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eDreams has a rating of 4.0 stars from 9,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Actually one of your customer service representatives has contacted me and kindly solved the issue. As I mentioned to him, although the process to get that positive feedback was quite tedious, but I am grateful that eDreams is actually concerned about their customer service even though this appeared to me only at its top admin level. This attitude is very obvious at that top level of eDreams administration, but still lacks when it comes to the level of everyday customer representatives. However, I now believe that it will be soon transferred to all its admin levels given the overall consumer-centered policy that I sensed from its headquarter customer service. Thank you and I would definitely change the rate to 3.5/4.
Date of experience: April 17, 2018
I rarely write reviews, but this company made me feel the importance of doing so to warn others... As you can expect from all the stories here,,,, it is to worst experience ever that one can have when booking online... Manipulating everything to charge you extra. Here is my story "I booked a flight online, provided my bank details and paid straightaway. The charge was pending on my account as it usually does, I received the flight itinerary and was expecting that the pending is a matter of days to be officially confirmed, just as it usually happens when you book online... I requested a wheelchair assistance as well during the booking... They sent me an email indicating that the booking was not complete and provided a link which did not take me to any appropriate webpage to understand what was not complete... I even called them and after waiting 10/15 min the guy hanged up after I explained my issue... For me everything looked ok as I received the itinerary and the fees where pending on my account, however after couple of days the payment was back and the flight was cancelled. I called them again and this time they answered and asked me to pay more for the same booking. Indeed I told them it was not my fault, I paid and received the confirmation and all the other incomplete emails were misleading and even your customer service did not handle my call appropriately. They raised a hearing issues to my first call and promised to come back in 24/48 hours but I kept calling for more than a week with no solution. At the end received an email that my request for the extra charge refund was rejected without any explanation of the case and the outcome if the investigation. By the way, after I was forced to re-book the cancelled flight with extra money, I checked their online website and found the same flight still available with the same low price that I saw earlier. I was afraid to risk missing the date that is why I booked it on phone, but all in all VERY BAD experience and will never ever book through them again"
Date of experience: March 29, 2018
You NEVER buy for them, THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they got my money without any notification even though their site had shown me that purchase did not take place. Afterwards, I found out that I have been charged and they contact them and ask why they never contact me to let me know that I have been charge but there are not tickets, they apologized and ever since they always tell me that I will get money within 3 days. Guess what, I did not receive anything and every agent says the same to me, '' DO NOT WORRY YOU WILL GET YOUR REFUND WITHIN 5 DAYS''
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2023
The initial price quoted for the trip I planned was seductively low, but then adding in the various features for actual travel--seat selection, baggage, etc., drove the cost up to the point that it is the same as that offered by the airline's website, but taking much more time to get there--no advantage to using dreads
Initially quoted price was seductive
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2022
I cancelled my order and Edreams did not refund me, even I wrote them a few times. There is no one to speak with. No tel number. Juat automatic chat. Dont make any reservation by them! You risk your money
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2022
I'm writing this review beyond any disappointment and disgusted. Please invest your money in any other flight ticket business but not this one, you are losing money and flights cause it's going to be cancelled. Over that they don't help you through nothing you have to figure it out, customer service doesn't exist, you basically chatting with robots and their agents are incapable of solving issues they create. I'm very upset, haven't travel to my country in 3 years and when I'm finally ready, I sadly purchase my flight ticket with then and they canceled it after a week, the saddest part is my dumbass brought their prime package and they tried to make me pay for more $900 in order to fit me in another flight. Please don't give yourself unnecessary headaches purchasing with this $#*!ty business.
Tip for consumers:
Stay away, buy your tickets somewhere else.
Products used:
Nothing
Date of experience: November 23, 2021
I have been booking with Edreams for 9 years. Last year, i booked a flight for my wife and son from Africa via Egyptair, they arrived in the UK and after 3 weeks the return ticket was cancelled. I was on call for about 8 times and no one staff could give me a definite answer or solution. Same stories continue and all staff kept telling me same word: we will call you within 24 hours, but guess what, it never happens. I am so disappointed
Tip for consumers:
The company to keep customers informed irrespective of whatever situation is at hand
Products used:
flight ticket
Date of experience: January 23, 2021
They advertised it as 4 hr free cancellation. I cancelled within minutes. However, ended up not getting any money as they said most flights in the intenary are non refundable. There is no direct line with customer service. I
Date of experience: June 16, 2022
Navigating the air flights was seamless. We made a pretty bad mistake but didn't find out until order already processed. We were worried that we were stuck! We weren't; it was taken care of and we booked another flight.
Gave it a 3 because I want an assigned seat beside my husband on this long flight and you can do that at the airport you also tell how many bags at the airport! What if they can't handle our 4 bags? A 5 would have been given except for these two obstacles!
Came up as we search Alaska flights
Date of experience: June 21, 2022
We got enough needed information.
We are working in travel industry and the fast response by Edreams support to us alot.
