keep sending the same ones again again even if I explained many time). And they just save your credit card information even if you asked to delete and charge you different costs (Prime membership) which will be tremendously difficult to cancel and delete. I was finally able to cancer the prime membership by phone but today I received again that the free trial of the membership is started and it will be automatically renewed with annual charge! Furthermore, the worst part, they change my account name every time I log in or complain. (they just put the last traveler's name even though saving my personal credit card information and using my email address!)
This is to highly recommend you not to be deceived by the cheap prices if you like to save you money and time!
Date of experience: July 16, 2023
They charged me twice for the same service without permission (illegal and I will proceed with legal advice) and they never gave me a proper refund! They also charged me for seat reservation and when I traveled I had to sit apart from my partner in whatever seat and they still haven't refunded me this cost as well!
Unprofessional! Please stay away from them or you will regret, and most probably have a stressful trip!
See photos attached how many times they have told me my issue will be resolved in 48 hours!
Date of experience: June 3, 2022
I purchased a ticket from e-dreams on Dec 24 to go from Miami, FL to Barcelona, Spain on Thu Jan 17 2019 1 traveler, one-way, economy. The price was $290 on edreams.net. The search on the site site said that carry on (with 44 pounds) and meals are included. However, after going through the process of buying the ticket, I found out that the carry on limit is half (22 lbs) and no meals included. I could have bought these tickets through Norwegian cheaper! I am very upset and feel this is a bait and switch. I took a screen shot just in case there was a question about the luggage.
Now eDreams --after several days of communications back and forth-- is saying the information inaccurate was but it's not their fault.
Date of experience: January 21, 2019
By the time I reached to airport, people working on the airline's check-in desk confirmed me that, one of my connecting flights does not even exist! Due to that I had to cancel whole itinerary. And its been more than a month eDreams has not refund me yet! They don't even have a customer service on phone call, all they provide is that chatting box.
Date of experience: November 28, 2021
Is not even 1 company,Very bad company,seriously so bad they don't give $#*! about Costmuer at all,if anyone trying to book from this company don't please when u book and u pay them, after they don't answer u anything,and they don't care about Costmuer at all,they only care about the money u paid,u can't get refunds and u can't even change your flight date
Tip for consumers:
So bad they don’t deserve Even one ⭐️
Products used:
Flight & hotel
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
I don't see my e tickets yet I got my tickets on July 4, So I can see the itinerary but no tickets yet
I was thinking I got a really good rate on my tickets, but I haven’t got my E- tickets t yet.
Date of experience: July 7, 2024
I cancelled my Prime account but you STILL charged me. I sent numerous emails asking for my membership to be cancelled, I never asked for it from the start.
Date of experience: May 25, 2024
I'm waiting for my complete refund after I cancelled in less than 24 hrs,,,, for 45 days.
I contacted Italian airline they told.me.the reservation was cancelled and they never got the money from you as I never received a ticket number from edreams, t
So basically you stole my 1450$
A formal complaint will be filed if I did not hear back
Date of experience: April 26, 2022
As above prices jump as soon as you look at dates with Ryanair so gavevthis site a go ( eDreams)
No hassle got flights booked and paid considerably less than " best deals book direct with Ryanair"
Will use site again!
Brian Dawson Edinburgh Scotland
Fed up with Ryanair
Date of experience: November 2, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I subscribed edreams trail service as they were asking for more payment at the checkout point. After that I cancelled my trail subscription immediately but still they charged me.
Their system is really fraud don't trust them. They says cancel trail anytime, which is not true.
If you want to contact them their chat bot will show only their option will not allow you to complain even.
Tip for consumers:
Don't trust on their words that subscribe them and cancel anytime during the trial period.
Products used:
cancelled the subscription during trail period and still they charged me, why
Date of experience: June 19, 2022
Edreams is a scam. They do not process your refunds and won't reply to emails. They shared limited information with you so that they can loot the money.
When you call you are put in agents from India who know nothing about anything and they kept you waiting for an hour. I had a booking with them and they didn't share the visa requirements for the transit flight. The flight didn't let me, board. I paid the insurance and I paid to be their prime member too. It has been almost a month since they haven't processed anything. Not refund anything. There App is useless and I can't modify my ticket and it still shows I have a booking. On the page of main airlines, they ask you to claim refunds through dreams but they do not do it for you. They show no sense of responsibility and walk away with your money.
NEVER USE EDREAMS
Date of experience: August 13, 2022
I had to cancel my flight due to surgery. EDreams received the funds back from the airline. They are now holding my refund hostage. Apparently there is a legal settlement and I am also due mediation fees. The total is 562 EUROS. I have called several times. I have my booking and invoice number. However, no one answers the phone. I downloaded the app. I cannot log in. CAN SOMEONE HELP ME! THE BAD REVIEW SEEMS TO BE THE ONLY WAY I CAN GET ATTENTION.
Tip for consumers:
It is easier to book straight with the airlines,. These middlemen are useless and aggravating
Products used:
Airline ticket refund
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2023
Downloaded the app, booked and paid for a 1 way flight to Spain. The price went up during the booking which seems to be a theme and part of the scam.
The reservation was genuine however there was no way to check in or get a boarding card hence no way to do the electronic Spanish track and trace form as no seat number.
Customer service is a hopeless automated "bot".
EDreams apparently uses "screen scraper" to steal Ryanair logos etc to make it seem genuine.
Ryanair waved my £50 costs of checking in at the airport and I had to complete a paper trace form upon arrival in Spain but no thanks to Edreams.
Avoid at all costs.
Date of experience: July 5, 2021
Reservation was smooth and I received flights that I wanted
Good service last year
Date of experience: July 20, 2024
Vvery simple way to purchase ticke very simple way to purchase ticket ery simple way to purchase ticket
Date of experience: July 2, 2024
Took my money after cancelling my flight due to COVID-19 and kept telling me to wait for my refund. Eventually they tell me i contacted them too late even though I have been contacting them since the date of my cancellation.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2023
I want my money back. I was flying one time, but paid 2 times.
Please find where the mistake is.
I got a invoice from wizzair for 75,98eur.
But edreams takes of my credit card 153eur.
I will never choose it again.
Date of experience: May 8, 2024
Dear Matjaz,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good, but I couldn't use my discount code for my trip and that's why I'm not satisfied
Date of experience: July 15, 2024
Dear Mahsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We booked our honeymoon flights through edreams. We realized within a couple hours we had chosen the wrong return date. We had to search high and low for phone numbers to call for customer service. When we finally got through to someone, they said because we bought the insurance, our flight date change would be free and no problem. But we had to purchase the new flight first and they would refund the old one in full within 30 days. It has now been nearly 6 months, dozens of conversations with them (with a different answer each time), and only a partial refund. We are still out nearly $2000. We have since heard that this is a common thing that happens with this company. If I could give them a negative star review, I would. I will not be attaching photos, as they would include personal financial information. We have escalated this issue through the fraud department of our credit card, as edreams continues to say they will escalate the issue then we receive no communication and have to start over, receiving different information each time.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Julian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team