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eDreams has a rating of 4.0 stars from 9,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked my flight last night. One of the flights has been confirmed and the other is still pending. There is no phone number to reach anyone and the 'live' chat is a program replying with standard answers. It also says that you can cancel your reservation but there is nowhere to do that. When booking a trip you cannot be expected to 'wait and see' if the flight actually happens. It is a shame that you have to go to great lengths such as this to get someone to speak with you. I do not recommend this company.
Date of experience: February 22, 2019
A few instructions/prompts were a bit confusing. As I result, I missed selecting seats for my departure. However, I selected the seats for my return flight. When I received my flight schedule, I realized this error, but your web site would not permit me to return and make the selection, but only advised that seat selection can be done at the airport, something I wished to avoid. Also, the choice of getting two seats together was poor for reservations in 9/16 for 10/25 & 11/8 flights; the few were center seats staring at row 32. I expected more options than just center seats. I'll probably be forced to upgrade with additional costs. Not what I dreamed.
I thought it would be better and cheaper than Expedia Travel. Basically, both are the same.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2022
This is not a legitimate company. They are fraudsters and should be investigated by the fraud police for criminal behaviour. They take money for flights yet provide no service after you have given them your money. Nothing. Their call centre staff are rude, useless and obstructive. Edreams should be struck off the company register.
Date of experience: February 6, 2020
I requested my refund for cancelled air tickets and get nothing. Every time I call them, I get the same bull$#*! 'your booking reference number is not recognised'. I don't recommend this Travel agent to anyone.
Date of experience: September 25, 2020
This company ignore 5 emails to customer services and I called them over 6 times every time waiting between half an hour and more than one hour to be answered in India with the same reply, they promised to deal with my issue and never heard back on each occasion. I will never use this company again.
Date of experience: April 16, 2018
We booked tickets through these criminal and they didn't book with airline but took our money. Impossible to contact and multiple layer of hiding behind emails that bounce.
DO NOT book a thing through these people.
Date of experience: January 5, 2019
Dont trust this shady company. Had a very unfortunate experience with edreams and we are still sending emails to and for without any luck. Had booked a flight. However the booking reference given by them was not being accepted at all on the airlines website. Had pretty long calls with the customer support guys who i believe had no clue whatsoever about the airlines or locations. Never where able to understand our predicament. Once we where in the city of departure, we came to know from the airlines that the booking never existed and unfortunately we had to rely on email communication with edreams with no proper response. Finally we had to book a new ticket and fly out. Now they are demanding proof that we show them the new ticket we purchased to proceed further. This company is a joke.
Date of experience: November 13, 2017
So far the experience has been good. I haven't flown yet so we'll see if everything pans out.
The price was really good.
Date of experience: June 23, 2024
This is a terrible company to use! Avoid at all costs. They booked the wrong dates for my flight and blamed me. I know this to be the case because after I made the booking they sent me an email for a car rental for my time away they used the correct dates on that email. So somewhere in their booking process they have made a mistake and refuse to take accountability or change it. Now I have to pay the same prices of the entire flights to change it. Their customer service is useless, just a copy and paste answer even after I send the the proof.
Date of experience: October 12, 2022
I booked two months in advance and added eDreams "Cancel for Any Reason Trip Guarantee" to my itinerary for $71. I contacted eDreams shortly before my trip to inquire about cancelling due to illness and was advised that I could cancel my trip up to 24 hours before departure time.
I waited until 25 hours before departure. I was still sick so l phoned eDreams to cancel. They told me I missed the cutoff to claim the Guarantee because they are located in a different time zone!
TOTAL SCAM. Please also note THERE IS NO PHONE NUMBER to reach them. The entire interface is through a pathetic messaging interface and you must endure a lengthy system of multiple challenges and hoops to jump through before getting a call center level service to phone you and speak from a script.
A colleague warned me about eDreams, I wish I had listened.
Tip for consumers:
Book elsewhere.
Products used:
Cancel for any reason guarantee (SCAM)
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
I had to change my flight, what a muck around, hours on the phone, a $700 "mediation" fee. I tried to then upgrade my seat, bounced between edreams and the airline. Just save yourself time and money and book direct, it's cheaper.
