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eDreams has a rating of 4.0 stars from 9,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Restaurant avec fuite d'eau, coffre de chambre ne fonctionne pas! Chambre trop petite et aucun frigo ni boisson disponible après 23 h distributeur boisson en panne! Bref à eviter
Service simple et prix correct
Date of experience: August 19, 2024
I found the ticket I wanted from kayak.com. Redirected me to edreams. I figures they were okay since on kayak. Went through the process. I did not select a seat, no baggage, and no to everything else. When it came time to buying the ticket a window appeared saying the ticket was $344 instead of $130. I closed the window because I had zero interest and tried to again book under the $130 price. It ended up booking the $344 price. Never ever ever see this site. Complete scam and all the internet sites should ban them.
Tip for consumers:
Do not use the site. Just look at all the reviews.
Products used:
I did not use the ticket. Booked immediately on expedia and contested the credit card charge immediately.
Date of experience: February 6, 2022
Edream is realible,safe to use if you want to book your tickets all over the world. Trust them with Ur money and you will never be disappointed bcs their edream is to fulfill our dream.It is better to trust the best to book your ticket
Is my dream to fly
Date of experience: October 23, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Wonderful and it was easy to execute and you website came up first that's why
It was very easy
Date of experience: July 9, 2024
They are not only dishonest but lairs.
I filled a complaint against them with consumer protection agency, Thier answer was that they refunded my money in fact they didn't, I don't know what are they waiting for and why holding on my money almost a year has passed since buying airline ticket from them on 3/7/21
Tip for consumers:
Don't use it
Products used:
Airline ticket
Date of experience: February 25, 2022
Great site, purchased flights return to Geneva for a great price. I couldn't get them directly with the airline for the same price.
I was guided to the edreams site by google.
Date of experience: June 18, 2024
Booked turkish airline cancun to Istanbul and flight got immediately cancelled. Turkish said they refunded to edreams (£380) but its July 2021 and I'm unable to even reach them. This company is a scam that should not be even allowed to operate. I can't believe skyscanner etc refers to them
Date of experience: July 14, 2021
I am now waiting for well over a year for a refund from Edreams for a flight that was cancelled by the airline. Edreams have repeatedly assured me that they are dealing with my request and although they have given me some money in drips and drabs. Their online system has now reset my request to 'completed' and I had to escalate the issue all over again more than a year after my initial request. Edreams still owe me over £500 and it is now impossible to get through to them on the phone
Tip for consumers:
Do not use this service customer service is absolutely appalling I am waiting well over a year for a refund of over £500 and I am uncertain if I will ever see this money.
Products used:
booking directly through Airline now
Date of experience: October 25, 2021
Do not book your tickets with eDreams - they are mainly non-refundable/non-cancellable tickets and hard and usually very expensive to change - after the initial 24 hour period. Nowhere on my booking or ticket was that information included. When I purchased my ticket - all the site displayed was that there is a lot of flexibility and I choose the premium service which offered speedy refunds. None of this was true about the ticket I purchased. It is much easier to deal with airlines directly and get all the information about what you are purchasing.
I am so disappointed with this service. I have called and all I can do know is go through their claims process to try to get some kind of refund and may have to forfeit my ticket entirely :(
Date of experience: September 25, 2021
I have booked a round-trip ticket (reference ID: *******4664) for the two of us and I have not received the confirmation yet. Both the website and application are on "processing" status. On top of everything, the check-in baggage allowance with our ticket was 30 kg per person when I was choosing the ticket and now my booking reference shows no check-in baggage! I am so stressed now and have no idea what to do! It would be the last time that I trust these kinds of companies!
Date of experience: August 12, 2022
I travelled to Conakry for the first time on business and booked for 4 nights for a hotel with eDreams. I arrived at the residence quite late at night and was told they had no confirmation of this booking. The manager took me personally to his office to show me all the bookings for the week and also made me aware that they had never heard of received any bookings from eDreams. They only took booking from Expedia and booking.com. I had to pay over the odds to convince the taxi driver to drive me around the city past midnight to look for somewhere decent to lodge. The following day I asked my brother to contact eDreams to refund my money asap but to my amazement they kept him over the phone for more than 2hrs without any resolve. I returned after my trip to give it ago to get my refunds and it's been close to 7 days without this issue be finally being resolved. The customer service team are rude and will not pass you on to the floor manager and the outsourcing team in India frankly have shown nothing but a lack of respect. I'm making this a legal matter but i would urge anyone considering using this company to try other reputable organizations that offer similar services even if it costs more money.