However, this is for small groups not for big group
Reference by skyscanner
Date of experience: July 10, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I was super scared after reading countless nightmare reviews. Our experience was amazing. Phoenix to San Diego price too good to be true and yes I booked it before i read the reviews. I also didnt opt for any additional insurance or any extras. Everything went perfect each way no issues whatsoever. I know sometimes company's make mistakes and then never live it down but this time they did great!
Date of experience: November 13, 2021
Dear Rogelio C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I've just made a booking and was charged S$1,509.33 for it. This is a completely surprise to me as in the final payment page (where I had to key in my card details) showed payment around S$1300. I was shocked by this amount - why was I charged extra S$200?
I wrote to edreams via email (which does not work) and Twitter (no response) after 3 days to explain themselves. On a separate mail, I requested from their FB messenger bot for an invoice to find out where the extra charges came from. Guess what - mediation fee was 242 SGD! No where has it stated that this was to be charged! On the "confirm payment page" only stated ~1300 SGD. So freaking dishonest I will never use edreams ever again and will discourage everyone to avoid *******@edreams customer service: if you are reading this I would like a refund!
Date of experience: October 1, 2019
I was charged more than the upfront price they offered so the card I used had insufficient funds and it was declined. But then I was later charged, one way w/c I didn't approve. When I asked for a refund and cancellation I was asked to call the airline. Now I've been trying to cancel the Prime Subscription but no agent can help me. They've been sending a link that NEVER works. Terrible company!
Date of experience: September 27, 2021
I paid extra for Flexi flight ticket option incase my plans change given Covid situation. Their website will take you in circles and the chat box is beyond useless. They have no customer service and absolutely no way to reach them!
I'm worried if the site is even legit.
Sky scanner needs to do something about this, They are equally to blame for listing dreams on their site!
Absolutely frustrating experience!
Date of experience: July 1, 2021
So far it did what was needed…………….,,,,,,.,,,,,,,,,,,,.
Date of experience: July 4, 2024
Quick and easy to book your flight only or whole family holiday
It was recommended by a friend
Date of experience: July 7, 2024
Fast and easy. Better than what I've used before I recommend eDreams.
Date of experience: July 12, 2024
Once contacted your company gave me no indication that I was dealing with a third party.
Did not know I was dealing with you and there would be amount charged
Date of experience: July 12, 2024
Dear Don,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Clear website.
It was not my first time, si I have good experience.
Date of experience: July 4, 2024
I glad to get fast Service and easy payment. Find best time to me for business travel at my suitible time.
My dreams come true 👍
Date of experience: June 3, 2024
I RECEIVED AN UNATHORIZED CHARGE ON MY CARD WITHOUT MY CONSENT THESE GUYS ARE SCAMMERS DO NOT EVER ENTER YOUR CARD INFORMATION ON THEIR WEBSITE.
I PURCHASED A TICKET BACK IN SEPTEMBER THAT WAS CANCELLED. I STILL AM WAITING TILL THIS DAY TO GET A COMPLETE REFUND FROM ONE OF THE TICKETS THAT IS DUE. INSTEAD TODAY THEY CHARGED MY CREDIT CARD AGAIN WITHOUT MY CONSENT FOR GOD KNOWS WHAT. THIS IS A COMPLETE SCAM.
I'VE ALREADY BLOCKED ALL MY CARDS PLEASE MAKE SURE TO NEVER USE THEIR WEBSITE OR PORTAL THESE GUYS ARE FULL OF $#*! AND PROBABLY OPERATING OUT OF INDIA WITH A SHELL COPR REGISTERED IN BARCELONA.
Tip for consumers:
SCAMMERS DRAINING YOUR CARDS WITH UNAUTHORIZED CHARGES AND FAKE TICKETS DONT EVER EXPECT REFUNDS AND NEVER EVER SHARE CREDIT INFO WITH THESE SCUMS
Date of experience: October 20, 2023
Hi Abdullah,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
I bought 2 tickets, had to cancel due to an emergency and for one ticket the amount got refunded back to them while other got refunded back to my account. They have not refunded the amount till this date whatsoever. Scammers as i never used MSCD ********8841 to which the airline had refunded. They never seem to be responding or picking up the call. Only stalling till date.
Booking ref:*******473
Location: US
Tip for consumers:
Scammers!
Products used:
NEVER BUY TICKETS FROM THEM
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
Easy and kind response feed back from eDream Team, I was confused as the first deal but I got quick response
Kind response,Easy process and price is the cheapest
Date of experience: June 25, 2024
Our flight was canceled on 6/29/22, still to this date we login to eDreams it states our trip is confirmed. They will not help us rebook a flight on another airline besides Swiss air. These companies are such blood suckers. Trying to bleed you dry, for every last penny.
A family wedding was missed in Italy & memories will not made. A disappointment would be an understatement!
Products used:
A full refund was stated to come in 3-6 months, not good enough!! They took our money immediately, not acceptable!!
Date of experience: June 29, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Ahmed S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service