eDreams

Have been charge for extra baggage and missing a bag on return so have to buy again...
Staff useless, can't fix anything.
Spent hours on the phone to several staff, no outcome.
Can't check-in online, they suck

Being a tour agent with an experience of 20 years in the tourism I have to say try to forget this company
Last year I lost 500 USD thanks to E dreams. I sad never more. This year they gave me a better price than others so I gave them another chance. My flight was canceled 3 months ago and I got a mail last week that the flight was canceled... If there is no problem with your flight or reservation it works but if you have any problem don`t expect any help from them. I had more than one really bad experience with this company.

Overall experience with Wizz Air was really poor. Both flight were delayed. On return it became problematic as there were no trains going back into London as a result of wizz airs late arrival at Gatwick. Also I was Charged £41 to check in but I was not the only one. A dozen other passengers were facing the same issue, this has become part of their business model and I guess its a very good revenue generator; You could clearly see the excitement on the staff faces when quoting people the fee and were very well reversed on the procedure with a dedicated area for payments at Luton Airport. There is even a poster warning people to treat their staff well as the Bad People at Wizz Air.know that this is unjust and will certainly cause a lot of bad emotions and their employees facing those unjustly charged will take the brunt of this while the Bad People at Wizz Air.are sitting comfortably in an office somewhere in Budapest thinking is strategies to help increase their profits.Good on you Bad People at Wizz Air..

I got a great price on my flight but I did find the checkout process cumbersome and at times manipulative. There were attempts to upsell me/trick me into paying more at nearly every turn. Careful where you click but otherwise a good site and I'm thrilled with the price of the flight I snagged. Also you are forced to join their service to get he price quoted to you, though it does not mention this until literally the very end.

I had the painful experience of purchasing plane tickets a year ago with eDreams. The next day after the purchase the airline Swiss canceled their flight. Up to now still struggling to get a full refund from eDreams a year later. Reading reviews here and via the net and youtube you realize that eDreams is a criminal organization. Please report being scammed via internet / edreams to the FBI via an IC3 form see below link.
https://www.ic3.gov
EDreams are criminals. Walking you around for months with excuses and no refunds

I had no discrepancies which left ne to believe I can rely on eDreams for future bookings too

Booked a round trip via airplane from Athens to Paris. Just 4 days before the flight, I casually checked the flights in the airline's website and discovered that my return flight was never booked by edreams, even if I have paid the full amount and they have sent me a verification mail that everything was OK! Cannot find anyone in customer service to resolve the situation. Probably will lose all my money. Scummers! Stay away!

Have used this sight to book a car rental which turned out to be the right agency. Now we have booked our flight from Paris to Las Vegas for a very reasonable price.

I received a text from Turkish airline to say my flight from entebbe to Istanbul had been cancelled... u the resent my itinerary on 20 sept showing the flight is still going
I have since tried to contact u every few days but have not been able to get thru either by chat or phone
My flight is cancelled for tomorrow and I can't cancel my booking... I may loose my money

Please please do not use crooks acting on behalf of eDreams, they are charlatans. In terms of due diligence and before anyone criticising me, I have used their service before in 2010, 2014 and 2016, without any problems or concerns. Therefore, I had their number in my phone and I communicated with them and thought I had negotiated a good price to go to the Gambia. Soon after money was exchanged and I was promised receipt and the tickets will follow soon after. To my surprise, no receipt and no ticket followed after 72 hours.

Naturally I became concerned, they were prompt to answer the phone initially, stating "don't worry, the tickets and receipt will follow". I phoned up every day for about four days and on the fourth day it appears they blocked my number. Therefore i used another number belonging to my wife, they answered the phone. My wife spoke to them in an amicable way – then they became unprofessional raising their voice, stating "why don't you believe us". Soon after they also blocked my wife. I recommend that nobody uses this service and stamp them out. They are charlatans and scammers. Once again, do not use or attempt to use their service.

Apparently they are third party agents acting on behalf of edreams, this is their information:
Opodo Waterfront Hammersmith Embankment Chancellor Rd London W6 '9RU
Arjun agent
+44 20 8144 2501

It was easy to brows through and they a[
Appears supportive. However, I dont understand why I have to pay for seat. I thought that should be free. Anyway, overall they are good.

We had a nightmare after needing to make a minor change to an airfare. After going back and forth for almost two weeks they could still not sort it out.
The customer service is non- existent if you have to speak to a real person. Hold times are extremely long, they transfer you from department to department, staff are ill trained and cannot understand simple requests. They promise call backs which never happen and even told us to try and sort the issue out with the airline. This is against the booking regulations where changes can only be made by the booking agents.
Even Emirates tried to talk them through what they needed to do. At the eleventh hour the airline contacted EDreams and demanded they relinquish the booking to them. Once Emirates controlled it the isssue was sorted within minutes.
Beware the low prices as you get what you pay for. No service and no responsibility.

It was a good one, it's my first time using this site and I am loving it already hoping to use it more as time goes by, especially for a quick travel date.

I am happy so far with booking looking forward to having my holiday with eDreams in Istanbul hopefully I'll have a great experience so I can use their service again in future.
Thanks

Very easy to use. I will be looking at traveling more using this site.

Decent discount service with good flights and fair price structure.

This is the worst customer service I have ever experience in my life. I have been trying to contact edreams for a refund of my flights for four months now. I have paid a substantial amount for these flights and I need to be refunded the money paid since my flights were cancelled. I will write a review every day until edreams get in contact with me as they do not answer the phone or emails.

It was efficient, effective and simple to navigate with turnaround time reasonably swift.

It was easy and straight forward booking my holiday I would use them again in the near future

Hello

Experience with the travel company eDreams is very bad. I have had good experience with skyscanner in the past, but eDreams should not be trusted.

The company advertises low airfares and allows customers to make bookings, including accepting credit cards. However, it turns out the company cannot guarantee the fare and we were told this several days after the booking was made - at which point they said only a more expensive fare was available. We could have booked through another company and saved money, but now we have had to change flights and will have to try to change hotel bookings to match the flights. Our credit card had not been debited, but after reading other online reviews it seems we were lucky.

Choose this service very good and faster to received the receipt

I have contacted and I have been waiting over the line for more than a few hours but I have received the worst customer service ever. It was the second time and would be the last time for sure.
I won't recommend eDreams to anyone.
Your company didn't care about their customers. I know a few things about eDreams during this time:
1/ Absolutely irresponsible
2/ Shocking irregular
3/ Deeply unorganised and obviously disorganised
Poor customer service with useless and unprofessional staff.
I'm extremely dissatisfied.
In the end, I wouldn't recommend this company to anyone. One star is even too much to give.

The hotel I booked dint let me in. They said your booking is canceled and we font have any room. So I had to go to another hotel. I tried to contact Edreams to get refund but Now after one month they dont even answer my emails! It was supposed to take three weeks, then 48 hours, then 72 hours, and still nothing!
Booking reference: *******988