Date of experience: February 5, 2024
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I wish I had read these reviews earlier! It's a fraudulent company, how can we get it closed. No one is interested in your problem, deal with it. The most they will do is get u to speak to Kris a robot and it will disappear... omg I can't really express what this company did to my family. It ruins lives
Date of experience: December 11, 2021
I do not appreciate being scammed into signing up to your prime service something I definitely did not agree to. It was only by chance i saw an email stating i had been signed up. Furthermore in order to unsubscribe and not be charged I had to spend an hour of my time working through a complex system which, when eventually found took me through 8 PAGES asking if I was sure I wished to insubscribe. I have yet to receive a confirmation email stating I am unsubscribed but have screen shotted a confirmation. Suffice to say I will not be using your service again.
Because up until now you have been reliable. However given this recent encounter I will not be using you again.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2023
Dear Lewis,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Choose wisely.
Research thoroughly.
Cheaper flights occasionally demand longer stop duration periods. Like waiting in Kuwait airport for 8-13 relentless hours. Which could restrict your movement through Visa regulated ports of entry. Or Staying at a hotel somewhere in super strict Middle East. Transit flights that stay within the premises boundaries and are under two hours between change of flights, planes or terminals - does, at times, make you feel rushed and worried. However, nae stresses; here is your solution: Buy direct flights wherever available, fully refundable, free cancellation and non computerized seat allocation. Problem is, check in and boarding passes. Depending on edreams to reliably send boarding passes (not itinerary, booking references, aircraft size, capacity, FP's or weather conditions) to your email, on-time and at least 24 hours before departure, can cause an alarming sense of anticipation. I would prefer 100% instant digital confirmation boarding passes, over, check in desk airport printed versions from whatever Airport. Especially whilst in transit.
Hotels are boring
I don't drive smelly rentals
Or need tourist attractions advice
Language barriers are annoying
In conclusion, cool app.
Happy Campers.
Coz I got a boner.
Date of experience: January 26, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I bought online tickets and was told a later the flight was full. I then rebooked tickets when I read the email of the canceled flight. I received another email that they could accommodate this either. I had to use another service. I called them and was told I would only get 80% back which is fine. They then billed me for $137 and I received an email that they couldn't refund the rest of the money due to a banking error, so I am out $315 for absolutely nothing. Two hours on the phone while being put on hold over and over. The worst experience I have ever had with any online booking service. Stay away
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Intentionally delay tickets to increase price. Put ticket in pending fix from system and get double amonut in changing date even get around 400USD from@1400$.
Very dissatisfy from this websire.
Even don't deserve 1 star.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
Dear Hassibullah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Prompt, efficient service in the booking. Looking forward to the holiday
Chose from online trawling because of its presentation
Date of experience: July 18, 2024
Total fraud. Will refuse to help you change your flight. All they do is send you between your email (please wait 24 to 72 hours) and the help center, where it can take upwards of 45 minutes to get connected to an agent. Then when you reach an agent, they can't say anything original. It's all scripted, so they can't actually answer your question. It's infuriating. Do not use them.
Tip for consumers:
DO NOT USE THEM.
Products used:
purchased an international flight
Date of experience: April 16, 2022
Welcome. I bought a ticket through your site on the 14th of last May, and the amount was deducted from my bank card, and I was surprised on the 12th of June that another amount was deducted through you. Why was it approximately $65? Why was this amount deducted? Please return the amount to my account. This is inappropriate.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2023
This company is the biggest scam in the United States for online flight ticket booking. They deducted $70 from my account without my consent after months of purchasing a ticket. Later they canceled my flight ticket without even informing me and I had to purchase a very expensive ticket. They even didn't refund my ticket cancellation. EDREAMS IS the BIGGEST SCAM. Please never ever buy anything from eDreams.
Tip for consumers:
eDreams is a fraud company.
Products used:
Airlines Ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2023
Bought a ticket from them from Delhi to San Francisco. The ticket mentioned on Kayak that free changes allowed. After buying the ticket they did not show any such thing. No proper documentation of the terms were given. Also I could never find the Airline booking reference number on the Airlines website so could not contact Airline for any help.
They mentioned schedule was changed and then I tried cancelling the flight. I got not documentation or confirmation for it. I tried calling them or doing live chat, was never able to reach anyone. Finally I asked my credit card to get the refund but they responded to them that the services was delivered.
They are a class 1 fraud and I am going to challenge them further. Stay Away from them.
Tip for consumers:
Definitely stay away from this site.
Products used:
Bought flight tickets but was not able to use them or change their dates or cancel them. Could not even contact the company for help.
Date of experience: August 20, 2021
Nice not bad. Trying to check in but not letting me check in. Don't know why.
Date of experience: July 18, 2024
Dear Shubham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hello it's my first time that I use this application. I made a reservation for two tickets. I hope everything is gonna be ok and all goes well without any problem or pranks.
Date of experience: January 11, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good and helpful information to know about my plans and will be not last time
Date of experience: July 5, 2024
Hi Mohammed,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Anna
Customer Care team
I hope my trip to Colombia will be successful 🙏. I wish to be in Colombia 6 weeks in Bogotá, Medellín, Cartagena and Santa Marta.
Date of experience: July 10, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Thierry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care