eDreams

I thought I was on frontier site and booked a flight. But no go. I waited for hours and it never processed to book and these a-holes charged me! I could not get through to customer service! Tread lightly with this site! Very bad news!

E dreams was so easy to use (I downloaded the app) their prices are insanely cheap, compared to other travel sites, just know their flight times are in military times, so please makes note of and pay extra attention to that. Otherwise I highly recommend

Don't buy from edreams. Their service is awful. First you should pay for calling them if u have any problem or question 1.83 euro/min. Second their operator are not expert and they just say you should wait. They allow you to pay by paypal but after that if something is wrong they send you and email that the payment is not done and... they wasted my 3 hours.

Is a good experience un general, is only a bit confusing to know in which app should i enter my information such as passport number and it should be clearer in some way that the booking is confirmed

Seven and a half months without a refund. My ticket was cancelled by the airline in April 2021. It is now December 2021 and eDreams has not given me a refund. They never answer the phone and it seems that they have no intention of giving me a refund. There are over 300 complaints against eDreams in Southeast Florida alone. I don't know when they will return the money they owe me.

I received a first confirmation email from eDreams for a flight to Brussels departing on 9/23, arriving on 9/24. Then two weeks after, I received a second confirmation with a departure on 9/22, arrival on 9/23 without asking me if that change was ok with me. It was not. I contacted them (hours just waiting to speak to someone). They refused to cancel and refund because according to them the ticket was non-changeable, non-refundable, refusing to address the fact that the departure date had changed! Extremely bad customer service. It was like talking to robots. It was my first reservation with them. Never again.

I asked for the booking to be cancelled.
It's been more than week and no refund?

Please, sort it out

Waited an hour and 10 minutes. I finally got someone.

I asked her if the cancel within 24 hour policy is still applicable. She literally ignored me. I asked her again and she she wait. 5 minutes later i hear a robot asking me to rate the service and whether I got my issue resolved.

I regret ever booking with them!

I booked a flight buying the full insurance. I cancelled the trip calling 3 times edreams, they give me 3 different contact number of the insurance company as it is a different company that has nothing to do with edreams. I waited 40 min each time I call, no refund was given to me.

EDreams certainly is a scam. Booked travel back in February, paid travel insurance. Now I am unable to travel. Tried canceling using the mobile app, that did not work. Went to the site and got a chat bot, then supposedly an agent came on who told me I had to go to the airline to get a refund. Asked for an invoice so I could contact the airline and and was informed that it takes 72 hours to generate an electronic invoice. Then that changed to 24 hours. This morning I got a travel confirmation instead of an invoice. Beware this is a horrible way to do business. I will share with everyone I know and post on every social media site about the way this company does business.

Smooth and very reasonable prices are in list and I really enjoyed

I had a round trip for 5 days from Los Angeles to Paris and I had to stop in Montreal (it's a transit ticket). When I booked the ticket nothing was mentioned that I need a canadian Visa to stop at the airport and wait for my next flight, although I was not going to go out the airport in Canada. When I was about to take my boarding pass in LA, they stopped me at the airport asking for an ETA, and the manager said we have to cancel your flight sine the site was not working to get the canadian visa application online, and you'll get a full refund 1320 $, also the ETA application site was down for several days. Until now they didn't send me any refund and I called them multiple times and every time they give excuses and say sorry we will send the refund, and now they close their line, under which I can't call them any more or even send emails.

Location: US

I am very satisfied with the trip from Stockholm to Paris in October 2023.

But November 12 th. 74,99 EUR has been withdrawn from my bank account!
Why? I dont understand.

This company is one of the worst travelling websites you can use to book a flight. I purchased a flight and after clicking on the payment button the price changed with no reason, and when I contacted them they told me that it's the flight company's issue and the prices can change any time, and the "any time" includes the time right after clicking on "pay".
I would give them 0 stars but unfortunately I can't do lower than 1.