Tip for consumers:
That you may have to go direct to the airline, they tout full refund but then charge for their services which you have to use to make a change.
Products used:
Flight bookings
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2022
Do not use these cowboys! In the day of our flight, we just got an email that our booking has been "unconfirmed". Now trying to book the same flight is 3x the price. I cannot understand how Skyscanner suggests them in the redirection partners.
Date of experience: July 1, 2021
Worst experience ever, did called for the past 2 days to no avail. Managed to speak to an agent and now I have to pay a difference with my old booking to a new booking which basically a full one way return. I was so concerned about my travel insurance end date and they told don't worry they can assist me reschedule my return journey. If only they answered my call and reply to my email before my travel insurance run out it would be help. As they stated it's 24/7 service I was on hold most of my calls trying to speak to an agent.
Date of experience: April 21, 2022
I just came to know that the amount has been deducted from my account due to the subscription of EDreams. I haven't subscribe yet but I don't know how it happens. And the next thing is the amount has been deducted twice. Literally 190$ has been deducted. I haven't subscribe it knowingly. I tried to contact them but they didn't respond. No online calls no emails. I hate their service. I am not using any services from them now. My 190$ has gone badly.
Date of experience: March 23, 2022
I usually like e dreams and what I found was that,it takes more time to book a ticket.Too many options and pages.If you make it simple,it will be more appreciated.Thankyou
I like e dreams
Date of experience: January 20, 2024
Great service very good service positive
I find it easy to book with no hassle very good experience
Straight forward
Date of experience: July 6, 2024
Unreliable and poor customer service, spoke to three of their customer services representatives spending 55 minutes on the phone asking them to amend/cancel my ticket due to no show. In the end they just hung up on me, which demonstrates what sort of customer service you guys might expect from them.
Not only they were unable to help, but each one of their representatives has provided me with different details - some of them indicated I can get a small proportion of the ticket price back (tax refund), while others have indicated I would have to pay a cancellation fee and a service charge fee.
While their plane tickets might seem cheap, please keep in mind if you wish to change anything it will come at a cost (service charge fee, cancellation fee etc). Additionally, airlines you are flying with will not be able to amend/refund your tickets if you buy with Edreams as they are a third-party provider.
It's just not worth it!
Date of experience: February 17, 2018
Absolutely do not use this company! They are thieves and you have to read every little dot in their contract. I bought tickets from Chiang Mai, Thailand to Bangkok. When I arrived at the counter I was charged $100 above the price they quoted. Calling their customer service is an impossible task. No one answers and no one wants to help. They are the biggest thieves out there. You are forewarned: Do not buy tickets from them! In the way they are operating sooner or later they will get caught...
Date of experience: May 11, 2018
Very convenient, best prices, valued for money. When I booked this ticket it was very straightforward service and things were very simple to understand and the website is very user friendly.
Recommended by a friend.
Date of experience: March 16, 2024
Never ever in my life time again, if this would be the very last way of flying to anywhere, I would rather walk then dealing with the service this company provides.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2023
If you book, you better hope you don't need their support after the fact. Called several times, their hold message said a wait time of 5 minutes. First call 20 minutes no answer, second call 40 minutes no answer. No email, no online chat, only a number they do not answer. Airline cannot assist until 24 hours to go direct around them.
Date of experience: March 4, 2020
1) They fleece the customer of money. Even customer service by phone requires extra payment of $25, not to speak of booking seats and other regular extras.
2) They charged me a foreign transaction fee of 3%, even though I paid in dollars, just because the Airline is booked in is an Indian airline.
3) The only free customer service is through chat. Twice, I met an unfriendly agent, who asks oblique questions and hardly solves the issue.
Date of experience: December 9, 2021
Edreams is fraud. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses
Tip for consumers:
Edreams is fraud. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses
Products used:
Edreams is fraud. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses
Date of experience: March 9, 2020
Glitch on app says my flight booking is still processing. Had to contact customer services a couple of times to make sure everything is okay. Seems to be. We will see.
It was a consequence of the internet search.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team