Edreams, LLC
3390 Mary Street
Coconut Grove FL *******
United States

Phone number *******024
FEIN27-08 33 859
(Tax address: Sunset Lake Road 2035 ******* NEWARK - United States)
Search the company using FEIN in your browser.

They charged me for a flight that was canceled by the airline the website does not have any information how to contact customer service then when I finally tracked them down they said money can only be returned after three months.
Stay away from this website

My travel map is little bit multiple as a result of less airports of Sicilia. But I found good service from edreams powered by Turkish airlines. Confirmation letter and invoice were recieved in a short time

First of all, the customer service is horrible - they make you wait in line for half an hour, then they say they can't do anything because the system is not working/something else is wrong, so "try calling in 24 hours" or later. When you do, another person will tell something similar ("there are no flights available for this MONTH". Like, the entire month?!), and they will keep playing tag with you hoping you will give up eventually.
In addition, they won't rebook your flight because of a hidden policy that says your booking has an "expiration date". I have tried to explain that we won't be able to travel because of external circumstances and I could provide documents to justify this, but to no avail - the customer representative just said something in the way of "too bad for you". We will lose $1700 because of their incompetent customer service and dishonest business model. WORST booking company I've ever had to deal with! Save your money and nerves!

EDreams is a fraud, avoid them at all costs.
The did not mail me the 10-digit reference number nor any other confirmation of my flight booking.
They did get paid though.

Their chatbot support leads to nowhere.
No human support agent was to be found anywhere.
Total scams.

The platform is fluent and easy to navigate, plus its recovery of options on your serach for flights and prices are excellent. Processing can be a little nervy, as you wait but all in all get the job done!

I stupidly bought an eDreams Prime subscription last summer, thinking to save money on a trip. Instead, undisclosed fees added $250 to the cost of a one-week condo rental. Also, although eDreams is perfectly happy to accept American Express for its annual subscription (which of course renews automatically), it will take only Visa and Mastercard when I try to book a trip. Very inconvenient for US travelers. Plus, both Visa and Mastercard providers declined payment, suspecting fraud. I spent hours on the phone ironing it all out, including with rude, unpleasant eDreams call center employees. Stick with Expedia — you'll do so much better!

Booked my flights here, didn't receive a confirmation, just an in progress email. Company keeps making promises about confirmations and refunds, but not sticking to any of them. Nobody is calling me back, blaming it all on the airlines, instead of solving their internal problems. No honest information, callcenter agents who are not allowed to think for themselves. The service is not even worth the 1 star, minus 5 would have been the right amount in this company. They expect customers to go to the airport on a non-comfirmed flight to find out if they're leaving right there, instead of helping you out with decent information. I'd made the mistake to book here and deeply regret this. Warning to all potential customers, think twice before making your booking!

After spending hours on the phone with their customer service team, I am left feeling frustrated, ignored, and utterly disappointed.

I booked a trip to Israel through eDreams in September, with the expectation of a wonderful and safe vacation. However, when the conflict escalated in the region, I contacted eDreams to cancel my trip. To my astonishment, they informed me that they were unable to cancel my booking as the flight was still operational. Fair enough, I thought, as safety should always be a priority.

The real trouble began when the airline canceled my ticket due to the ongoing war. Believing that eDreams would provide the support I needed, I promptly contacted them to request a refund. To my dismay, their response was nothing short of appalling. They had the audacity to tell me that I needed to contact the airline for the refund, despite the fact that I had paid eDreams for the booking, not the airline.

It has now been 30 days since I first reached out to eDreams for assistance, and I have yet to receive any meaningful help or resolution to my problem. The complete lack of accountability and customer care from eDreams is truly shocking. It seems that they are quick to take your money but unwilling to provide any support when issues arise.

I find this level of service from eDreams to be entirely unacceptable. As a customer, I expected better communication, responsiveness, and assistance during a time of crisis. Instead, I have been met with indifference and a complete lack of willingness to address my concerns.